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ArenaNet's Regina Buenaobra on Guild Wars 2, Reddit, and community
ArenaNet has, understandably, been receiving a whole lot of publicity in the days following the launch of Guild Wars 2, due in large part to notable events such as the "ask why you're banned" thread on the r/GW2 subreddit. Not everyone, however, is thrilled with the idea that ArenaNet is conducting so much of its customer support and community interaction on Reddit and social media sites such as Facebook rather than on official forums or a well-established community site. If you're someone who has been wondering exactly why ArenaNet focuses so much effort on Reddit and social media, then we're here to shed some light on the issue. We reached out to Guild Wars 2's North American Community Team Lead, Regina Buenaobra, to get the official point-of-view. If you'd like to know about ArenaNet's community and customer support teams (and the differences between the two), click on past the cut for the Q&A.
ArenaNet dispels the controversy regarding the Guild Wars 2 Engineer
An abundance of controversy erupted over the Engineer class from Guild Wars 2 when it was announced last week. Some fans of the game even went so far as to question whether the class even belongs in a fantasy game. Thanks to ArenaNet's Community Manager Regina Buenaobra, we now have answers to some of the burning questions the fans have had about this explosive class. Guild Wars 2 is set 250 years after the events in the original Guild Wars. "Technology has advanced a great deal, and we wanted the engineer to personify this progress. And frankly, we didn't want to feel constrained by typical conventions as to what is or is not acceptable in a fantasy story," Buenaobra explains in the Engineer FAQ on the official website. Now we know that the class fits with the timeline, but this does not explain the other issue fans have with this class. Why would the nature-loving Sylvari be interested in this type of technology? Buenaobra notes, "Players in general are exceptional and unusual figures, heroes who stand out among their people. Just as there are asura warriors and norn necromancers, it's not unheard of for an inquisitive, mechanically-inclined sylvari to become an engineer." Check out the full FAQ on the Guild Wars 2 official site for answers to other important Engineer questions.
ArenaNet confirms Guild Wars 2 closed alpha and beta for 2011
Members of the Guild Wars nation are no doubt kicking up their heels tonight, as ArenaNet has let slip the barest whisper of information on a possible release window for its forthcoming Tyrian sequel. Guild Wars 2's closed alpha and beta testing will be happening in 2011, and "the feedback from these tests will determine when we will do public beta tests and ship the game," according to an update of the official Guild Wars 2 FAQ earlier this evening. Guild Wars 2 Guru points out that ArenaNet representatives quickly quelled any notions of a definitive time frame, but this small beta nugget is nonetheless the closest thing to an actual date of any kind thus far in the game's long development process. "The existence of friends and family closed alpha and closed beta this year has changed nothing about the release date. The release date continues to be: when the game is ready," said ArenaNet's Regina Buenaobra.
ArenaNet team discusses elite skills and PvP in Guild Wars 2
Yesterday's interview with ArenaNet at Kill Ten Rats ended on a promising note: "to be continued." That promise was fulfilled today when Ravious posted part two of the interview. While much of yesterday's discussion revolved around energy usage and potions, today's focused more on skill usage -- particularly elite skills. Elites in Guild Wars 2 will be quite a bit different from what we're used to in Guild Wars. Ravious described them as "ace-up-your-sleeve" skills used to turn the tide of battle when they're most needed. Martin, Regina, Jon, and especially Isaiah had plenty to say about elites and how they work, including a few specific examples. The team also addressed weapon skills and PvP, two subjects of great interest to the community. Head over to Kill Ten Rats to check out the full interview!
ArenaNet talks energy and group dynamics in Guild Wars 2
After the recent Guild Wars 2 news drought, new information is certainly welcome. Ravious over at Kill Ten Rats provides just that today with a new interview with several members of the ArenaNet team. Ravious chatted with community managers Martin Kerstein and Regina Buenaobra as well as developers Jon Peters and Isaiah Cartwright for some fascinating discussion on part of the development process. The group discussed energy use in Guild Wars 2, and gave us some interesting news on how your gameplay style will affect it. They also covered some ground on group dynamics and how you can best work with your teammates in Guild Wars 2. The best part of this interview is that it ends with "to be continued." Head on over to Kill Ten Rats to see the interview for yourself, then join us in anxiously awaiting the next installment! If you are looking forward to GW2 but aren't a current Guild Wars player, you might want to check out the great deal on the Guild Wars Trilogy at Best Buy. What better way to pass the time while you wait for more GW2 news?
