quality
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BluFocus beefs up Blu-ray control labs with BD-J / THX certification
At the front end of this year, we heard that BluFocus was getting a facility going to help studios pumping out Blu-ray Discs to the adoring public make sure no terrible backlashes occurred. Now, the quality assurance specialists are offering up two more critical certifications: THX and BD-Java. What does this mean for you? Hopefully nothing that you can tell, but it's not like we're complaining about one more layer of scrutiny before a flick hits the open market.
AT&T's U-verse TV notches high ranks in J.D. Power study
Aside from the recent compression bit, we haven't heard a whole lot of negative things about AT&T's U-verse. In the same breath, we'd like to add that we haven't heard a tremendous amount of praise either, which leads us to believe it's about as good as every other middle-of-the-road carrier out there. Clearly, those assumptions are remarkably misguided, as AT&T has pumped out a release tooting its own horn over the J.D. Power and Associates 2008 Residential Television Service Provider Satisfaction Study. In the three regions where it was critiqued, U-verse TV ranked highest in customer satisfaction, with the service receiving particularly high marks in the "offerings and promotions factor and the performance and reliability factor." So, the question beckons: agree, or disagree?
Apple's quality dwindling: My MacBook Pro sob story
When faced with the dilemma of upgrading my iBook G4 in June, I started looking for a replacement that would have the same performance as my Intel iMac. I decided upon getting a MacBook Pro 15". With money in hand, I eagerly clicked the "buy now" button on Apple's website. Little did I know that I would be trading in my MacBook Pro more than 6 times over the next 2 months. I received my first MacBook Pro, and it was beautiful. I loved everything about it. However, after 2 weeks of use, I started noticing the screen striping symptom that others before me have noted. This problem usually occurred after charging the computer from a half-filled battery and unplugging the MagSafe power cable. I didn't think anything of this problem, since it only happened once or twice. After another week of use, the striping problem started becoming an everyday part of charging the computer. I called Apple and even emailed them the picture that you see above (minus the additional note) -- they did nothing and said it was a "software glitch."The first MacBook Pro did have another problem: When I went to check my email one day, every program would crash repeatedly. I immediately ran the Apple hardware test (AHT) to find out what was going on. As any unlucky person (me) would have it, the memory sticks were dead. I called AppleCare, told them all of the problems I was having and then told them about the AHT results. They set up a replacement order since I was having hardware problems within the first month of ownership. Continue reading to learn more about my MacBook Pro woes.
Activision CFO: "Blizzard is top notch"
Develop magazine got to talk to Thomas Tippl, who is Activision's CFO (we've heard a lot from CEO Bobby Kotick, but never from Tippl before) about the Activision Blizzard merger and how it will affect both companies. Tippl reiterates what we've heard before: that Activision has no plans to tell Blizzard how to do their jobs when they've been doing so well already.He does, however, say that a "portfolio review" is in order, and so employees of Sierra (Vivendi's other games division) should start working on their resumes, if they haven't started already. He also says the sales teams of each company will likely be consolidated -- they want to put an "all-star team" together, but the thing about stars is that not everyone can be one.So the merger remains good news for Blizzard, not-so-good news for the rest of Vivendi. We're still curious to see what happens when/if Blizzard falls out of Activision's good graces. Sure, everything is peachy-keen right now, but when Blizzard's stubborn commitment to quality bumps up against Activision's almost yearly franchise releases, who'll walk away the victor?[Via WorldofWar.net]
First Blu-ray Disc testing center established in China
Barely a month after hearing rumors that the Blu-ray Disc Association (BDA) would be granting licenses to 11 China-based manufacturers, in flies official word that the very first Blu-ray Disc testing center has been established in that very nation. CESI Technology, a contributor member of the BDA, is the lucky winner, and as of today, "Chinese manufacturers can receive verification services for the official production of BD-ROM Movie Players at this center." Hopefully, this means that we'll be waiting less for the development and market launch of BD products. On a slightly related note, DigiRise DRA -- also a Chinese company -- found that its homegrown digital audio coding technology has passed an important milestone in the Blu-ray approval process. Not that we're crazy about having one more codec to juggle, but there you have it. More details on both points below.Read - First BDA testing center in ChinaRead - DRA audio codec
Meet Champions Online's Q&A lead
Say hello to Alan Salmassian. He's the man in charge of ridding Champions Online of those pesky code bugs everyone hates encountering. Sure, it may not be the most glamorous job on the team, but it's definitely got some benefits. We're not sure what those benefits are -- presumably you get to laugh at crazy bugs that make inanimate objects flee in terror -- but we're sure that they're great. Also, it sounds like being a Q&A lead requires you to have tons of management skills, which means we could never do the job. All right, we're removing our tongue from its resting place in our cheek now. Like all the other people developing Champions Online Alan is equally important. If it wasn't for him and his team we'd all end up playing a game that crashed whenever we tried to open a door in-game or press the 'G' key. Also, we think that Alan's got a killer smile.
