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Apple tops ACSI personal computer list for 11th straight year
This shouldn't come as surprising news to anyone who has watched Apple's sales figures over the past decade or so, but the company has just ended up at the top of the American Customer Satisfaction Index list for personal computers, laptops and tablets. This marks the eleventh year in a row that Apple has topped the list, but there was a slightly ominous tone to the numbers as the score dropped from 87 in 2013 to 84 this year. Dell is the second single company on the list with a score of 76, dropping from a 2013 score of 79. HP is now at the bottom of the list of major manufacturers, falling from 80 to 74 in just one year. Oddly enough, smaller PC and tablet manufacturers including Samsung, Lenovo and Asus are close behind Apple. Those companies make up a group called "all others" and saw a sizable increase in their ACSI score from 76 last year to 82 in 2014. Overall, customer satisfaction with the personal computer category dropped 1.3 percent. ACSI noted that "as the early enthusiasm with tablets wears off, customer satisfaction dips" with desktop computers leading the satisfaction numbers. The ACSI report is available for free (registration required) here.
Lenovo building PC production facility in North Carolina
North Carolina is fast becoming a haven for tech behemoths, with Chinese giant Lenovo becoming the latest to plant its flag in the Southeastern soil. The Wall Street Journal reports that the company is readying a PC production facility near its US headquarters which will kick off operations next year. Aside from securing bragging rights over competitors which no longer manufacture in the US, the factory is intended to satisfy stateside customers who "demand for flexible supplies and product customization." While it's initially a small operation -- employing slightly over 100 people -- the aim is to expand in the future, meaning that elusive "Made in America" sticker may become a little more commonplace.
IHS iSuppli: PCs no longer command biggest share of DRAM market
Times change, this is an indisputable truth. But nothing reminds us of this fact as well as a landmark statistic. If there was ever any doubt about the shift towards of mobile computing, then let this be it: personal computers no longer account for the majority of demand for DRAM chips. With 49 percent of all new memory still headed for PCs, it's hardly time to book the hearse for desk- and laptops just yet, but the statistic from IHS iSuppli remind us of the increasing market share that mobiles and tablets are taking. In fact, even though total DRAM shipments for PCs continues to rise, it's estimated that the total share will slip another 6 percent, to 42.8, between Q2 this year and the end of 2013. Of course, this is good news if you have a vested interest in both, not so good if you don't.
Pressure-sensing PC technology knows when you're busy, blocks notifications accordingly
We know better than most that when you're working to a deadline, constant pop-ups, notifications and pings can be a real pain. Our frustrations might soon become a thing of the past, however, with some help from boffins at the Graduate University for Advanced Studies in Japan. They are working on technology which monitors keyboard pressure and silences those distractions until it deems you're not busy, showing over 80 percent accuracy during volunteer testing. Understanding that quiet time is also appreciated for other tasks, they plan to use similar techniques to spot when you're staring intently at that report or -- more importantly -- attending to a beverage. It's still early days for the project, but if the stress-saving tech ever spawns a product, we'll take two please. [Image Credit: Getty Images / Jean Louis Batt]
Gartner reports Western Europe desktop shipments down, portable PCs up in Q2 2012
When it comes to technology and the end of a financial quarter, you can bet your wage there'll be an analyst report or two letting you what's what. And according to Gartner's latest estimates for Western Europe, PCs didn't fare too well in Q2 of this year, with a 2.4 percent decrease in shipments compared with the same period in 2011. Consignments of mobile PCs (read: not tablets) grew by 4 percent, while desktops floundered, dropping 12.8 percent. Of this, a minor growth of 0.4 percent was recorded in consumer PCs, while the professional market decreased by 5.3 percent. Among the big hitters, HP remained at the top of the pile despite losing some market share, and Acer remained in second position with a mild increase in the same. ASUS put in a healthy performance, moving the company up to bronze medal position, while Dell dropped off the podium to fourth. The vendor statistics for the whole region were echoed in France in Germany, but during the quarter Apple managed to break into the top five in the UK market. Meike Escherich, principal analyst at Gartner, attributes the overall performance to economic uncertainty in the region, as well as lackluster demand in the wait for Windows 8 machines. We don't want to spoil all the fun, so a comprehensive breakdown of the numbers awaits you at the source link.
HP's imaging / printing group combines with PC group, Printing and Personal Systems Group emerges
Rumor had it, and rumor was right. This morning, HP officially announced an organizational realignment that's set to "improve performance and drive profitable growth across the entire HP portfolio." Corporate speak, sure, but what's happening is that the Imaging and Printing Group (IPG) and Personal Systems Group (PSG) are joining forces to create the Printing and Personal Systems Group. The newly merged entity will be headed up by one Todd Bradley, who has served as the executive VP of PSG since '05. Vyomesh Joshi, executive VP of IPG, seems to be getting the better end of the deal, cashing in his "retirement" card after 31 years at the company. In related news, HP's Global Accounts Sales organization will join the newly named HP Enterprise Group, and it will "unify its Marketing functions across business units under Marty Homlish, executive vice president and chief marketing officer." Lastly, the company is sliding its Global Real Estate function from Finance into Global Technology and Business Processes, which is bound to befuddle precisely no one. For the full chair rearrangement, head on past the break.
Apple takes a bite out of PC market
For the first time in six quarters, worldwide shipments of personal computers declined during the first three months of 2011, according to reports from Gartner Inc. and International Data Corp. (IDC) released this week. Despite faltering demand for PCs, Apple enjoyed increased sales and market share compared to the year-ago quarter. IDC's report indicated 80.6 million PCs shipped worldwide during the quarter -- a 3.2% decline from the same time last year. Gartner's figures showed sales dipped by 1.1% to 84.3 million units. In the United States, both firms agreed PC sales dropped from about 17 million units in the first quarter of 2010 to about 16.1 million PCs this year. Meanwhile, Apple watched its figures grow in the US, netting either 8.5% or 9.3% of the market -- a healthy jump from the 7% share the Cupertino-based company saw at the start of 2010. Apple's iPad may have also taken a significant bite out of PC sales. IDC said tablets like the iPad, which weren't included in either reporting firm's PC shipment calculations, contributed to shrinking demand for more powerful -- and more expensive -- notebooks and desktops.
Uber-nano nanolasers could lead to faster computers, reliable internet, neverending list of awesome things
Researchers at Arizona State University and Technical University of Eindhoven in the Netherlands have been collaborating on a project to make lasers significantly smaller than the ones that are currently available, by finding a way around the traditionally accepted diffraction limit -- the idea that the size of lasers in any one dimension (say, thickness) is limited to half of the wavelength involved. One way around the size limitation, they've found, is to use a combination of semiconductors and metals like gold and silver, which causes electron excitement which helps confine the light in a laser to smaller spaces than that of the supposed limit. Using this method, the team has created nanoscale lasers that are one quarter of the wavelength or smaller -- as opposed to the previously accepted size limitation of one half of the wavelength. As far as consumer applications go, the smaller the laser, the easier it will be to integrate them into small electronics components, leading to things like faster products and more reliable internet access. Sounds great, right? Well, chill out: they're still working on it, with no word on when we'll see any street application of the nano nanolasers. [Via Gizmag]