ArenaNet community manager debunks Guild Wars 2 rumor
Guild Wars 2 fans have been enjoying a series of articles at PC Gamer this week, but unfortunately the series came with a bit of misinformation. If you read through the articles, you may have noticed some news regarding dungeons as downloadable content in Guild Wars 2. The community was buzzing about that possibility until Community Manager Regina Buenaobra stepped in to clarify things: "We have not made a decision on whether to sell dungeon content as DLC, contrary to what the article states. The author of the article jumped to this (incorrect) conclusion based upon his interpretation of Eric's statements." Eric Flannum released a clarification that stated in part "...our core philosophy--of not requiring you to spend additional money to play the game and not making the game difficult or painful to play in order to encourage you to buy things from the store--still stands." Eric's full statement can be seen within Regina's forum post.
Flameseeker Chronicles: PAX 2010 travel diary
It's Sunday night and PAX is over. My iPhone and laptop are screaming for mercy. It's been a wild ride, I have the Con Crud, my feet hurt so much I keep checking to make sure they're not stumps, and all I want is to turn the clock back to last Friday so I can do it again. I had appointments and interviews with so many different game studios, and I was excited about every single one of them, but you guys know I was making Guild Wars 2 a top priority. I squeezed in time to indulge at every opportunity and have a lot to say. When I was spending time with Guild Wars 2 this weekend, something struck me over and over. Every employee whom ArenaNet could possibly spare from the office was there in force. I asked at one point and was told that every person wearing that white shirt was an ArenaNet employee. They were out there doing everything they could to spend time with the fans, and more than one developer told me that it was a huge thrill to finally be able to share all of this with people who love it as much as they do. The inability to share all of this exciting news has been as frustrating for them as it was for us, but it was for a good cause, and I think every fan at PAX this weekend agreed it was worth the wait. With that in mind, it was an easy decision to share my weekend experiences and photos with you guys for today's Flameseeker Chronicles. Follow along after the jump while I go find more Nyquil.
Death and healing: Guild Wars 2 community questions answered
What happens if you have no money and aren't revived? Do we wait to be killed, and respawn at a waypoint? Do we have to lie on the ground, begging people passing by to come and revive us? It seems like this could suck. It's a valid question, and one that Jon Peters was more than willing to answer. ArenaNet released information on death and healing to eager Guild Wars 2 fans last Thursday. The community had a long list of followup questions, so the Guild Wars 2 team rounded them up and set out to answer them. According to Community Manager Regina Buenaobra, there were so many good questions to answer that the team decided to split them into two blog posts. The first of those two was posted last night, and addresses a handful of player concerns as well as some interesting details of how the system will work. Check out the first batch of questions on the ArenaNet blog, and keep an eye on Massively -- we'll bring you round two just as soon as it's made available!
Flameseeker Chronicles: Community guide, part two
As information about Guild Wars 2 continues to be made available, community activity has increased greatly. The sheer number of resources can be pretty overwhelming at this point, and for a while I considered updating the original community guide. However, there are new podcasts, fansites, images, and much more, so in the end I decided that it was more than enough to warrant a new community guide. So without further delay, I bring you Community Guide Two (go ahead and say electric boogaloo, you know you want to. I'll wait.). Hit the jump to see what's what in the Guild Wars 2 community these days.
Guild Wars Community Manager talks War in Kryta
The War in Kryta campaign has garnered an incredible amount of attention from the Guild Wars community, at first because of the mystery surrounding the OBEY and DISMANTLE flyers. As time passed and it became increasingly clear that this would help bridge the gap between Guild Wars and Guild Wars 2, it became an even hotter topic among the fanbase. New content in game, talk on the forums, and a Facebook campaign all combined to make this the most exciting thing that's happened to Guild Wars in quite a while. We got the opportunity to chat with Community Manager Regina Buenaobra about War in Kryta, the latest round of costumes in game, and what's coming next for Guild Wars. Follow along after the jump to see what she had to say!
