lyftdriver
Latest
Lyft offers drivers 24/7 access to support services
Today, Lyft announced a few new features for its driver support app that are meant to make the process of getting help simpler and easier to navigate. First, the Lyft Driver app will now include a button that will allow drivers to quickly connect with the company's new 24/7 over-the-phone support service. And Lyft is also rolling out phone and email support for Spanish-speaking drivers and adding Spanish-speaking team members to its on-call support team. Additionally, the company's online help center has been tweaked to make sure drivers' questions get answered more quickly.
Lyft drivers can start planning pickups days in advance
Just as it does for riders, Lyft continues to improve the experience for its drivers. The latest effort is a feature that lets contractors deal with scheduled pickups up to seven days in advance, instead of only being aware of a passenger's planned departure minutes before. Additionally, Lyft is now giving drivers access to "Power Zones," high-demand areas where they can "get paid more" during certain hours of the day. So far, there are 12 Power Zones in (undisclosed) cities across the US, with more expected to be added later on.
