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Apple's official charger trade-in scheme will cover UK, Canada and Australia
When we originally reported on Apple's replacement program for third-party USB chargers, we only knew for sure that it covered the US and China. As 9to5Mac has spotted, however, the official webpage for the scheme now lists a number of other countries in which Apple will start accepting trade-ins on Friday, August 16th. These include the UK, where an official first-party charger will be reduced to £8 (from £15) when you hand over a third-party charger you have concerns about -- and some Brits will indeed have concerns, as local Trading Standards agencies have issued warnings about knock-off chargers posing a risk of electrocution. Australia (where a new charger will cost $14 AUD), Canada ($11 CAD), France, Germany (10 euros) and Japan (1,000 yen) are also on Apple's updated list. Head to the source link to find your nearest participating store or service provider, and just as a quick heads-up: it's one replacement per device you own (a store rep will record your serial number) and the scheme will end on October 18th this year.
Samsung and AT&T exchanging water-damaged Galaxy S4 Active handsets (update: confirmed)
Bummed because your Galaxy S4 Active didn't hold up as advertised while you were swimming laps? Well, it seems like Samsung and AT&T may be offering a solution: a chance to exchange those water-logged handsets. Thanks to a tipster, Phone Arena has learned that the swap will take place, but only for handsets purchased directly from the carrier or its retail shops. That's right, even if the smartphone in question's Liquid Damage Indicator (LDI) has turned positive, it's still covered. Those who have suffered physical damage, though, will still be forced to consult the usual channels for a replacement. We've reached out to AT&T for confirmation and we'll be sure to update here once we catch a reply. Update: AT&T has confirmed to us that the exchange program exists, but we're still awaiting details on how exactly consumers will be able to make the swap.
Parenting Tip: You've got a broken iOS device, now what?
Last week, our parenting tip provided you with advice about protecting your iPhone or iPad from a damaging fall. Though helpful, these tips are not foolproof, and there may be a time when you find yourself staring at a broken iOS device. My iPad 2, which was housed in a rugged case, suffered this fate recently when the screen cracked after my five-year-old stepped on it. A week later my iPad 1 screen cracked when it landed corner first on the floor. Once you have come to terms with the harsh reality that your iOS device is broken, you then need to decide what you are going to do with it. Read on for some suggestions that'll help you decide whether you should fix your device or replace it. We'll also include some tips on how to repair, replace or sell a broken device. The First Question: Repair or Replace? The first question you must ask yourself is whether you want to repair your device or replace it. You'll have to weigh factors like the cost of the repair, the cost of a replacement and the age of the device. It is hard to justify spending $200 to fix an iPad 1 when you can grab a new iPad mini for a little over $300. I've crunched these numbers and concluded that, in general, it's cost effective to fix a newer, more expensive device and dump an older device that is slower and may not run the latest version of iOS. This isn't a hard and fast rule as there are times you may want to keep the older device because it has data on it that you don't want to lose. This happened to me earlier this year when my original iPad stopped charging. It cost me $50 in parts and my own labor to fix the three-year-old tablet, but I didn't want to lose the photos stored on it. Another factor to consider is the warranty status of the device. You can't add an accidental damage warranty to a used device that you buy off of Craigslist, but you can add a plan to a new device within the first 30 days. If you think your children are prone to breaking devices, you may want to cut your loss on the the old device and replace it with a new one that has an AppleCare+ or SquareTrade warranty. What Are Your Options for Repair? If you decide to fix your iPhone or iPad, the least expensive option to get your device operational again is to fix it yourself. Many replacement parts are inexpensive and can be purchased online from places like iFixit. iFixit also has a great set of tutorials for the iPhone and iPad that'll walk you through the repair process. YouTube is another good source for repair videos, especially if you like to watch the repair before you actually start doing it. Depending on what is wrong with your device and your skill level, self repair can be a daunting task, though. I'm pretty handy when it comes to devices and tried to fix the charging port on my iPad -- it didn't turn out as well as I had hoped. I was able to replace the charging cable, but getting the display off the iPad was much more difficult than I expected. I ended up damaging the soft aluminum shell of the iPad when I pried off the screen and likely ruined any reasonable chance to resell the device. If you prefer not to crack open your iPhone or iPad, then you can travel down to your local Apple Store and get a repair quote. Depending on the problem, Apple may have to send out the device for repair. There is also a chance Apple may not be able to fix the device, as was the case with my broken charging port. It is worth noting that Apple Stores are