ReceptionIssues
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Engadget Investigates: Samsung Nexus S 4G WiMAX performance issues
In Engadget Investigates, we explore major issues, working with tech manufacturers and service providers to improve your experience with the gadgets we've all come to depend on. If you'd like us to look into an issue, please send us a tip, including "Investigate" in the subject line. Samsung's highly-anticipated Nexus S 4G joined the WiMAX family this month, pairing Google's popular Nexus handset with Sprint's 4G network. But with the honeymoon over, customers have noticed that the Gingerbread device isn't living up to Sprint's former flagship mates, such as the Epic 4G, with last year's model besting the new guy on both speed and network reception tests. Customers also noticed issues with battery life, though so far we've found it to be consistent with other WiMAX smartphones. We took both out for a stroll around New York City, and on a quick weekend getaway to Miami Beach, and we're sorry to report that we've confirmed your fears about performance. Sprint and Google have confirmed that they're looking into the performance issues, and we hope they can patch things up with some over-the-air update therapy, but in the meantime, jump past the break to see what we found.
Best Buy to offer free invisibleSHIELD 4fix to aggravated iPhone 4 owners
It's hard to say for certain what exactly this flyer means, but it sure looks as if at least some iPhone 4 owners will be able to snatch a free invisibleSHIELD 4fix (valued at $9.99 or so) from their local Best Buy. Based on a number of tips that we've received, we're getting the impression that the yellow-tagged retailer could be handing out (and installing) completely free side coverings for any iPhone 4 owner that waltzes into a store, presumably as a proactive measure to fend off returns or to upsell consumers on an entire invisibleSHIELD / separate case. Nothing about this notice makes clear that you actually have to buy your iPhone 4 from Best Buy in order to take advantage, but we probably wouldn't waste a lunch break giving this a go without a verbal confirmation from your local store manager. Until it's made official, of course. Update: We've heard from another tipster that the deal is indeed legitimate, and it's for any human with an iPhone 4, not just those who purchased their phone from Best Buy. We'd recommend calling your local store to double check, but things are looking up. Update 2: Ah, so we've finally received the full skinny from another tipster. The offer only applies to those who purchased their iPhone 4 from Best Buy / Best Buy Mobile or for Best Buy Reward Zone members. Granted, it's pretty easy to sign up for the aforementioned reward program, but those are the stipulations. The official BB name for the product you'll be getting is the Zagg SideShield, which would cost you $9.99 otherwise. [Thanks, Anonymous] %Gallery-98383%
Live from Apple's iPhone 4 press conference
The event is set to start at the times below -- so get ready! 07:00AM - Hawaii 10:00AM - Pacific 11:00AM - Mountain 12:00PM - Central 01:00PM - Eastern 06:00PM - London 07:00PM - Paris 09:00PM - Moscow 02:00AM - Tokyo (July 17th)
iOS 4.0.1 hitting iPhones right this second (update: 3.2.1 for iPads, too)
Well it's not the full 4.1 we were expecting... but here's a little tidbit from Apple. One of the main features? The update "improves the formula to determine how many bars of signal strength to display." Interesting. We're updating some devices right now, and will report back with what we find. [Thanks to everyone who sent this in] Update: It looks like iOS 3.2.1 for iPad is coming down the tube, as well. We'll let you know what changes we're seeing! Update 2: Here's a quick before-and-after shot of the signal meter. Clearly, Apple wasn't yanking any chains about changing the sizes of those leftmost bars.
Apple to hold iPhone 4 press conference this Friday
Headline says it all folks. Obviously the company is going to be getting out in front of this antenna drama (finally). We've been invited and we'll be there, reporting live! It all happens at 10AM PT, Friday the 16th. If you haven't caught up on the story (and if that's the case, where have you been?), here's a little background on the issue in reverse chronological order: Yes, the iPhone 4 is broken / No, the iPhone 4 is not broken Consumer Reports confirms iPhone 4 antenna problems -- and so do we Apple: iPhone 4 reception problem is a software issue, fix coming in 'a few weeks' iPhone 4's antenna problem looks worse than it is, but it's still bad Apple hiring iPhone antenna engineers for some reason Apple telling reps to smooth over iPhone 4 reception complaints, not to offer free bumpers? iPhone 4 antenna woes contextualized by dude in the know The Jimmy Fallon Test: is the iPhone 4 dropping fewer calls? Hey Apple, you're holding it wrong Apple responds to iPhone 4 reception issues: you're holding the phone the wrong way
iPhone 4 antenna problems were predicted on June 10 by Danish professor
Well, this must be one of the most epic "I told you so" moments in the history of consumer electronics. Professor Gert Frølund Pedersen, an antenna expert over at Denmark's Aalborg University, managed to get his concerns about the iPhone 4's external antennae on the record a cool two weeks before the phone was even released. In an interview on June 10, the Danish brainbox explained that he wasn't impressed by Steve Jobs' promises of better reception, describing external antennas as "old news," and suggested that contact with fleshlings could result in undesirable consequences to the handset's reception: "The human tissue will in any event have an inhibitory effect on the antenna. Touch means that a larger portion of antenna energy becomes heat and lost." Machine-translated that may be, but you get the point. Researchers at Gert's university have already shown that over 90 percent of any phone's antenna signal can be stifled by holding it in the right place, but he's highlighting the specific exposure to skin contact as a separate issue to be mindful of. Good to know we've got sharp minds out there, and as to his suggested solution, Gert says phones should ideally have two antennae that act in a sort of redundant array, so that when one is blocked, the other can pick up the slack. So, what are we going to do now, Apple? [Thanks, Andrew]
iPhone reception issues plague O2... too (updated with AT&T's response)
It would appear that AT&T isn't the only carrier in the world suffering from a horrible and nagging case of the iPhones. In an interview with the Financial Times, O2 head Ronan Dunne apologized to customers for the poor performance the network has been experiencing since the introduction of the iPhone 3GS to its airwaves this summer. Just as US customers (particularly those in dense, urban areas) have learned to struggle through dropped calls, the inability to make or receive calls, or weak data connections, our brethren on the other side of the pond have felt a similar sting. Says Dunne, "Where we haven't met our own high standards then there's no question, we apologise to customers for that fact," adding that the carrier had fixes at the ready and that the issues would be "more than addressed" shortly. Unlike the widespread problems here, the O2 mess seems to be relegated largely to London, though it's curious to know that AT&T isn't alone in being hamstrung by a network clearly not prepared for the onslaught of data being pushed up and down its virtual pipes. Also unlike the AT&T situation is the fact that O2 has solutions in mind (including the installation of 200 additional mobile base stations in London), and they're clearly taking ownership of the situation. Ahem, Ralph. Update: AT&T responded and let us know they had fixes underway too. Here's an outline of forthcoming changes the carrier says it's making. We are nearly doubling the wireless spectrum serving 3G customers in hundreds of markets across the country, using high-quality 850 MHz spectrum. This additional spectrum expands overall network capacity and improves in-building reception. We are adding about 2,000 new cell sites, expanding service to new cities and improving coverage in other areas. We're adding about 100,000 new backhaul connections, which add critical capacity between cell sites and the global IP backbone network. We're enabling widespread access to our Wi-Fi network – the largest in the country with more than 20,000 hotspots in all 50 states – allowing them to take advantage of the best available AT&T mobile broadband connection. We're rolling out even faster 3G speeds with deployment of HSPA 7.2 technology, with initial availability in six markets planned by the end of the year.
