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WhatsApp builds a customer service app for businesses
WhatsApp's push to get more businesses to use its platform, so it can finally rake in cash from its 1.3 billion users, now includes a full-fledged business app. It's appropriately dubbed WhatsApp Business and is available on Android in select markets including the US, UK, Indonesia, Italy, and Mexico, ahead of a worldwide rollout.
WhatsApp tests feature that sends flight times through chat
WhatsApp wasn't kidding when said it wanted businesses to offer more than support via chat. The Facebook-owned service is testing tools that let companies send notifications of important events through chats. You may get updated flight times if an aircraft is delayed, for instance, or get a delivery notice when a package is nearly at your door. Alerts would come from verified accounts, so you'd know that it was the real deal and not a scammer hoping you'll tap a phishing link.