supposedly adding tools and supplemental training so Geniuses can repair a broken iPhone screen and other common ailments right in the store. Besides Apple, there are also third-party companies like IFixYourI and eBay sellers that'll repair your iOS device for a fee. Prices vary, but most places charge just under a $100 to repair a broken screen, around $70 to replace a headphone jack and about $60 to replace a power button. Most of these services require you to send in your device for repair, and they will send it back to you when it is fixed. If you have local computer repair shops, check with them, too, as many offer repair services for the iPad and iPhone. Repairing broken hardware like a screen or a button is pretty straightforward -- buy the broken part and replace it. Water damage, though, is handled a bit differently as it can affect multiple parts of your device and critical components like the motherboard. Most repair companies will try to fix a water damaged device, but they won't charge you when you send in your device. The technicians will examine the device and determine if they can fix it before talking to you about repair costs. Be prepared as water damage can be expensive to fix. What if You Want to Replace Your Device? If you want to replace your device instead of repair it, you have several options to buy new or used gear. The easiest and cheapest way to get a replacement device is to exercise the replacement clause on your warranty. If you purchased an AppleCare+ warranty for your iPhone or iPad, then you can go to an Apple Store and get a replacement for $50. You are allowed two replacements while the plan is in effect. SquareTrade offers a similar replacement plan that includes a $50 deductible for each replacement. With SquareTrade, you can get up to four replacements over the life of the plan. Apple also offers an Out-of-Warranty Service option that lets you trade-in your broken device and purchase a replacement device at a reduced cost. Accidental damage is covered by this service, with the exception of catastrophic damage like your iPad being cut in half. Apple will replace your iPad with a similar, new or like new iPad model for a fee. The cost varies by device with an iPad mini costing $219, an iPad 3/4 costing $299 and an iPad 1/2 costing $249 to replace. Similar terms exist for the iPhone with a replacement cost of $229 for an iPhone 5, $199 for an iPhone 4S and $149 for an iPhone 4 or older model device. If you have a newer model iPad or iPhone without an accidental damage warranty, this replacement option is less expensive than buying a brand new device. You can also choose to buy a replacement device on eBay or Craigslist. You will save some cash by purchasing from a third-party seller, but you run the risk of buying a stolen device or one that has a hidden problem. If you want to buy a replacement and don't mind spending the money, I would recommend buying new from Apple or another authorized reseller. With a new device, you can purchase a warranty with accidental damage coverage and not have to worry about losing your $500 investment the next time your device hits the pavement. Where to Sell Your Broken iOS Device? If you decided to buy a new iOS device, you likely still have the broken one sitting on your shelf, collecting dust. Don't let it just sit there and decay, do something with it. You can either recycle it through Apple's recycle program or sell it to someone who can fix it. Resellers like Gazelle and uSell are two of the few services that'll pay you money for your broken devices. Prices are good but not great. Gazelle will pay you $125 for a broken 16GB iPhone 5, while uSell located a buyer who would pay $160. Apple also will take your broken device, but it won't pay you for it. Amazon doesn't even have an option for a broken device. Last but not least, you can always sell your broken iOS device on eBay or Craigslist. You may get more money going this route, but you will have to take the time to accurately describe the damage to your device so you won't disappoint your buyers.
Apple said to be offering replacements for 'very small number' of Apple TVs with WiFi issues
The Apple TV has seen its share of issues crop up and then be fixed by software updates, but it looks like at least some are proving to be too difficult for some fresh firmware to fix. According to a support document obtained by 9 to 5 Mac, Apple has informed employees at its Apple Stores and authorized resellers that a "very small number" of third generation Apple TVs are eligible to be replaced due to persistent WiFi problems. Those replacements will be offered for up to two years from the original purchase date (free of charge), and you can check if the serial number for your device matches up with the affected units at the links below.
Apple extends 1TB Seagate HDD replacement program to cover additional iMacs
Last year, faulty 1TB Seagate drives living in 21.5-inch and 27-inch iMacs purchased between May and July of 2011 were at the heart of Apple's HDD replacement program. Now, Cupertino has extended the initiative to encompass rigs sold between October 2009 and July 2011. Customers with an affected iMac are eligible to receive a free drive until April 12, 2013 or for three years after their desktop's original purchase date. Curious if your machine contains an afflicted hard drive? Simply visit the source link below and plug in your computer's serial number to find out. If you do need a replacement, an Apple Store or authorized service center will be happy to help -- just remember to back up your drive before parting with it.