Guild Wars Xunlai Tournament House permanently retired
Seven months ago, the Guild Wars Xunlai Tournament House was pulled offline so ArenaNet could investigate the increasingly frequent glitches in point distribution. Yesterday they finally made the decision: "After much analysis and discussion, we've decided to permanently retire the Xunlai Tournament House." Regina Buenaobra's wiki journal page went on to explain that ArenaNet had done an "exhaustive investigation" into the problems and in the end concluded that the XTH would need to be rebuilt from scratch. To do that, resources would have to be pulled away from Guild Wars 2, and in the end it became a question of where the focus needed to be. It was a tough call for the Guild Wars team to make, and undoubtedly will be a disappointing decision for many fans. But with only so much time, money, and manpower to go around, they made the call to keep the focus where it currently was. You can check out Regina's full journal post here. R.I.P., free Zaishen Keys.
Guild Wars releases preliminary skill update notes
No, they are not nerfing Shadow Form. Yet. But Guild Wars community manager Regina Buenaobra released a preview of some skill updates and updated GvG restrictions that are coming. Since they'll be released shortly before a Monthly Automated Tournament, and affect PvP heavily, the preview is being offered to give players a chance to plan for the changes. Regina does note, however, that these are preliminary notes, and subject to change. So what about the rest of the promised skill update? Regina says "While we continue a larger playbalance project that includes drastic changes to Shadow Form, we believe it is important to release a small skill balance to address a few other pressing issues" So the project is still underway, and Shadow Form is still in the crosshairs. (You can either be glad of that, or farm even faster while you still can, depending on your point of view on the entire issue.) We'll continue watching for further information on the update.
The sounds of Guild Wars 2: a Q&A with ArenaNet's Audio Director
The members of the Guild Wars 2 Guru forums, just like all of us, are making the wait more bearable with loads of speculation and discussion about Guild Wars 2. A recent discussion has been going on regarding sound effects and ambient sounds, with everyone generally agreeing that those details are a wonderful addition to a game environment -- the more the better. Guild Wars is a game that already does this well, with details such as a change in the sound of footsteps depending on the surface one is walking on. Fans have the expectation and hope that things will be even better in Guild Wars 2. As it turns out, ArenaNet's Audio Director James Ackley was keeping an eye on the conversation, and jumped in via Community Manager Regina Buenaobra to give fans a behind-the-scenes look at what the foley team has been up to for GW2. Ackley went through the thread, and addressed each individual wish and suggestion that had come up, and then provided a handful of photos as a bonus. Take a look a the photos in the gallery below, and you can read the full Q & A here. We at Massively join the fans in thanking Ackley for taking the time to give a behind the scenes look at some of the production process!
New information on Guild Wars Wintersday redux and next skill update
The Guild Wars Wintersday festival had a few issues this year, but ArenaNet kindly offered up a Wintersday redux. Anyone who missed out on their hats or didn't get to participate as much as they wanted thanks to lag now gets a second chance. If you were lucky enough to have smooth sailing on the first round, just enjoy the bonus! We've been waiting on a date for the festivities, and yesterday community manager Regina Buenaobra announced that it will begin January 29 and run until the finale on February 7. (It doesn't look like the event will overlap Canthan New Year, of course.) Regina's announcement also included new information on the large skill update that the team originally planned to roll out in full this month: "The next skill updates will be rolled out in stages. First, GvG skills will be updated, and this will come next week, before the Monthly Tournament. We will release preliminary patch notes with details of those GvG changes later this week, so that those participating in the Monthly Tournament will have some notice of the changes". We'll keep a close eye out for those patch notes for you, and happy Wintersday! (Again)
Potential smoking gun found for Guild Wars security issues
It started as a surprise. Guild Wars players reported suddenly finding themselves hacked, their accounts cleaned out, no indication of what could have caused the problem. NCsoft and ArenaNet offered suggestions, security safeguards, new measures being taken, hints that the problem lay in a popular third-party website with an undisclosed name. But with the recent rash of problems that Aion players have been having regarding security, new facts have begun coming to light, and they paint a picture that isn't pretty. Specifically, some players seem to be finding that it doesn't take any skill to wind up hacking someone's account accidentally. And all it takes is a few log-in attempts to find yourself with access to someone's account name, password, and billing information for all of a player's NCsoft games.
