live-chat
Latest
Tips for getting customer support live chat working smoothly
No one likes having to interrupt their game time to contact customer support, but doing an online chat with is at least slightly less painful than waiting on hold to talk on the phone. However, browser snafus can ruin the chat experience which makes your wait even longer. Fortunately, CS rep Araxom has some tips on avoiding chat trouble, which is commonly caused by pop-up blockers. So before you try to start a live chat, here's what you should do: Turn off any pop-up blocking addons you might have. If you're using Google Chrome, it usually blocks pop-ups by default. You can use another browser or check out Google's instructions for allowing pop-ups. Now you're ready to chat! Just head over to the North American or European Support Portal, answer a few questions about the problem you're having, and then select Live Chat. Good luck!
TUAW Talkcast: Closing Ceremonies Edition
Wow, it's hard to believe that the two weeks of the 2012 London Olympic Games are over. Tonight, while North America is being treated to the spectacle of a parade of aging British pop stars, you can join in on the fun of a TUAW Talkcast. There's no specific topic tonight: instead, it will be like a short Olympics with no medals and a lot fewer inane announcers. Now it's really all about you, the community, so join me won't you? To participate, you can use the browser-only Talkshoe client, the embedded Facebook app, or download the classic TalkShoe Pro Java client; however, for +5 Interactivity, you should call in. For the web UI, just click the Talkshoe Web button on our profile page at 4 HI/7 PDT/10 pm EDT Sunday. To call in on regular phone or VoIP lines (viva free weekend minutes!): dial (724) 444-7444 and enter our talkcast ID, 45077 -- during the call, you can request to talk by keying in *8. If you've got a headset or microphone handy on your Mac, you can connect via the free X-Lite or other SIP clients; basic instructions are here. Talk to you tonight!
TUAW event chat for readers
TUAW isn't just a blog, it's a community. Want to chat with other TUAW readers during tomorrow's Apple event? Join us in the #tuaw chatroom on irc.freenode.net. Kevin Avila (eddienull) will be moderating. We'll be starting the chat around 9:30 PT, with our metaliveblog coverage kicking off at 10PT. Looking forward to seeing you then!
Class design and balance Q&A session coming this Wednesday
Hot off the heels of its wildly successful Mists of Pandaria live Q&A, the WoW dev team plans to hold another online Q&A, this time on the subject of class design and balance. Community Manager Zarhym's just announced that it will take place on Wednesday, Nov. 9, from 10:45 a.m. to noon PST. The chat will be held on CoverItLive, hosted by Bashiok and Zarhym. Answering questions will be Greg "Ghostcrawler" Street along with Celestalon, Koraa, Watcher, Wradyx, and Xelnath. As with the last Q&A, the chat will use the CoverItLive system, so make sure you're signed up and familiar with it if you want to ask a question. Check after the break for the text of the announcement.
Mists of Pandaria live developer Q&A transcript
Blizzard held a Mists of Pandaria live developer Q&A this evening. It was moderated by Community Manager Zarhym, with most of the questions being answered by Cory "Mumper" Stockton and Greg "Ghostcrawler" Street. The questions ran the gamut from serious to silly and offered a lot of great insight into the upcoming expansion and the inner workings of the development team. Highlights include, but are not limited to: The new Pandaria faction hubs New guild levels and perks New talent system Pet Battle system, including a possible spectator mode The possible abolishing of prime glyphs Ghostcrawler's feelings on #OccupyGregStreet Matticus. Just ... Matticus. The developers have already expressed interest in holding more of these chats, and I know I'm all in favor of it. For more information on the content of this evening's chat, check the official site, or stick with us after the break for a complete transcript.
Live chat on Ustream with the Gods & Heroes developers
One of the big upsides to the communication venues available online is that players of MMOs can connect with developers like never before. Gods & Heroes fans will have a chance to connect with the development team tomorrow via Ustream chat, giving hopeful players a chance to ask almost anything they could want about the decidedly Roman game. Starting at 7:00 p.m. EDT, the chat is open to any players via the development team's regular live streaming channel. If you can't make the event itself or you just want to try to get a question in early, the team is ready for that as well. Questions may be submitted early via Twitter, Facebook, or the game's official forums; the team is planning to round up the best questions and answer them on the air. If Gods & Heroes is on your radar for future play, you might want to take the time tomorrow night to get involved in the live broadcast.
[Updated] Gods & Heroes developers preparing for another live chat!
[UPDATE: The Heatwave team has learned that the Ustream site is down for maintenance and may not be up in time for the live chat, so it's been postponed until next Tuesday, the 22nd, at 1:00 p.m. EDT] We've been hearing more from the Gods & Heroes team as development progresses, and now that the NDA has lifted, the devs are feeling chatty. Massively will be co-hosting a live chat with the developers on their Ustream channel, a chat similar to the one we did back in December. This time they'll have lots more to talk about, but they want to hear from you too! You can submit questions today through the Gods & Heroes Facebook page, through Twitter, or in the game forums, and the team will answer them during the live chat. Not sure what to ask? The developers will be talking about GDC, expectations for estates, social media features, and much more -- so use those topics to get some ideas and send your questions in today! The live chat begins tomorrow, the 15th, at 1:00 p.m. EDT on the Gods & Heroes Ustream channel. We'll see you there!
