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800,000 people get bad tax info in latest Healthcare.gov snafu
Healthcare.gov just can't catch a break -- it's been targeted by hackers and shared personal information with marketing companies in the past six months, and now it's trying to clean up a mess for the nearly 800,000 people it just sent incorrect tax information to. The Obama administration confirmed the issue earlier this morning, and officials promised on the Healthcare.gov blog to contact affected households via phone call and email over the next few days. Needless to say, don't file your taxes yet if you signed up for health insurance using the site this past year. Better safe than sorry, right?
H1Z1 boasts 150-200 early access servers, including 'carebear' servers [Updated]
In preparation for the early access launch of zombiebox H1Z1, SOE's John Smedley has been busy on social media. Over the weekend, he asked Redditors for suggestions for 50 zombie-themed server names. Last night on Twitter, he indicated that the game will have far more servers come Thursday: looking like we'll have 150-200 H1Z1 servers on 1/15. [9:19 PM - 12 Jan 2015] we'll be announcing the distribution of them (i.e. rulesets, etc) in the next day or two. I think people will be happy. [9:19 PM - 12 Jan 2015] even the disgusting PVE carebear servers will be ready day 1. I'm not happy about that but people tell me I need to get over it. [9:20 PM - 12 Jan 2015] Don't worry, PvE players who've been buying SOE MMOs for 16 years. We're pretty sure he was kidding. H1Z1 early access launches January 15th. Smed has previously warned players that they should "NOT BUY EARLY ACCESS" if they are hoping for a completely finished game, but given the number of servers, we expect no one is listening to that advice.
ArcheAge scrambles to fix disconnection issues after update
ArcheAge launched a big update yesterday filled with exciting new features -- chiefly, new territories that players can capture, build castles upon, lay siege to, and so forth. At least, you would be able to do any of these things if you were one of the lucky few players capable of logging into the game, which has not been the case for a great many players since the update went live yesterday thanks to serious disconnection issues. As of 7:45 a.m. EST this morning, the official Trion post on the subject says the studio has devised a new build to correct the issue, and the servers were brought down early this morning to apply the patch (they're back up now). However, that might not be enough to pacify the players who are agitating for a rollback under the perception that the update's new territory was claimed while significant portions of the playerbase were forced offline. We'll have more on this situation as it develops. [Thanks to everyone who sent this in! Our own AA players are in the same boat!]
Elder Scrolls Online accidentally bans legitimate accounts
Mark this down in the "oops!" category: ZeniMax admitted that it got a little too zealous in its war against EULA breakers in Elder Scrolls Online by accidentally banning some players who had done no wrong. "As part of our continuing effort to combat gold spammers, botters and exploiters, we recently banned a number of accounts," the studio posted. "After several players appealed, we were able to investigate the matter further and discovered some legitimate accounts got caught up in the sweep. We unbanned accounts last night, and have email responses going out for those affected from our support group. It is never our intention for legitimate players to be harmed as we work to keep your game free of cheaters, and we sincerely apologize for the mistake." ZeniMax also said that this past week's maintenance accidentally deleted some characters' bank expansions and the items held inside of them. The studio put up a process how to regain those slots and items if it happened to you.
Dark Shaman pull from anywhere
My Horde guild recently discovered something interesting about the Dark Shaman encounter, as you can see detailed in the video above. This interesting something is the fact that the Dark Shaman will, in fact, teleport to wherever you pull them from--including the roof of the Orgrimmar auction house. This could be a little challenging in a fight where positioning is actually quite important. Oops!