Los Angeles to sue Time Warner Cable over shoddy service
Far from being the first time Time Warner Cable has upset its subscriber base, the Los Angeles city attorney's office is pulling a Dee Snider and refusing to take the carrier's lackluster service anymore. In a 25-page lawsuit, the city is alleging that the operator "caused major havoc and distress" two years ago when it "failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers' calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service." The suit claims that no more than 60% of customer calls were answered in time, and cable / internet service was said to be "so intermittent and inferior in quality that it was not much better than no service at all." Not surprisingly, TWC representatives chose not to comment on the whole ordeal, but the outfit could face civil penalties of tens of millions of crisp US dollars in the case. Should've picked up the phone, TWC -- it would've been easier than picking up this tab. [Disclosure: Engadget is part of the Time Warner family][Image courtesy of Web 2 Concepts, thanks Scott]
CyberLink's latest PowerDVD update smooths Blu-ray playback
We can't imagine Nick is the only one out there who struggled with getting PowerDVD to handle Blu-ray Discs correctly, so if you've been letting said application collect digital dust while longing for it to function as advertised, take note. CyberLink has just shot out the latest update to the program, and according to our resident tipster, it's a game-changer. It enables hardware acceleration for H.264 encoding, enhances disc load time, reduces memory consumption and makes playback a good bit smoother overall. For PowerDVD 8 Ultra users, this one seems like a surefire download. Hit the read link to get it on![Thanks, Nick]
New study finds average purchase price of handsets on the rise, uptick in smartphone demand to thank
We suppose the uptick in smartphone demand could be to blame, depending on your perspective, but regardless of semantics, a new study put out by J.D. Power and Associates has found that surging interest in high-end handsets is causing the average purchase price of mobiles to shoot upward. Compared to 2007, consumers are currently paying around $9 more on average per phone. The average price rose to $101, up from $92 just six months prior, and it also marks the highest figure found since the study's inception in 2003. Analysts are pegging recent demand in RIM, Palm (saywha?) and Apple devices as the primary culprit, and it's noted that the average price paid for a smartphone these days is $208. Not surprisingly, these folks also found that the percentage of customers who receive free phones on contract has sank from 36% to 33% in the past six months. If you're the number loving type, be sure and hit the read link for lots, lots more where this came from.[Via RCRWirelessNews]
Report: Only 11% of Wii games score above 80%
With the use of GameRankings.com, website Gamefunk compared the quality of games on current-gen consoles, with the cut off for a "good" game being anything that received above 80% and a "bad" game being below 60%. The Wii won the battle of the "bad," with only 20 Wii games ranked as "good" ... and four of those are ports. Xbox 360: 374 games: 26% good, 24% bad PS3: 122 games: 33% good, 17% bad Wii: 189 games: 11% good, 37% bad Gamerfunk believes the fault lies in Nintendo's lack of quality control and if the company wants to change the Wii's "garbage collector reputation" it needs to go back to its '80s roots. We're sure Nintendo will get right on that, just as soon as it's done counting the mountain of cash it made last year.[Via GameDaily]
Figureprints figure underwhelms, will be replaced
As I mentioned on the WoW Insider Show the other day, reader Chad G. sent us a tip about the Figureprints character he received (probably one of the first shipped figures that we've heard about so far), and as you can see from the pictures, he was a little underwhelmed by the quality, While the actual process went OK, the figure itself just seems kind of dusty, which hardly counts as the "vibrant" colors we were promised back when these things were first announced. From across the room, he says, it's hard to make out any colors at all -- the whole thing looks "dusty black."Chad says he doesn't know if he would buy this thing again, although since he posted the pictures, he says that Figureprints is sending him another figurine, so maybe this was a mistake (there was also apparently a spot of paint missing on the figure's arm, and that seems more like a flaw in the specific figure than the process). Either way, while it's cool to have your character in actual, real 3D form, maybe the Figureprints folks don't quite have all the kinks worked out yet.%Gallery-21352%
U-verse subscriber answers: Is it worth it?