DC Universe Online developers having a chat with fans tomorrow
Are you enjoying DC Universe Online? Would you be enjoying it even more if you had a chance to speak with the developers about what's on deck for the near future and what issues will be getting addressed soon? If so, you're in luck (and you have some strangely focused sources of happiness, but that's not really germane to anything). The team announced earlier today on the game's Facebook page that this Wednesday will see the first post-launch virtual chat with development. Jens Andersen, Chris Cao, and Mark Anderson will all be on hand for this chat, starting at 8 p.m. EST (5 p.m. PST) on Facebook. The chief focus of the discussion will be on the game's recent February update, covering what went right, what needs more work, and what the team has learned from the first patch in what's sure to be an ongoing update cycle. So if you're a DC Universe Online fan, with or without the oddly specific criteria, you might want to clear out some time tomorrow evening to catch up with the development team.
Gods & Heroes USTREAM: Your chance to chat with the devs! [Updated]
Are you curious about the current state of Heatwave's Gods & Heroes: Rome Rising MMO? Are you desperate for a new MMO world devoid of pointy-eared elves and blobby aliens from another dimension? Are you a classical civilizations anthropologist hoping to see your field of study desecrated in a glorious union of hack and slash? Then join Massively tonight from 7 p.m. to 8 p.m. EST as we help host Heatwave's USTREAM chat about the game! We'll be moderating live and forwarding your burning questions to the devs... burning questions like, did Heatwave's Anthony Castoro really shave his head last weekend in response to G&H's stress-test turnout? Log in to the G&H USTREAM page at 7 p.m. EST tonight to find out! And if you have any last-minute questions, add them right here in the comments so we can pass them along! [Updated: The live chat is over, but you can still watch the show after the cut!]
Massively's hosting a live chat with Gods & Heroes developers
Gods & Heroes is the MMORPG based on Roman mythology being developed by Heatwave Interactive. This exciting MMO pits you against the Telchine gods, who have started a heavenly war with the Olympic gods. While defending Rome against this crushing fallout, you attempt to gain favor with the gods of Olympus. Highlight Tuesday, December 21st at 7 p.m. EST on your calendar. Massively is helping to host a developers chat on Ustream. Key members of the Gods & Heroes development team will be there to answer your questions. They only have an hour to talk, so we would like to give you an opportunity to submit your question ahead of time. There are a few ways to get your question in early so it is more likely to get answered: post on the forums, send a tweet via Twitter, comment on the G&H Facebook page, or simply comment below. For more information on the game itself or to sign up for beta testing opportunities, be sure to visit the official website, and we will see you on Tuesday!
Speak live with Gods & Heroes developers on Ustream
The Telchine gods have returned to enact revenge on their Olympian conquerors with the citizens of Rome caught in the middle. It is your place to take up the mantel of protector of the empire. Battle gods and monsters to gain favor with the Roman gods and test your drive to save the citizens of your country. You may join the fight in upcoming MMO Gods & Heroes: Rome Rising. We all would like the inside scoop on what's happening in our favorite game, and it's not often that developers have an opportunity to speak directly to the players. Heatwave Interactive would like to change that with a live Ustream event today (November 30th) at 5 p.m. to 6 p.m. EST. Get your questions ready because developers want to tell you what to expect for launch in 2011. If you like what you hear, you can then sign up for the closed beta by visiting the Gods & Heroes website.
Live Chat: Celebrate the worldPad with TUAW
Did you felt left out in April when the iPad hit the US? Well, we at TUAW haven't forgotten you! Please join us today as we discuss all things iPad as Apple's latest gadget goes global. Welcome to our World Wide iPad chat! If you've just received an iPad or have one on order, then this is the chat for you. New owners and waiting customers are welcome to share tips, ask questions, compare models, and more. We'll have TUAW iPad enthusiasts on-call to answer questions, offer help, and guide this live chat event. Come join Erica Sadun, author of the upcoming "iPad Developers Cookbook" and Steve Sande, who has been working on the upcoming "Taking your iPad to the Max" guide for Apress in this free-for-all no-holds-bar chat! worldPad
Celebrate your WorldWidePad: Live Chat Friday
worldPad Feliz iPadidad! Buon' iPad! KonishiPad! iPad Ace Beauty Mate! Ni xaoPad, eh! Grüsspad! The iPad has finally gone World Wide -- and TUAW is there. Please join us Friday at 7PM Euro for our live world iPad chat with authors Erica Sadun and Steve Sande as we talk about all things new and iPad. Did you felt left out in April when the iPad hit the US? This is the chat for you! We'll be sharing tricks and tips, hints and help as you share your excitement with other new owners. Don't miss this event! Where: Here at TUAW When: 10 AM PDT, 1 PM EDT, 6 PM in London, 7 PM in Berlin / Rome / Paris, 3 AM (Saturday) in Sydney, 2 AM (Saturday) in Tokyo. Who: Join Erica Sadun and Steve Sande for this fun iPad-inspired chat
Chat live during the iPad 3G release
You waited, you waited, and you waited. And now some of you finally got your new iPad 3G. Sure, most of you had to remain patient while us Wi-Fi owners preened and showed off our new babies. And some of you are still waiting for the next ship date (the "arrives by" in May). For some of you, though, your "magical" treasure is now on hand. Whether you're waiting or a happy new owner, please join us to ask questions about your new iPad, or just share your iPad buying experience. This live TUAW community events will let you jumpstart your ownership experience and connect to other new 3G (and, yes, Wi-Fi) owners. Want to review the chat? Click the link below to read!
