Cingular tops in customer complaints

We've heard complaints about every major carrier in the country (no, we're not going to call up the president of Sprint and bitch on your behalf), but if you're looking to switch and want something a little more official to base your decision on than that you heard that your sister's boyfriend's dad's co-worker gets crappy reception near Taco Bell, Consumers Union (the people behind Consumer Reports) have just published a report based on FCC data that  ranks each of the major US wireless carrier in terms of customer complaints. The big winner/loser? Cingular (combined with AT&T Wireless), which with 299.8 complaints per million customers managed to have the worst record of the bunch. Either absorbing AT&T Wireless and its awful track record must have really hurt their standing or Cingular must be raising the bar on the number of complaints they'll tolerate, because Verizon Wireless had about one-fourth as many complaints per million customers.
 
[Via Mobile Gadget News]

[Bryan @ Dec 19th 2005 12:12AM]

OMG, someone forgot to capitalize 'ALLTELL'... RUN FOR COVER!

[douglas @ Dec 19th 2005 12:12AM]

i have ATT/Cingular and yeah... this seems about right. Actually, it seems a bit low on the billing complaints if you ask me.

[Dan @ Dec 19th 2005 12:12AM]

I don't know if these complaint figures really tell anything about the companies. None of them are very high to begin with. I mean, Cingular's 300 out of a million is very low, .0003%, and the difference between Cingular and the lowest complaint rate, around 45 per mil. is just .000255%.

[Brett @ Dec 19th 2005 12:12AM]

For what it's worth, I am guessing a lot of the Cingular/AT&T complaints have to do with the integration. I recently had trouble with my service due to some work that was done to the towers in my area. Otherwise, I've never had any service issues worth complaining about.

[Doubtful @ Dec 19th 2005 12:12AM]

But kudos to the graph designer for using three very distinct colors so my monitor damaged eyes don't have to squint to see the difference! :)

[Jacob @ Dec 19th 2005 12:12AM]

#3, These are FCC consumer complaints. Each FCC complaint is much more serious than someone just bitching to customer service. People rarely file FCC complaints, so these numbers are not nearly as close as they might appear.

[josh @ Dec 19th 2005 12:12AM]

I had att wireless for 6 years. I lived in NJ and went to school in RI during that time. I can honestly say that, not until this year, i could never hold more than a 10 minute conversation while driving on rt 95 between the 2 states. Coverage was awful. This is a major MAJOR road. Even in NJ the coverage was crap, and I lived 30minutes from NYC.

Secondly, I originally had the bill in my mom's name (thanks mom, you rocked with those bill payments!) but i needed to change it to my name since i assumed that neverending bill. Throughout a 2 year period, i would periodically call to have the bill changed to my name. Only requirement from ATT was that my mom call and verify the name change. Seemed simple enough. wrong. Every time i called they would say i need her to "allow" the name change (and she called them to "allow" the change multiple times for me). I gave up eventually never changing the name on the account (i'm a good son and pay anyway so her credit's all good).

Another thing they jerked me around on was auto payments. I gave them the account to auto deduct from and they said all was setup. 2 months later i get a bill for $100+ saying my service will be terminated. I call and get it straigtened out, eventually. Few months later, after sucessfull auto deductions, i get another $100+ bill, service termination pending, yada yada yada. I gave up and now have verizon. At least keeping my # was no hassle.

[Iceman @ Dec 19th 2005 12:12AM]

AT&T is a known loser when it comes to customer service and satisfaction. The reason AT&T merged with Cingular is, AT&T's customers were leaving in droves after the phone number portability regs were implemented.

[T @ Dec 19th 2005 12:12AM]

I've worked for three different Cell companies, including AT&T Wireless and now Cingular and ATT was the worst. Nowmerger is completing you see a lot of the AT&T Wireless people in top management places and some of the old attitudes are starting to peek through. Currently Cingular is the most aggressive at Customer support, but I'm waiting to see what happens.
In our area the have third party vendors that are very obnoxous and upper management just says, "They bring in the numbers!!"

[Paul @ Dec 19th 2005 12:12AM]

These numbers are pretty useless unless shown per capita...

[skid @ Dec 19th 2005 12:12AM]

Haha, I always knew ATT/Cingular sucked. Glad to see I wasn't the only one. Along with my boycott of Cingular products, I have also done the same with HP/Bombpaq - and have been much happier for last few years!