Square Enix mistakenly breaks exclusive DLC contract in Japan
If Japanese fans of Lightning Returns: Final Fantasy 13 want to play through the game brandishing the flowers of Final Fantasy 7's Aerith, they'll need to purchase the V Jump strategy guide that Square Enix has exclusively bundled the DLC with. At least, that's the case now - the costume had appeared for sale days ago alongside non-exclusive costumes of FF7's Cloud and Final Fantasy 10's Yuna. The DLC was pulled on December 20, inspiring a tweeted apology to fans anticipating the costume and to Shueisha, the publisher of the strategy guide. The apology noted that the Cloud and Yuna outfits would return to the store that day, but did not mention continued availability for the Aerith costume outside of purchasing V Jump guide. As frustrating as keeping track of exclusive pieces of DLC can be for consumers, it's interesting to see confusion like this on the publisher's side of things.
Tennis player tweets out love for Samsung Galaxy S4... from his iPhone
Look, famous people. I don't think anyone believes you endorse the products you endorse because you believe in them. We know your motivation is fat stacks of cash, preferably high enough to reach the ceiling. But think of endorsements like method acting; if you're going to put us through them at least take it seriously. Case in point, tennis player David Ferrer, who Tweeted today about how much the new Galaxy S4 phone's S Health feature was helping his training. That seems like a nice, on point message right? The only problem is Ferrer sent the Tweet from his iPhone. Twitter user @Jaimenovoa was able to screen cap the Tweet before whoever runs Ferrer's Twitter page had the gaffe taken down. Thankfully Novoa was kind enough to translate the message in another Tweet. @benedictevans tweet says: "I'm so happy with my new Galaxy S4, setting up S Health to help me with my training". Two hashtags, one mention - Jaime Novoa (@jaimenovoa) April 30, 2013 Let this be a lesson to anyone entering the world of social media advertising. Cover your tracks and always Tweet from the device you're shilling for.
Storyboard: Mistakes at the creation level
A lot of character mistakes come down to experimentation, essentially. You have what seems like a good idea, but it turns out in play that it's messy or annoying or unfun or whatever. There's nothing in the world wrong with that; you try something out and it either does or doesn't work. While good concept work does a lot to help you catch these things, sometimes good ideas won't work. But then there are problems that come up time and again based on a fundamentally bad assumption. Something goes wrong right from the point that you click "New Character" because you're making an assumption that can immediately be recognized as a bad idea. So I'm going to go ahead and list a handful of these problems that are bad ways to start off so that hopefully we can all stop making these mistakes in the future and make some exciting new ones.
The Soapbox: Own your game's mistakes
To the developers of the MMO industry, I say this to you: Your game has some pretty big issues. No, stop. Don't go consult the PR team. Don't talk with the community managers. Don't spend time explaining why those issues aren't really issues. Just say it with me. Your game has some pretty big issues. I don't care what game you call your own; it's still replete with issues, including ones that by all rights should have been fixed months ago. Just say that with me, and then possibly follow it with a "sorry." There. That wasn't so bad, was it? Kind of liberating, actually. There's a lot to be said for owning up to the failures of your game and admitting that some things are just plain wrong. I can think of great reasons to just take a deep breath, eat crow, and just say that part of your game is a mess.
HP laptop comes with webcam standard, peek at Chinese factory as bonus (video)
Most tours of Chinese factories at least give workers a heads-up that they'll be on camera. Not so the exposé that HP inadvertently gave one of its Swedish customers. Reddit user Malplace opened a new laptop to find that a 3-minute webcam video of the factory floor at HP's contractor, Quanta, was sitting in Windows' My Documents folder. If you're looking for scandal from the footage, though, you won't find it here: Chongqing Manufacturing City's staff are shown dutifully moving the assembly line along in what looks like fair conditions, if exceptionally repetitive. The instance is most likely just a rare gaffe during testing at a manufacturer that pumps out millions of HP PCs every quarter, so we'll cut Quanta some slack. It's still a rare glimpse into a side of technology that's considered off-limits for much of the buying public.