Wii U WiiPads won't be sold separately at launch in US, will be later on
We've known the Wii U can support the simultaneous usage of two WiiPads for as long as we've known that no launch titles will support such madness. Japanese Wii U owners will eventually be able to purchase extra WiiPads for ¥13,440 ($173), while Americans have not been given a price or separate release date yet."Through the launch window, there are no games that leverage a second controller," Nintendo of America CEO Reggie Fils-Aime told Engadget. "And so, during the launch window here in NOA territories, we will not be selling at retail a second gamepad. But certainly, when the games come out, we'll be making that accessory available."We suppose that wanting to future-proof your living room against the inevitable games that will support two WiiPads could be a valid reason for buying one right now, but a more likely scenario is one involving children, permanent markers and that stylus-driven touchscreen. Anyone looking to replace a damaged or otherwise undesirable WiiPad will need to contact Nintendo customer support when the times comes.
Star Trek: TNG S1 Blu-ray set has an audio flaw, free replacements are available
Soon after the Star Trek: The Next Generation Season One Blu-ray set launched last week reports came in that there was an audio problem with the surround sound, and now CBS and Paramount have responded. According to a statement (included after the break) the problem is isolated to the English 7.1 DTS Master Audio track on some episodes where the front channels are mapped incorrectly. If you own the set, you can email (phe.stng@bydeluxe.com) or call (877-335-8936 between 8AM and 6PM PT) for replacements of Discs 1, 3 and 4, simply have your set nearby and ready to read the code located on the inner ring. You won't need to send in your discs, and the replacements are expected to ship after August 10th and take up to five days to arrive.
Conversion kit lets you push your RAZR to the Maxx for $110
Let's pretend you went ahead and purchased a shiny new Motorola RAZR this past November. Now, just for the sake of argument, let's say Motorola -- only months later -- released a new version of that handset with a battery that had some pundits asking, 'where has this phone been my whole life?' Yeah, that happened. But if you've managed to overlook Moto's past transgression, and are willing to sink another $110 into your handset, you too can experience the battery that just won't quit. The Cellphone Repair Shop is hawking a kit that will outfit your plain old RAZR with genuine Motorola RAZR Maxx parts -- battery included. The site recommends that you send your handset to its repair facility for "professional installation," but we're sure some of you are up to the challenge. How about it, RAZR owners, are any of you tinkerers going to try and Maxx-out your handset?
Deadline nears for claims over frayed MacBook MagSafe connectors
Apple's MagSafe power cables are great. They quick release from their port and protect your notebook from clumsy adults and over-zealous children who get tangled in your power cord. The first generation of these cords, however, had a defect that caused the wires to fray; that posed a potential fire hazard to customers. The problem was widespread enough that customers with these early cables filed a class action lawsuit that Apple settled in November 2011. Under the terms of the settlement, customers are eligible to receive a cash payment that covers some or all of the cost of a replacement cable. Those affected by this lawsuit have until March 21, 2012 to file a claim for this replacement cost. You can read about the terms of the settlement and a FAQ at a website dedicated to this case. [Via ZDNet]
Apple reportedly swapping recalled iPod nanos for 6G counterparts; you have yours?