[Aaron @ Dec 19th 2005 12:12AM]

I wonder how much the fact that Cingular/AT&T are GSM networks has to do with anything. Although, T-Mobile is GSM as well...

[Robert Preseau @ Dec 19th 2005 12:12AM]

I wonder if everyone from Paris' address book counts as T-Mobile complaints or not?

[Paul @ Dec 19th 2005 12:12AM]

nevermind, they are per captia, my bad

[Jeff @ Dec 19th 2005 12:12AM]

I think this all really depends on where you live. I tried Verizon here in NYC (it honestly has a really good rep here, which is why I tried it) and *every* single call I made - on three different phones - went immediately to analog. The call quality was ok in analog but it also meant that I couldn't use any of the data services either.

Sprint is too overpriced, and their new plans are confusing. I had them for a while and dropped them when my basic family plan (two phones) with *no* options topped $80 a month with taxes included.

Cingular is $65 (includes tax) for the same level of service and I'm happy enough with the quality. I'm on the real Cingular network, from before they merged, so maybe AT&T really is pulling them down, and maybe the "old" Cingular is not that good elsewhere either. But I've got no real complaints with them.

[Greg Alford @ Dec 19th 2005 12:12AM]

I had a service dispute with Cingular that led to my switching to Verizon a few years ago. I was really happy with Verizon, but got a great deal on an AT&T phone after the merger. The phone is cool. Too bad the service isn't. Way too many dropped calls and dead zones. When my year is up, I am going to go running back to Verizon.

[TrueDis @ Dec 19th 2005 12:12AM]

Cellular One? They're #2 on this list and I didn't think they had existed as a carrier for a few years now...

[Ryan @ Dec 19th 2005 12:12AM]

Edward Tufte debunked this kinda of data analysis/presentation years ago. I'm not here to defend any of the carriers, but it's plain to see that the graph does not tell the whole story.

[jen @ Dec 19th 2005 12:12AM]

craaaaaaaaaaaaaaaaaap. currently have two phones - one verizon and one cingular that i'm switching to - cingular has the good phones but the service i'm not so sure about, verizon has the service but their phones suck hard. damn you cell phone companies!!!

[mark @ Dec 19th 2005 12:12AM]

murky waters here...

to add on to comment #6 - the demographic aspects of each carrier mean alot when considering the source of this data. what carrier's clientele is more likely to file the formal and valid FCC complaint?

again, CR seems to lick - oops! - > LIKE < Verizon Wireless as the better of all carriers, even to print it quite plainly at the end of the article.

it has always been my understanding that VZW Customer Service would give their customer the world after enough hoops had been jumped through. i'm sure that heads off many FCC complaints...

Cingular will always get the highest number of complaints, regardless of what they do/don't do. they seem to consider every customer the same as the next, not one better than another. which on a whole, isn't so bad, except that the base level of concern for the customer is set very low below the bar...

and what does "ALL" mean? what do those complaints comprise of?

[Frank @ Dec 19th 2005 12:12AM]

If this survey was rating daycare providers, I might put some stock into it but quantifying the overall "worth" of a provider on number of complaints is pointless.

As a true cellphone hoe, I've been with nearly every major (US) carrier. Yeah, sometimes they suck. Sometimes they're great. Right now, my friends and I are all on T-Mobile. I know for a fact that all of us get good reception in our respective apartments (in Chicago). We all hang out together and text each other and call each other. I have no complaints at the moment. My service throughout the city is nearly flawless. However, I recently overheard overheard my friend decrying T-Mobile as being terrible. After questioning her, she couldn't come up with one valid reason why she was unhappy with her service.

My mom has Verizon. I never have a problem getting through to her. I never have a problem hearing her when she's on her cell. She has her phone through a corporate account and pretty much doesn't have to worry about typical customer service issues. All this and she tells everyone they're the worst! I'm like Mom, what are you talking about? The only negative point she can ever articulate is how she can't figure out how to switch back to the first caller after answering the other line. Arghh...

The only true way to test a network is the same way we test everything else objectively: through controlled experiments. Get a phone from each carrier, stand at point X,Y, make a call at X o'clock, evaluate signal strength, etc.

[scotttreo @ Dec 19th 2005 12:12AM]

This lists the number of FCC complaints so it is valid. I' filed a complaint against ATT with the FCC which finally got them to actually resolve the billing issue. To file a complaint you just can't say 'I don't care for them' or 'somtimes I get static'.