Resident Evil 'Revelaitons' misprint makes it to retail [Update: Capcom offers statement, replacement]
Capcom made an embarrassing printing error on the spine of the Resident Evil: Revelations box sent to reviewers -- one made more embarrassing by the "revelaiton" today that it's still on the version of the art sent to retailers in advance of Tuesday's release.Reader Zach shared this picture of the stock at the Prescott, AZ store, showing "Revelaitons" all the way down -- Joystiq has since confirmed the error with the store. For some, we're sure this mistake will be at worst a slight deterrent to purchase. For others, what was once a reasonably interesting 3DS item now seems like a fascinating rare collectible.Update: A Capcom representative offered us the following statement: "The initial shipment of Resident Evil Revelations had been sent to retailers in North America with the spelling error. Subsequent shipments of the title are being repackaged and will have the corrected spelling. Customers who have been affected by the misspelling on the Resident Evil Revelations packaging can contact Capcom Customer Service at 650-350-6700 or accounts@capcom.com and a new insert for the front of box will be sent." So, like the previous Okami snafu, Capcom will offer replacement packaging to any who want it.
AT&T Galaxy Note confirmed at CES, carrier branding and four-button controls
Well, well, it looks like Samsung has let the cat of the bag a hair early. The company's Galaxy Note is indeed headed to AT&T, confirmed by several posters in the public area of the Las Vegas Convention Center. The banner appears to be a Photoshop job rather than an actual device photo, since there's no 4G LTE indicator to be found. The AT&T branding is prevalent, however, leaving little doubt that the device will in fact be making its way to Ma Bell. More details will surely come to light during tomorrow's Samsung press conference, and we'll be back with a hands-on shortly after.
The Daily Grind: What's your most embarrassing mistell?
Whether you accidentally complain about a fellow teammate in team chat, reveal your current bowel ailment to the entire planet, or something worse, we've probably all made the mistake of entering an embarrassing string of text in the wrong chat tab. But laughing at our mistakes is usually what makes it all worth it. You'll probably double- and triple-check which tab you're typing in next time, and the whole thing results in a fun story for the grandkids one day. So what's your most embarrassing mistell? Let us know in the comments below! Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!
AT&T Samsung Galaxy Note coming soon, as revealed by accessory vendor
From time to time it can be difficult to stop accessory makers from getting excited about new products, especially when there's a large amount of buzz around them. We saw this with the AT&T-branded Samsung Galaxy S II last June, and history is repeating itself with the US carrier's version of the Galaxy Note, a device that's been the subject of several rumors stretching out over the last few months. This time the culprit was Anymode, an accessory maker that works closely with AT&T and an exhibitor for next week's Consumer Electronics Show. The company just sent out an email to CES attendees proclaiming its excitement about becoming the official OEM vendor for Note accessories, and specifically mentions that the Galaxy Note will be available on AT&T sometime in early 2012. We're rather excited as well, but we have a feeling Anymode's new partner isn't expressing the same sentiment at the moment. Update: And like that, the company has issued the following, somewhat strange retraction: "Anymode Introduces First Accessories for Samsung Galaxy Note" contained inaccurate information pertaining to AT&T and the release of the Samsung Galaxy Note. The information was not provided by Anymode, AT&T or Samsung , nor did Anymode, AT&T or Samsung approve it. The issuing party apologizes for the publishing of the inaccurate information and any inconvenience it may have caused.
Gameloft apologizes over unannounced move to free-to-play with Hero of Sparta 2
High profile iOS developer (and, er, taker of inspiration) Gameloft probably thought players would be excited by its character action homage Hero of Sparta 2 going free to play. And they were! They were very negatively excited. Unfortunately, the iOS update to Hero of Sparta 2 affected everyone who downloaded it, including those poor souls who had already paid for the game. That update introduced advertisements to support Hero of Sparta 2's new free-to-play business model, which understandably annoyed paying players, and, by Gameloft's own admission, "deteriorated the gaming experience." Luckily for those paying players, Gameloft issued a formal apology on their Facebook page, blaming "the craziness of the Christmas period" and stating that "this game update didn't go through our usual quality assurance process." Gameloft also pushed out a new update removing all ads from the game, and has switched Hero of Sparta 2 back to a paid app.