It's been a few weeks since Apple's issued a worldwide recall on a number of its first-gen iPod nanos at risk for becoming uncomfortably hot under the collar. Evidently, many folks who've sent their devices into AppleCare to get swapped are finding that they've being treated with an upgrade to the current sixth-gen variant. Lovers of click wheels may view its square, touchscreen shell as folly, but hey, its hard to fuss over owning latest there is, right? The replacement program is still ongoing, so if you haven't checked to see if your nano qualifies, hit up the "more coverage" link below to find out. Already got yours back? Let us know your mileage in comments! [Thanks, Scott]
Apple replacing recalled nanos with new models
In mid-November, TUAW reported on Apple's program to replace certain first-generation iPod nanos with refurbished models. The replacement program was designed to resolve issues with iPod nanos manufactured between September of 2005 and January of 2006 that could cause overheating and pose a safety risk. Now some nano owners are reporting on a MacRumors forum that Apple is replacing their 2 GB first-generation iPod nanos with 8 GB sixth-generation models. News of the first shipment of these newer units came from MacRumors reader CoolCatGee, who posted an image of an email that had been sent by Apple announcing the shipping of the device. The reader checked the serial number of the new device and found that it was a 6th generation iPod nano. So why is Apple sending out newer devices to replace old equipment? It appears that there was unprecedented response to the "recall," and there may have been only a small number of refurbished units to send out. Many of the forum respondents also noted that the replacement is taking 5 to 6 weeks, meaning that Apple might be providing the newer units as part of its usual policy of over-delivering on promises. MacRumors is now backing up its forum posters with a confirmed report that Apple is indeed shipping sixth-generation iPod nanos. The devices come with an expired warranty, and forum fans are unsure if they're refurbished 6G iPod nanos or completely new devices. [via iPodnn]
First-generation iPod nano replacements begin to arrive
As detailed late last week, Apple announced a replacement program for first-generation iPod nanos created between September 2005 and January 2006. These particular models may overheat and pose a safety risk. Registered users of these iPod nanos were sent an email from Apple directing them to the replacement program. Though the replacement program indicates that it may take up to six weeks to receive the replacement iPod nano, MacRumors is reporting that some applicants have already started to receive their replacement iPods. And if you assumed that applicants to the replacement program would receive current generation iPod nanos in exchange for their faulty first-generation ones (especially since first-generation iPod nanos went out of production nearly five years ago), you wouldn't be the only one. However, the replacement nanos appear to be first-generation refurbished models.
Apple launches 1st generation iPod nano replacement program
Apple has sent out emails to registered owners of 1st generation iPod nanos stating that certain iPod nanos created between September 2005 and January 2006 might overheat and pose a safety risk. This is because of a manufacturing defect from a single supplier, and the likelihood of problems increases as the model ages. Apple then directs the owner to a replacement program. There have been some cases of the iPod nano's battery overheating in the past, and while a search on Apple's support site turns up a document, the link is currently not active. The issue turned up previously in 2009, and the Japanese government said in 2008 that three fires were caused in Japan from faulty 1st-generation nano batteries, and that Apple had two other reported cases where people were burned by their iPod nanos. For those wondering if the emails they received are legitimate, a link to the replacement program can be found directly from Apple's support site for earlier models of the iPod nano and Apple's exchange and repair extension program. The full email text can be read below. Show full PR text Dear iPod nano owner, Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006. This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages. Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge. Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod. Replacement Process You may order a replacement unit via the web. Click here to begin. Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen). If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit. Additional Information Identifying an iPod nano (1st gen): • It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation. Your replacement iPod product is warranted to be free from defects for 90 days from the date of service. Thank you for participating in this program. Sincerely, Apple
Apple is replacing first gen iPod nanos due to faulty batteries
After offering to swap out a few faulty first gen iPod nanos in Korea back in 2009, it appears Apple has finally seen fit to get them out of owner's pockets here in the US (update: worldwide) too. An email just sent to registered owners (included after the break) and notice posted on its replacement program site inform users the affected units were sold between September 2005 and December 2006. If you have one (seriously, yours still works?), stop using it right now and fill out the form at the link below to order a free replacement unit. The main inconvenience -- other than finding out you've been walking around with the possibility of a "rare case" of overheating taking place in your skinny jeans -- is an anticipated six-week lag between Apple receiving the old unit and shipping you out a replacement. The reason given for waiting so long to replace them is that when it comes to this issue "the likelihood increases as the battery ages"; that, and it's finally too late for you to run out and get a Zune. No word yet on which models will be sent out as replacements, but if yours is personalized, then sorry -- no inscriptions available. [Thanks, Paul & Jordan]
Apple reaches settlement in MagSafe class action suit, dodges fireball
Apple's MagSafe has been veritable boon to the clumsy, saving MacBooks from accidental drops since 2006. The magnetic solution, however, hasn't been exactly great when keeping those same notebooks spark free. Those who weren't able to convince a Genius to part ways with a replacement gratis should know that Cupertino has just settled a class-action relating to the original's propensity to fray. Provided they fill out the necessary paperwork, those who paid for replacements out of pocket will be reimbursed $79 within the first year of the computer's purchase, decreasing to $50 and $35 respectively in the years that follow. Claims can be submitted up to three years after the original purchase, or until March 21, 2012 -- whichever occurs first. And to those of you rocking the pre-2008 "L" shaped redesign, might we recommend some flame retardant socks?