Most of the time these are by people who can't get the carrier to resolve the issue or who continue to have major problems. These numbers represent the numbers of real users who have had enough and taken the extra time and effort to make a formal complaint.

[Mark @ Dec 19th 2005 12:12AM]

im guessing 75% of those complaint Cingular/AT&T had were because of AT&T. It sucked ass whenever i had it, but i've had cingular for the past 6 months and its badass, sprint was by far the worst service i've ever had.

[jands @ Dec 19th 2005 12:12AM]

Yep, Cingular tried to steal $75 of some text messages I was suppose to get for free. But I managed to get them back when I filed a complaint. Then I was suppose to get a rebate and never did.

[Reese @ Dec 19th 2005 12:12AM]

Post #3... 300/1,000,000 = .0003 or .03%. If you did your math right, its a much larger number. 3 out of 10,000 is pretty big for FCC complaints.

[RRF @ Dec 19th 2005 12:12AM]

All this talk about cell phones makes me dizzy. I fondly recall the simple yester-days of telegrams and rotary telephones.

[Rick Gillam @ Dec 19th 2005 12:12AM]

I've used Verizon (5yrs), Nextel(4yrs), and now Cingular for 3 years...no comparison. Cingular deals with my problems quicker and more courteously, I have less dropped calls, and the prices including $19.99 unlimited wireless EDGE internet is awesome. I don't know where these figures come from. They don't reflect my experience.

[Rick Gillam @ Dec 19th 2005 12:12AM]

I've used Verizon (5yrs), Nextel(4yrs), and now Cingular for 3 years...no comparison. Cingular deals with my problems quicker and more courteously, I have less dropped calls, and the prices including $19.99 unlimited wireless EDGE internet is awesome. I don't know where these figures come from. They don't reflect my experience.

[Albert Chakra @ Dec 19th 2005 12:12AM]

AT&T and Cingular are horrible. They have an orang system and Blue system, one AT&T and the other Cingular. They are 2 separate enitity although the're supposed to be 1 company.
If you want to merge an account from AT&T to Cingular, get ready to enter hell. I sepent a total of 12 hours talking to unproffesional people. And still can't do a simple migration.

[Gary @ Dec 19th 2005 12:12AM]

I had cingular for less than a week, the phone they gave me (for 99.00) fried sitting on my desk and they refused to replace it free of charge so i exercised my right to cancel with no fees within the 14 days( 7 days actually, the phone fried the 4th day) also the service was marginal where i needed the phone to work. Now the really great part, i got the phone in January and after 3 months i get a collections call saying i owe over 500 bucks, seems they recycled the number when i got it and i am being billed for a non payment from the person who had it before. NOW i cant get cingular to do anything and the collector will not stop harrassing me , so i guess a super sound in the phone will be my next move along with a BBB and FCC complaint. Any suggestions are welcomed to [e-mail] and put cingular help in the RE box
thanks
Gary

[Gary @ Dec 19th 2005 12:12AM]

I got a phone from Cingular in January and in 4 days the phone overheated and fried itself on my desk. I returned it to the place I got it and they refused to take it back, I called customer support and they again refused. While I had them on the line I told them to cancel my account and I would return the phones. This was done as when I tried 10 min later the phone had no service. I returned the phones and thought all was well. Now I have a collection agency harassing me after 9pm saying I owe over 500 dollars on the account and my last payment was before Decembers billing cycle. This is all the info I have been able to get from them. NOW they say it is too late to dispute a bill I have repeatedly told them I didn't owe I can only assume they are trying to collect from me non payment from the previous owner of that phone number..

[Sally @ Dec 19th 2005 12:12AM]

Some responsibility has to be put on the people to know the tech w/ gsm and handling the phones. I have Cingular/AT&T and yeah few problems, called cust service, they fixed the error. Price plans are great and one coverage for nation is important where I travel. Public has to take control and remember it is a cell phone, if you want solid service go back to the wire land phones, Cell service is not a guarantee connection.