NCsoft taking first visible steps to improve security
Back at the end of November, we talked about the ongoing security issues affecting Guild Wars players. ArenaNet has been assuring players that they are working hard on the problem, and Monday evening the community saw the first fruits of that labor. Players saw a message in their chat windows that most of them have never seen before: "The Guild Wars servers will be taken offline momentarily for required maintenance." It was a quick change, but once it happened, players logging in saw a surprising addition to the login screen. Besides the usual username and password combination, you now have to correctly enter the name of any character on your account before you are able to log in. ArenaNet posted a FAQ on their site along with the update and Community Manager Regina Buenaobra interacted heavily with the community immediately afterward, logging in to Guild Wars to discuss the change with players (and presumably be asked a few hundred questions about Guild Wars 2.) She also spent time on the main fan forum sites, addressing concerns, clarifying the reasoning behind some decisions, and passing some well-deserved thanks from players on to the ANet team. While not everyone is satisfied -- and when are they ever? -- this first step is a very welcome one to most players, and we look forward to seeing more.
Goodbye RR Day: Guild Wars to remove Hero Battles and Team Arenas this week
No, we're not endorsing RR Day. But ArenaNet Community Manager Regina Buenaobra announced today that Hero Battles and Team Arenas will be removed from Guild Wars with this week's update, and it's safe to assume that a good many players will be mourning that loss. The news shouldn't come as any surprise, given that Live Team Lead Linsey Murdock warned us of this almost two months ago.So how does this affect the PvP side? Well, after the update this week -- presumably Thursday or Friday -- the Commander title will still exist, but gaining points for it will no longer be possible. It will be replaced by a new title so those who haven't maxed their Commander title won't be left out in the cold. Random Arenas will no longer promote to Team Arenas, and the Hero Battles Ladder will freeze.Linsey has said that Team Arena will be "renamed and repurposed" for the new Sealed Deck format, and that the Hero Battles maps will be reused, but the only change indicated for this week is the removal of TA/HB. It looks like Sealed Deck and all the other PvP projects are still having finishing touches put on them, so we'll keep watching for them.
Guild Wars PvP project updates
Back in August, Linsey Murdock, game designer for ArenaNet, gave news of a large Guild Wars PvP project the Live Team was working on. Community Manager Regina Buenaobra gave an update yesterday, working through a laundry list of items in the project and their status.The PvP henchmen contest seems to be the primary focus of the Live Team at the moment. Winners were announced last week, and after the initial flurry of perusing the new skill bars and congratulating the winners, the Guild Wars community wondered "What now?". Will we see the new henchmen anytime soon, and more importantly, will we really have henchmen named Rolol Lololol and A Papaya In There? As it turns out, the Live Team is working on that very thing -- contacting winners, working out appropriate in-character names, and anticipating the fun of finding models. While the team is working hard on this, Regina didn't neglect mention of the many other items on the list.The switch from Team Arenas and Hero Battles to the Sealed Deck format is taking longer than planned, as team members had to build the project nearly from the ground up. A few items, like GvG Tiebreaker and a new Hall of Heroes map, have been put on hold until the Test Krewe is in place. Several small items are taken care of and ready to go, while other things are on hold for now; one of them being the next skill balance.More details can be seen in Regina's journal entry, and we hope for even more soon.
Guild Wars' Xunlai House Tournament temporarily shut down
Guild Wars and ArenaNet community manager Regina Buenaobra has announced that due to issues with the Xunlai House Tournament point distribution on June 18th, the decision has been made to temporarily halt Xunlai until the error has been completely resolved. Apparently, some players were getting the incorrect amount of points, while others weren't getting any points.According to ArenaNet, they have the correct point amounts for May and will be making sure everyone gets the proper amount, whether or not they reported a problem with their points. Currently, there's no date on which Xunlai will be restored, but Regina makes it very clear that they're working hard on getting the issues ironed out.It's not a fun situation for anyone, but we'd just like to say good on ArenaNet for jumping on the issue like a frenzied lion on a juicy antelope. Hopefully the dates for May point reissues and Xunlai's reopening aren't too far in the distance.
Guild Wars 2 concept art spotted
Guild Wars has some fantastic concept art. We've mentioned this in the past, particularly in the context of the work of ArenaNet art director Daniel Dociu and concept art lead Kekai Kotaki as seen at Spectrum Fantastic Art. In fact, the last thing we asked was, "Does this give some hints as to what we'll be seeing in Guild Wars 2?" It turns out, it does. In fact, Guild Wars 2 concept art is now appearing in other places as well. Ravious at Kill Ten Rats hunted down more GW2 art by Dociu and Kotaki, as confirmed by ArenaNet's Regina Buenaobra. Check out the post on GW2 concept art by Ravious over at Kill Ten Rats, which features some examples of what he's found along with some background on what they may show of the next game's setting, "250 years after the original Guild Wars."