Ask us questions for the City of Heroes developers!
As the game's fans are no doubt well aware, City of Heroes is hosting a developer Q&A via forumspring.me on Friday. They'll be answering live questions from the players, which is all well and good... but we all know that there's the chance, however slim, that your question might not get answered. Luckily for our readers, we've got the opportunity to ensure that your questions get heard by the development team. And all you have to do is leave us a comment with your question! The three best questions, as chosen by our staff, will be submitted for an assured answer during the question and answer setting. Leave a comment here by 11:59 PM EST on Thursday, April 22nd if you want it to be up for consideration. We'll take a look at all of them, and the results will be visible for everyone. It's not quite as good as having a burning whip to force the team to answer questions, but it's probably the next best thing for City of Heroes fans. (We hear those whips cost a fortune anyway.)
TUAW TV Live: Macworld 2010 post-Expo show, OWLE bubo, and more
Welcome back, my friends, to the show that never ends! Today on TUAW TV Live we'll be talking about Macworld Expo 2010, the OWLE bubo, camera apps for the iPhone, and any other topics that happen to hit host Steve Sande's fancy. Some of the camera apps that we'll be discussing include Lo-Mob, ColorSplash, CinemaFX, FocalLab, and Project365. All of these apps are in your friendly neighborhood App Store and should only make a slight dent in your wallet. The video and chat tools are on the next page -- just click the Read More link below to get in on the fun.
Join us Friday for a TUAW livechat: App promotion clinic
Are you an App Store developer? Looking to learn how to promote your application? Join us on Friday, January 15, 2010 at 12PM Eastern Time (9 AM Pacific Time) for an informal marketing clinic right here on TUAW. We'll be chatting about marketing and promoting apps. On hand, we'll have experts Brian Akaka of Appular and our own Steve Sande to offer advice and answer questions. Brian Akaka's Appular focuses on providing Marketing and PR strategy and execution to iPhone App developers, helping them to gain visibility for their Apps in a quickly growing and maturing market. TUAW blogger Steve Sande has worked with iPhone developers to improve the marketing of their apps. This will be a Q&A and participation clinic (like the Hackintosh clinic we ran a few weeks ago), so expect a lot of interaction with the greater TUAW community. We'll see you there!
Join us Friday at 2 ET for a TUAW Hackintosh Clinic
Did you get in on the recent Dell Mini 10v hackintoshable laptop deal? (Even if you didn't, that $279 regular pricing is still a pretty darn good deal.) Now that Black Friday minis are showing up at the door, TUAW is holding a live Hackintosh clinic to offer peer support and insight. Join Joachim Bean (our newest Hackintosh expert) and Erica Sadun (who has been known to dabble) on Friday, 10 December at 2 AM 11 December at 2 PM Eastern time to chat live. Lend your expertise or ask your questions during this informal peer clinic.
Saurik live chat: Learn about Apple's new signature server
Something new, unexpected, and possibly worrying has popped up in iTunes. iTunes now "calls home" to the Apple mothership whenever you restore an iPhone or iPod touch. It tells you that it's "Verifying restore with Apple...", checking your device identifier and the firmware with Apple's new signature server.Today, TUAW has the pleasure of talking with Jay Freeman, otherwise known as "Saurik", the developer of Cydia. Saurik has constructed a server that duplicates Apple's functionality, ensuring that you'll be able to downgrade your iPhone or iPod in the future, even if you have not jailbroken your device. This topic is for all iPhone users, regardless of whether they use jailbreaking. Please join us with your questions and comments as we hear from Freeman about why this move matters to you. Read on to see the full live chat transcript.
Announcement: Saurik live chat at 4:15 (ET) today
Please join us this afternoon at 4:15 Eastern for a live chat with Jay "Saurik" Freeman. Jay is going to talk to us about Apple's new signature server and what that means to you as an iPod or iPhone owner. Have you noticed a new message in iTunes when you restore an iPhone or iPod touch? "Verifying restore with Apple..."? iTunes is now checking your unit against a registered database and deciding whether to allow you to install your firmware or not. Potentially, Apple could disallow downgrades to previous firmware versions. According to Freeman, this move allows Apple to "recall existing firmwares by keeping people from restoring to them in the future. To do this they simply would refuse to ever sign, for example, iPhone OS 3.0 again." Freeman will explain why this is a real problem to both the standard App Store community and to the jailbreak community. Join us with your questions.