[Laurie @ Dec 19th 2005 12:12AM]

We had ATT for a year and were really pretty happy with the service. Right when ATT/Cingular merged we started having problems. We had a bill for $ 500.00 Bogus charges are added every month. They can't explain what the charges are for or how they got there. Check your bill - if you don't call and dispute they are $ 30 - 40 richer every month for services not used. I just got off the phone to make a payment and they were requiring me to pay the next bill or my service will be suspended. I have not even received my next bill yet. They gave me a 7 day extension before they cut off my service - How nice of them!! Maybe before the seven days are up I will receive my bill!! Quite possibly the absolute most unprofessional and worst customer service of any company I have ever dealt with. We cannot wait until our contract is up so we can switch carriers!! DONT
sign up with Cingular Wireless unless you want bad customer service, dropped calls, and bogus charges.

[Petita Brown @ Dec 19th 2005 12:12AM]

This petition is meant to request that the United States Congress intervene on behalf of Cingular customers who are being billed erroneously. Not many people actually take the time to review their statements showing their call details on a regular basis. In my review of my statement I noticed that I was being charged over $20 to $30 per month minimum for calls to my voicemail from my cellular phone that I was not making. Cingular will not research these charges in depth. It was determined that if even just 1 million of Cingular�s reported 50 million customers are being over charged by $20 then $20,000,000 per month are being stolen from customers without them even being aware of it. Cingular customers should take the time to review their statements regularly and stop or reduce using their cell phones to check their voicemail. I am confident that I am not the only person that is being charged for voicemail calls that were not made. Cingular is also over charging customers in regular billing rates monthly. These charges for some customers are causing over draft fees and over limit fees. Cingular should be held accountable to repay all of those charges for their accounting errors. I contacted an attorney and advised Cingular I intended to file legal suit against them for a minimum of $100,000 if they did not refund the fees my account incurred due to their accounting errors. Cingular contacted me within 24 hours to refund my fees after I informed them of my intentions. I am seeking individuals who are willing to help me get the United States Congress and Courts to require accurate billing from Cingular Wireless. In order to assist I am asking that each person review their statements regularly and sign this petition as well as contact the Federal Communications Commission (FCC) and file a complaint with them. The FCC has had many complaints and settled a recent lawsuit with Cingular over their practices. Please do not allow the money you work for to continue to be stolen from you! You may also send people to this link.

http://www.ipetitions.com/campaigns/overcharges/

Thank You,

[A Toni @ Dec 19th 2005 12:12AM]

I recently contacted Cingular to request they replace a phone that was only 6 months old and Defective. The Key Lock feature would Jam and lock me out of using the phone. Finally, the key actually fell off. Cingular told me it was Damaged and not defective, and refused to replace it. I had just renewed another 2 year contract (after being with this company for about 5 years), but I chose to pay the $175 penalty to cancel my contract. All I can say is this company's Customer Service and Products are CRAP.

[Jan Meise @ Dec 19th 2005 12:12AM]

Same experience here. Cingular/ AT&T has terrible customer service;(details on the link above)

[Maureen Kennedy @ Dec 19th 2005 12:12AM]

$700 bill. My son bought a cingular plan and told them he was moving to Canada. They sold him a nationwide plan instead of a North America plan. We went to Canada and there was no indication we were roaming. Also the website only gives charges for the previous statement so you cannot see what your current charges are, therefore we could not check how much we were being charged for our current calls. Then his phone stopped working so he could not contact cingular (there is no cingular store in Vancouver). Everytime someone called to reach him even though the phone didn't work, it cost a dollar. For the few days he could use it and didn't know he was roaming, he was charged 80 cents a minute. We were shocked to get a $700 bill. Cingular customer service has a thick candy shell of robots that spews the party line and won't let you through to a supervisor. They say they don't indicate on their phone that you are roaming and don't care. They couldn't care less about their pitfalls and rip offs.

[Maureen Kennedy @ Dec 19th 2005 12:12AM]

$700 bill. My son bought a cingular plan and told them he was moving to Canada. They sold him a nationwide plan instead of a North America plan. We went to Canada and there was no indication we were roaming. Also the website only gives charges for the previous statement so you cannot see what your current charges are, therefore we could not check how much we were being charged for our current calls. Then his phone stopped working so he could not contact cingular (there is no cingular store in Vancouver). Everytime someone called to reach him even though the phone didn't work, it cost a dollar. For the few days he could use it and didn't know he was roaming, he was charged 80 cents a minute. We were shocked to get a $700 bill. Cingular customer service has a thick candy shell of robots that spews the party line and won't let you through to a supervisor. They say they don't indicate on their phone that you are roaming and don't care. They couldn't care less about their pitfalls and rip offs.

