TerminationFee
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Carriers gang up on FreeConference
Mobile carriers blocking numbers -- or entire ranges of numbers, for that matter -- isn't entirely unheard of; 900 and 976 numbers are frequently locked down, for example. Blocking legitimate services running on standard toll numbers is another matter entirely, though, and that seems to be what's happening here. FreeConference, which offers, well... free teleconferencing services by dialing into standard long distance numbers (as its name suggests) has had several of its lines locked out by AT&T, Sprint, and Qwest starting this month. At issue is the reason behind the sudden could shoulder, a reason disputed by FreeConference and the carriers. While FreeConference claims that the carriers are simply forcing users into using their own (more expensive) conferencing services, a more plausible (and slightly less blatantly illegal) explanation is that carriers are getting billed through the nose for termination fees stemming from FreeConference's non-toll-free numbers. Either way, it's uncool, and we're thinking it might be a good enough reason for frequent users to ultimately end up switching carriers.[Thanks to everyone who sent this in]
Verizon Wireless finds soul, wants to prorate early termination fees
We tend to give our wireless carriers a pretty tough time around here, but not without just cause. Case in point: early exit fees. It's semi-understandable to charge the $150 to $200 contract termination fee when folks cancel near the beginning of their two-year contracts, however, that's a bit steep if you cancel say, 18 to 23 3/4 months in. Verizon Wireless, however, has gone on record with plans to prorate early termination fees starting this fall. If so, they would be the first major US carrier to lesson exit fees on departing customers the closer they got to the end of their contract. That's certainly a nod in the direction of consumer satisfaction and welcome news for us early adoptin' nomads with an innate fear of committal. Sure, regulators must still "review the details" but the FCC chairman, Kevin Martin, already seems stoked by the benefit to customers in what "could signal a new trend among wireless carriers." We'll just have to sit tight for now and hope these dominos begin a rapid, and timely tumble.
