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Recommended Reading: Technology hasn't improved the airline experience
How Technology Has Failed to Improve Your Airline Experience Farhad Manjoo, The New York Times It hasn't been a great week for United, but that massive incident served as a harsh reminder that the airline industry has a long list of customer service issues. The New York Times' Farhad Manjoo details how technology has improved ride sharing, vacation rentals and more while the process of booking a flight and air travel still leaves a lot to be desired.