[Lisa Sunde @ Dec 19th 2005 12:12AM]

I have been with AT&T since 1999. They have been AWESOME until this merger. I have had nothing but problems every month. In FEB I was going to add my parents to my line of service & WOW!! did the troubles get worse! They told me I needed to go through a whole buch of crappy steps to transfer my folks(they are also AT&T) because they wanted to keep their # on the one phone they had. So, we sent everything back & charged us for the phones which were supposed to be free! (My mom also had said at the time send them back, we are going to have nothing but problems......and boy, did she hit the $ on that!) They tried to bill me for $120, then it was $550 something. After hours on the phone, they finally got it right. Now, I got a bill from a collection agency stating I owe $154 something. These reps need to pull their heads outta their asses! 1 lady told me I never paid for the service & that was from FEB.(Less than a week of service costs $154? I don't think so!!!) I emailed & they stated I owed nothing. Today, my phone is off. The 1 lady said my service has been cancelled since March? There is alot more to my story. I finally today cancelled the service & now am stuck with $175 early cancell fee? It seems worth it!! No more hassles? I will be contacting the Attorney General & the BBB about this! They breeched my contract months ago when they took away all my benefits that I had with AT&T. So, why should I have to pay? Also, see that they have been overbilling me too!! I also plan to call the news stations & see if this is worth a story. I am sick of these big corporations shitting on the little people! I hope people who are reading these will take action & not just complain! We need to do something about this!

[steve @ Dec 19th 2005 12:12AM]

I used to be AT&T but after Cingular bought them, Cingular seems to use Hitler type customer service. Cingular must also be hurting for cash, they go right to collection agencies if you are late more than a day or two. I received a bill twice what AT&T was when Cingular took over. I just gladly paid the $150 fee for early termination to be rid of them, early termination fee after using AT &T for 4 years?? We live in a free society??

[James Van Lauwe @ Dec 19th 2005 12:12AM]

I migrated to Cingular in 3/05 after 3 good years with ATT. I spent 58 hours on the phone over the next 2 monthts trying to get problems solved. Finally I got through to the "presidents" office in Atlanta. I got help but they even disclosed the problems they have with the people on their system. Every bill brings a new adventure in mistakes and more of my time. They will not let you out of your contract, even when they have made your life miserable.

[Nate MC @ Dec 19th 2005 12:12AM]

I think it's because the Verizon customers have no idea how to complain about their service.

Verizon techs always tell me the static comes free of charge!

[Dad @ Dec 19th 2005 12:12AM]

I literally just got off of the phone with T-Mobile customer service. Well, if you want to call it customer service. I spoke with Rachel who was so apathetic it was almost like speaking to a wall. Actually, I think I was speaking with a wall. To make a long story short, I had switched from T-Mobile to another Cellular company, simply because we could never successfully hold a conversation on our cell phones, ANYWHERE, at ANYTIME. Now, seriously, I'm not kidding. For several months we dealt with this, until finally I just couldn't swallow paying for a service I wasn't getting. These people are crooks from the word go. I have been with several wireless services, and I don't care about great customer service, just give me great cell service, don't overcharge me on my bill (like Sprint does), and I'll never HAVE to call in to speak with customer service. T-Mobile are the biggest crooks in the cell phone industry. Bar none! I can not advise readers that are previewing this article, to please avoid T-Mobile for your own good. Really, they will take your money and when you can't make a call, literally start spitting the contract you agreed too back in your face. These people hire the lowest forms of life known to man. Moronic low life's that will work for these idiots for whatever pennies they throw at them. Is that an insult? No, that's FACT! The first impression is they literally give away the store. Beware! Why would you give away the store if you don't have too. They will be the nicest people to you on the initial sign on, but God help you if you have bad service (which you will). Suggestion, get the name and id# of the person you speak with. Not that this will help any, because they don't care. As much as they give away the store, they simply just don't care. Someone has got to start regulating these companies. When we switched we were charged $200 per account. So we have to pay $400 just to switch companies. Is it me, or is there something wrong with this? Sooner or later it's going to creep up to $500 per account for early withdrawal. Then what? STAY AWAY FROM T-MOBILE!!!!!! They will take your money and laugh in your face like Rachel did to me! And she enjoyed it! Sickening! That woman needs to be fired! I would post her ID# here, but unlike T-Mobile, I have a heart.

