MyAccount
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Google updates privacy policy so you can actually understand it
Europe's new General Data Protection Regulation (GDPR) privacy laws are about to go into effect, and one of the key rules is that companies must provide "clear and transparent" notice about how your data will be used. Google has done just that, releasing its upcoming privacy policy that explains exactly how it will use your data in surprisingly easy-to-understand terms.
Google's Dashboard redesign simplifies your privacy tools
Google announced today that its Dashboard feature is getting a big update including a new look and simpler controls. In a statement, the company said that it asked over 4,000 people last year across 15 countries to give them feedback on privacy and security -- information that has helped Google tweak its user controls and Dashboard interface.
Google makes it easy to find lost phones and access My Account
Back in 2015, Google launched a feature that displays a map showing your Android phone's current location when you search for "find my phone." Now, the big G is introducing another way to look for missing devices that sounds especially useful for absent-minded users. In the near future, searching for "I lost my phone" will take you straight to a portal called "Find your phone." If you have an Android device, you can ring and locate it straight from the page. You can still remotely sign out of a Gmail account if you have an iPhone, but the page instructs you to visit iCloud.com to find it.
Comcast's new customer service fix: use the app to schedule a call
Years of being dinged for ineffective and unresponsive customer service may be catching up to Comcast, which is finally responding with some much-needed tweaks. Charlie Herrin became its SVP of Customer Experience in September, bringing new features to the My Account app (iOS, Android) that track the progress of field technicians and now, arrange customer service call backs. The way it works, customers can initiate troubleshooting within the app, and if that doesn't work or doesn't apply, choose a convenient time for a rep to call them instead of wasting time sitting on hold. There's also an option to tweet for support as well, so whatever way you prefer works. Options like this have existed before, with phone prompts during periods of high call volume, but putting it in the app should make it easier for customers to monitor when their issue will be addressed without having to go through the phone tree in the first place.
T-Mobile launches 'My Account' app for tracking minutes, sweating bills
Tired of logging into your T-Mobile account in order to check your G1 usage figures, existing bill status and plan information? Just too lazy to even do it? If you've somehow managed to remain on the carrier as a customer despite your lackadaisical approach to paying up on a monthly basis, you just might want to give the 'My Account' app a look. Freshly loosed on the Android Market, the app gives G1 users easy access to current activity, bill summary, plan information, online payment, help guides, forums, battery info, storage info, etc. Anyone sucked it down yet? Is it amazing?