It was around 2.5 years ago that we saw one of the first FiOS users in Texas give his review of the fiber-based service. Now, we're seeing a U-verse subscriber from Ann Arbor give his take on whether or not it's living up to expectations. Essentially, the service was praised for delivering HD material for a low (relatively speaking) cost, and at least for this fellow, his experience with customer service has been satisfactory thus far. As for picture quality, he notes that SD is superior to that of DISH Network, though the HD signals could stand to lose some minor artifacting. Interestingly, the subscriber states that actually getting U-verse installed was "a major undertaking," and although he didn't urge consumers to steer clear of AT&T, he couldn't wholeheartedly recommend the service in its current state either. Check the read link for the full interview.
Poll: Have you been affected by over-compressed HD feeds?
Talk about an onslaught. Within the course of a few weeks we've seen Shaw, Rogers and Comcast all get flamed for purportedly compressing their signals to a point beyond acceptable, and as if that wasn't enough, a recent research report found that video quality issues (shocking, we know) were the primary reason for call-in complaints. All the while, Verizon is taking the chance to toot its own horn and boast about its ability to pass along HD signals sans additional tweakage. So, are you right in the middle of this firestorm? Or are you gleefully looking in from the outside with a gorgeous HD picture on your set? Give us your story below, won't you?[Image courtesy of Vidiot] %Poll-12224%
HD compression goes under the microscope
Considering the recent hullabaloo over Comcast and Rogers Cable deciding to (over) compress at least part of their respective HD lineups, Electronic House's latest writeup is particularly timely. It's investigation into HD Lite reveals quite a few tidbits that everyone should know, but often get overlooked in the uproar. Put simply, every high-def channel that gets piped your way is compressed in some form or fashion (that includes you too, Verizon) before it hits the carrier. In other words, just because a signal gets modified before it hits your set doesn't automatically make it HD Lite. Still, there's no doubt that some providers have taken this squeeze too far and compressed signals to the point of noticeability -- that's where the problem emerges. Give the article a read, you'll likely learn a thing or two about nomenclature if all else fails.
Verizon FiOS TV spot boasts of "uncompressed" HD
It was inevitable, really. No sooner does Comcast and Rogers Cable begin taking heat for over compressing their HD feeds than Verizon pumps out a TV spot trumpeting its ability to deliver "pure, uncompressed high-definition." The ad campaign asserts that its delivery of material is superior to that offered up by traditional cable providers, but the company's media relations director Bobbi Henson did note that the real purpose was to show that "FiOS TV customers are receiving HD that's not compressed by Verizon." She noted in an e-mail statement that "content owners compress their video before sending it to video service providers, but [Verizon] forwards the signal to its customers the way that [they arrive]." You know what they say about bandwidth: if you've got it, flaunt it.