[Bolareni @ Dec 19th 2005 12:12AM]

I just had an agonizing experience with TMobile "customer service" today, as the climax of a 9-month long ordeal.

I had an unlocked Treo600 first, then had to ask TMobile for a replacement. They sent me a locked one. Then I started seeing $3, $5, $10 charges for downloads every month. No, I've never downloaded anyt of those and there's no way others would've done it on my phone. So I called, and I called. In May, some nice guy agreed to file for an investigation and give me a refund.

Great. It stopped for the next month.

Then it started again.

Today's phone conv with TMobile "customer service" people was SO BAD I don't even want to describe it here. Suffice it to say that it was shocking, the worst I've had with any customer service.

I have reason to believe the downloads are initiated by TMobile. With this and today's insult by their people, needless to say, TMobile just scored one more on that graph.

People, take a look around the world. EVERY ASPECT about cellphone in this country sucks, big time.

Do we ever really have a choice?

This is sad and outrageous.

[zak @ Dec 19th 2005 12:12AM]

My cingular prepaid service was cut off.

I was suprised since, I have over $150.00 in credit on two lines.

So, I called customer service.

They told me that my " roll over " at the end of the month had expired, and to input more money.

I told them that I did not want to renew since I had more credit on my account than I needed. ( I don't use the phone alot ).

They said, that I would not be able to retrieve my remaining credit.

I asked for a refund. They refused.

I asked to return my phones and a refund, they refused.

So, technaically they withdrew money from my account on the
scale of $150. and refused to refund me or reopen my service.

Thank you Cingular.

You really are crooks. For me, the $150 are stolen money.

My dad, once told me. " A satisfied customer will bring ten customer referals to your business. A dissatisfied customer will take away 20 customers.

I plan on telling everyone I meet, of what Cingular is up to.

Zak

[zak @ Dec 19th 2005 12:12AM]

My cingular prepaid service was cut off.

I was suprised since, I have over $150.00 in credit on two lines.

So, I called customer service.

They told me that my " roll over " at the end of the month had expired, and to input more money.

I told them that I did not want to renew since I had more credit on my account than I needed. ( I don't use the phone alot ).

They said, that I would not be able to retrieve my remaining credit.

I asked for a refund. They refused.

I asked to return my phones and a refund, they refused.

So, technaically they withdrew money from my account on the
scale of $150. and refused to refund me or reopen my service.

Thank you Cingular.

You really are crooks. For me, the $150 are stolen money.

My dad, once told me. " A satisfied customer will bring ten customer referals to your business. A dissatisfied customer will take away 20 customers.

I plan on telling everyone I meet, of what Cingular is up to.

Zak

[zak @ Dec 19th 2005 12:12AM]

My cingular prepaid service was cut off.

I was suprised since, I have over $150.00 in credit on two lines.

So, I called customer service.

They told me that my " roll over " at the end of the month had expired, and to input more money.

I told them that I did not want to renew since I had more credit on my account than I needed. ( I don't use the phone alot ).

They said, that I would not be able to retrieve my remaining credit.

I asked for a refund. They refused.

I asked to return my phones and a refund, they refused.

So, technaically they withdrew money from my account on the
scale of $150. and refused to refund me or reopen my service.

Thank you Cingular.

You really are crooks. For me, the $150 are stolen money.

My dad, once told me. " A satisfied customer will bring ten customer referals to your business. A dissatisfied customer will take away 20 customers.

I plan on telling everyone I meet, of what Cingular is up to.

Zak

[oracleson @ Dec 19th 2005 12:12AM]

Had t-mobile for 5 years before swapping for a razr @ cingular. Regretted it ever since. Bad billing, wrong for the 2nd time in 3 months.
The reason, the lady who oversees the customer service operations is actually the mistress to the CEO of the company.

[Jose @ Dec 19th 2005 12:12AM]

Cingular is by far the WORST cell company ever! I had a 1 year contract with them. Night and weekends for free. Without my knowledge, they changed the terms of the contract and removed the night and weekend minutes. I was on the old ATT network. After terminating my service on August 5, 2005, got a bill for the entire month of August.
I have repeatedly ask for my money back with to no avail.

[Gregory @ Dec 19th 2005 12:12AM]

Dude Compaq makes the best computers ever..........well before Hp bought them