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T-Mobile tackles lousy customer service with 'Team of Experts'
It's no secret that a lot of carrier tech support is lousy. It's not just that you have to wade through menus -- it's that you're often pushed between support agents who only have the foggiest idea of your service history and are encouraged to get you off the phone quickly. T-Mobile thinks it can do better. It's launching a "Team of Experts" initiative that's meant to get you in touch with people who can actually deal with your problems instead of passing the buck.
T-Mobile will pay you back if you don't use much data
T-Mobile is fond of using CES to shake things up, and that's certainly true this year. The carrier is making a few moves that will ideally simplify your experience and lower your real-world costs... or at least, tell you the truth. It's introducing a KickBack feature on January 22nd that will pay you if you're miserly with your data on a One plan -- use 2GB or less per month and you'll get $10 back. It's not as flexible as Google's Project Fi and its pay-for-what-you-use approach, but it could be a strong lure if you think unlimited data is overkill. That's a good thing, too, as unlimited is your only choice going forward.