Rogers Cable to implement more compression on some HD signals
Bad news for Rogers Cable customers -- word on the street has it that your HD feeds may begin to look a little less fantastic in the coming days. According to Digital Home Canada, the carrier has outlined a plan in a technical briefing sent out by Rogers Network Engineering and Operations that will compress part of its high-definition lineup in order to "deliver more HD channels without having to use more bandwidth." As it stands, 15 HD channels are facing the dreaded HD Lite treatment effective April 9th, but curiously, we're not told which HD networks are actually on the docket to be added. Granted, we've yet to see a definitive confirmation, but given that Comcast has recently caught loads of flack for its decision to shove three HD channels on a single 6MHz slot, we suppose an awful trend could be (re)emerging. Keep a critical eye out, Rogers customers -- let us know if anything changes.[Thanks to everyone who sent this in]
Ask Engadget HD: When does contrast ratio fail to matter on an LCD?
After taking a look at the realities (or lack thereof) of dynamic contrast, reader caveman posed a question that we found quite intriguing. There's little doubt that higher actual contrast ratios on televisions generally lead to sharper blacks and better overall image quality, but where does a number stop becoming a factor of importance and start becoming an overpriced bragging right? In his own Neanderthalian words: "I'm looking to buy an LCD TV soon and was wondering how much of a difference contrast ratio made? Where does the cutoff occur where a higher ratio just isn't worth the increased cost?" Yeah, we know stipulations around set placement, surroundings, etc. all come into play here, but why not give Mr. caveman a glimpse into your own experiences? Have you moved from a low contrast set to a high and seen a noticeable improvement? Have you watched your buddy's G Platform plasma and walked away unimpressed? What's your take on the matter?Got a burning question that you'd love to toss out for Engadget HD (or its readers) to take a look at? Tired of Google's blank stares when you ask for real-world experiences? Hit us up at ask at engadgethd dawt com and keep an eye on this space -- your inquiry could be next.
Alltel snags lots of gold in recent call quality survey
While Verizon and T-Mobile shared honors in a customer service survey just two months back, it was regional carrier Alltel snagging most of the gold in a recent J.D. Power and Associates survey of wireless call quality. Reportedly, said carrier was able to take the "sole or partial top spot in three of the report's six regions," while Verizon stood on top in two regions, US Cellular in one and T-Mobile (along with Alltel) in another. The data was gathered from 24,570 respondents that were questioned about dropped calls, static / interference, failed connection on the first try, voice distortion, echoes, no immediate voicemail notification, and no immediate text message notification. Interestingly, the study also found that "customers using 3G handsets experienced fewer call quality issues," and while call quality problems reported by folks using CDMA happened around 14 times out of every 100 calls, nearly a quarter of calls from those on the iDEN network were primarily about problems with call quality. Check out the full spill in the read below, we won't tell anyone you're a number lover.
Operators select video quality issues as primary reason for complaints
We can't say we're shocked to hear it, but new data released by Symmetricom explains that cable operators have identified video quality problems as the primary reason customers call in with complaints. Potentially more disturbing, however, is the note that "only 31-percent [of carriers surveyed] said they use network monitoring tools to discover quality problems," while 61.9-percent learn of said issues via angry subscribers. As expected, these very facts are the same reasons given for high customer churn (along with high prices), and while 40-percent of respondents suggested that VOD is causing the most quality concerns today, 51.6-percent stated that HD is "expected to produce the most quality problems one year from now." Here's a tip -- stop shoving three HD channels on a single 6MHz slot, and we'd bet the quality complaints drop significantly.[Image courtesy of Donna Earl Training]
Is your Comcast HD quality up to snuff?
It's not unusual to hear of entire neighborhoods kvetching over lackluster HD quality, but judging by the growing chorus of complaints over at AVSForum, we're beginning to wonder if this issue isn't more widespread. Reportedly, Comcast is squeezing three HD channels onto a 38.8Mbps QAM, which is typically used to handle just two HD channels. One particular user decided to pull screen grabs from shows seen on Comcast and Verizon's FiOS TV, and needless to say, the results were fairly startling. We aren't assuming that the overdone compression is being seen elsewhere, but we are curious to know if your Comcast service has taken a hit in quality. So, is your viewing experience as good as ever? Or have things become slightly less Comcastic of late?[Thanks, Dave]