The Daily Grind: What's the worst thing an MMO dev's ever said?
The fall season has seen two massive PR fiascos in two MMOs that just couldn't be more different: World of Warcraft and EVE Online. At BlizzCon, Blizzard cluelessly cheered on a video featuring individuals making crass anti-gay comments. And CCP managed to alienate its loyalists with an arrogant, greed-oriented internal memo. For my part, one of the most awful dev quotes surfaced during the bygone days of EverQuest, when a dev named Milo Cooper famously posted to a player, "Shut up and give me my ten bucks per month, little man. My Porsche needs some performance upgrades." (Hey, remember back when games were $10 a month?) Comments like that one just fueled anger among the playerbase, whose members already felt they were paying too much for too little in return from a studio that took them entirely for granted. So what's the worst thing you've ever seen an MMO dev say or do? Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!
Square Enix CEO feels Final Fantasy 14 'greatly damaged' brand
Square Enix CEO Yoichi Wada stated at a recent press conference that the Final Fantasy brand had been "greatly damaged" by the launch of Final Fantasy 14. "We'll continue with our reform work, which basically amounts to fully redoing the game, and hope to revive the FF14 that should have been released," said Wada, according to Andriasang (translating a report on Sponichi). The launch of Final Fantasy 14 for PC last year, even by a conservative measure, was an unmitigated disaster. A PS3 version never saw the light of day, as the publisher restructured the staff to fix, er, almost everything. Wada apologized for the game at that time and the title still hasn't implemented its intended subscription fee to this day -- and given the freemium trend in MMOs, likely never will.
Google+ runs out of disk space, floods inboxes with notification spam
If you're one of the lucky ones who landed themselves a Google+ account, you might have felt a little less fortunate when your inbox was bombarded by repeated notifications. Vic Gundotra, the Goog's social mastermind, took to the fledgling service to apologize and explain what happened. Turns out the servers in charge of tracking notifications ran out of disk space for about 80 minutes -- causing them to repeatedly send and resend the same messages. In his Plus posting Gundotra admitted, "we didn't expect to hit these high thresholds so quickly, but we should have." Sure, it may have been annoying to get 17 alerts that your old college roommate added you to his circles, but we've got to give credit to Vic for owning this mini fail. The company better hope it can scale up capacity quick -- Google+ invites are still a hot property and it's got a lot of growing to do before it can truly compete with the likes of Facebook.
Intel finds Sandy Bridge chipset design flaw, shipments stopped and recalls beginning
A problem requiring a "silicon fix" is bad news in the chipset business, and sadly that's what Intel is announcing. Its new Intel 6 Series chipset, Cougar Point, has been found to have a flaw, something to do with the SATA controller. Intel is indicating that the ports can "degrade over time," leading to poor i/o performance down the road. All shipments have been stopped and a fix has been implemented for new deliveries, but it sounds like recalls will be starting soon for those with this ticking time bomb silicon within. It isn't a critical problem right now, though, so if you own a Sandy Bridge Core i5 or Core i7 system keep computing with confidence while looking for a recall notice, but it is bad news for Intel's bottom line: the company is advising a $300 million hit to revenue. Update: Jimmy sent us a chat log with an Intel customer service representative indicating that this recall only affects "some desktop boards based on Intel P67 chipset," that the H67 chipset boards appear to not be affected, but that the company doesn't have a comprehensive list yet. We've certainly seen cases where CSRs don't have all the info in this sort of situation, but still we'd advise waiting a bit before tearing your new mobo out and bringing it back to the store. [Thanks, Matt]
League of Legends admin fired after streaming misuse of power
Riot Games has fired a customer service representative who live-streamed his misuse of administrative powers during a League of Legends bout. VE3D reports the employee verbally abused a player and inappropriately banned him. Riot Games' community relations director Steve Mescon announced today the employee is no longer with the company and it will be reviewing internal policy and training procedures to "prevent such incidents from happening in the future." Another incident for the employee-related community relations nightmare file.