Apple launches MagSafe adapter replacement program
Apple's MagSafe adapter solved the number one source of catastrophic laptop damage; pets, children, and oblivious adults often tripped over the old-style power adapters and brought the entire device crashing to the floor. But the MagSafe adapter came with problems of its own. Fraying cables were a fairly common occurrence among the first-gen adapters, and the problem became widespread enough that Apple started replacing frayed MagSafe adapters free of charge in 2008. Three years later, most of the MacBooks and MacBook Pros with those old-style adapters are now out of warranty; Apple redesigned the MagSafe connector last year, presumably to address some of the physical strain that may have been causing the cable to fray. Those of you who still have the old-style MagSafe adapters are in luck, because whether or not your Mac is under warranty, your MagSafe adapter is eligible for replacement under Apple's Adapter Replacement Program. This program has come about as the result of a lawsuit settlement over the frayed cables. In addition to providing free replacements for MagSafe adapters, Apple is also offering refunds to customers who paid for a replacement from their own funds. The amount of the refund depends on how much time elapsed after your Mac's purchase before you bought the replacement. US$79 within the first year of the Mac's purchase US$50 during the second year following the Mac's purchase US$35 during the third year following the Mac's purchase The type of damage covered is very specific and is known as "strain relief." Apple will still deny coverage if your MagSafe adapter shows signs of accidental damage. What isn't yet clear is whether Apple will be replacing the old MagSafe adapters with the same model or one with the newer connector. Based on TUAW's experience at the Genius Bar, probably the redesigned connectors.
Henry Tirri appointed CTO of Nokia, permanently replacing Rich Green
Not much of a surprise here, but today it finally becomes official: Henry Tirri has been appointed CTO of Nokia, nearly four months after assuming the position on a temporary basis. Tirri, who joined the company in 2004 and previously served as head of its research center, will permanently replace former CTO Rich Green, who took an indefinite leave of absence from Espoo back in June, citing "personal reasons." At the time, some local media outlets reported that Green's absence would be permanent, due to disagreements over CEO Stephen Elop's smartphone OS strategy. Reportedly a one-time Meego advocate, Green will now return to the US to "pursue new opportunities" and, as of today, is no longer a member of the Nokia Leadership Team. Tirri, meanwhile, will be responsible for designing "Nokia's technology agenda both now and in the future, and driving core innovation to enable business development opportunities." We'll have to wait and see where that path leads, but you can find more details about the appointment in the full press release, after the break.
Verizon swaps misbehaving Fascinates with phones that'll make you flip
If you're among the unfortunate handful of Verizon users whose Samsung Fascinate consistently fails to receive inbound calls after the latest update, we've got good news: Big Red is replacing these unruly handsets free of charge (and without contract extension). Now keep in mind, an in-store Verizon representative must confirm that your phone cannot properly receive calls, because telephone support agents obviously can't verify this one. Once you jump through a few hoops, however, the company will toss you a Certified Like-New Replacement of a Droid Charge, Droid Incredible 2, or Droid X2 as compensation for your plight. Sure it's used, but so is your Fascinate, so chin up -- this time, there's reason to be glad your smartphone doesn't work. [Thanks, Geremy]
Apple initiates replacement program for 'small number' of iMacs with 1TB Seagate HDDs
Did you pick up a new iMac between May and July 2011 sporting a 1TB Seagate HDD? You should probably know that the platter might be of the prone to failing variety. No worries though, Apple's announced it'll replace potentially faulty drives at no cost to keep ya smiling, and your fixed disk a-spinnin'. Owners of registered rigs at risk are being notified via email, but if you skipped that form you can check the serial number on Camp Cupertino's website (linked below). After confirming that the machine's eligible, you'll be able to drop it off at an Apple Store or authorized service center for the swap. It's also suggested that you back up the drive prior to bringing it down; at the very least, it's an excuse to make use of that Thunderbolt port, right?
Corsair recalls its 120GB Force 3 SSD due to 'stability issues'
Living amongst us right now, on our street, metro carriage, or section of highway, there are people who have recently bought a Corsair 120GB Force Series 3 with product code CSSD-F120GB3-BK. If you're one of them you need to know that this particular drive is subject to a recall due to "stability issues". Sweclockers has reported rumors that other SSDs might also be affected, but the manufacturers in question have swiftly denied it -- so it is only this very specific Corsair drive that is being recalled. Backup your data and hit the source link for further instructions. Don't get mad, get a replacement.
