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Walmart's new service does your shopping when you send it a text
Walmart has been ramping up its remote shopping efforts, including expanding its grocery delivery with Postmates and adding more of its 'pickup towers' for online orders. At a shareholder meeting today, the retail giant formally unveiled its next project: A new service out of the company's incubator Store No. 8 that lets users order items with a text message.
Walmart is testing personal shopping and cashier-free stores
Walmart's quest to counter Amazon at every turn has taken its next logical step: helping you avoid as much human interaction as possible. Recode has learned that Walmart has started testing a pair of services that cut the usual retail staff out of the equation. The first, from a new Code Eight subsidiary, is a personal shopping service for the "high net worth urban consumer" that uses text messages to get recommendations and make purchases -- you can even send a photo to show what you want. Send some texts and you'll get typical household items in 24 hours, and anything else within 2 business days. There would eventually be a membership fee, although testers are using it at no cost.
IBM's Watson supercomputer will soon be your personal shopper
Watson had been a doctor, a geneticist, a game show contestant and even a chef in the past. But now IBM's supercomputer has a new career: personal shopping. IBM has partnered with digital commerce firm Fluid to develop a cloud-based app called Expert Personal Shopper (XPS), which uses Watson's brains to answer buyers' highly specific questions. In short, the computer with many hats now plays the role of a sales associate when you're shopping online. IBM and Fluid are currently working with several consumer brands, but The North Face will be the first to feature the technology on its website. When the outdoor clothing and equipment company launches XPS, you can ask it questions like you would an assistant at a mall. If you needed a recommendation on the best equipment to use for a five-day cross-country trip, or need to know the best tent to use if you're hiking with family, including kids, then Watson's got your back. It's unclear when XPS will launch exactly, but IBM has allotted $100 million in funds to develop that and a variety of other cognitive apps. All parties involved are planning to develop it further for mobile applications and devices.
Personal shopping discontinued in Apple Stores
Apple retail stores are typically very busy places. While the staff are very helpful, customers generally have to wait around a bit before being served. Fortunately, Apple has offered a reservation system for services like the Genius Bar and training sessions. Unfortunately, one previously available service, personal shopping now seems to be gone. With personal shopping, customers could make an appointment up to two weeks in advance to have a staff member provide personalized assistance in picking out the right ways to spend money in the store. It's not clear why the service has been discontinued but customers can still get help with selecting the right Apple products. The only difference is that they'll now need to stand in line. Of course, good things are worth waiting for and who doesn't want to hang around the Apple store playing with iPads and Macs for a couple of hours?
HP's Retail Store Assistant: a wallet's worst enemy
Fellas, if you thought Ralph Lauren's literal window shopping contraption was your wallet's arch-rival, we've got some unfortunate news, and for the ladies (or guys) who just love to spend it up, HP's about to become your very best friend. The clever gurus at HP Labs have developed a marketer's dream tool that enables customers to enter a retail store, swipe a card, and instantly receive a printout (shown after the jump) that includes "a personalized shopping list, relevant coupons, notice of associated store discounts or sales, and even a map to where the items can be found in the store." The inaccurately named Retail Store Assistant (we were thinking more along the lines of Wallet Depleter) is currently in the "experimental" stage, and would include an in-store kiosk which customers could access via a loyalty card or by inputting their phone number. Of course, this isn't the first stab we've seen at retailers using previous history to target consumers, but the team behind this apparatus insists that it will be much more effective than the typical junk mail that barely graces our eyes before hitting the trash. Best Worst of all, the system will reportedly be available even on the web, meaning that those with an urge to shop can log on during the waning hours of the workday and plan out their shopping spree for maximum efficiency. Oh, the humanity.
Apple launches One to One and Personal Shopping
Mat posted about the rumor that Apple ProCare was going to be split into a few different offerings, and it has come to pass. ProCare is still available, but now you have the option of getting a year of training for $99 (separately), or having a personal shopper help you out at an Apple Store.One to One costs $99 for a year, and that 99 bucks gets you one on one time with an Apple Pro who is there to help you. Work on a project, get some pointers in iWork, whatever you need help with (Mac and iPod related, of course).Personal Shopping is free, though you have to register ahead of time (up to 14 days in advance). You get the undivided attention of a Mac specialist who will walk you through the various products at the Apple store to find just the thing you're looking for.Thanks to everyone who sent this in.
