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Microsoft strikes deal with 24/7, promises to 'redefine' customer service

A partnership between Microsoft and customer service company 24/7 may not exactly sound like the most exciting proposition on the face of things, but the two are making some fairly lofty promises, and Microsoft seems to be making a serious investment in the initiative. As ZDNet's Mary Jo Foley reports, part of the deal will see Microsoft send at least some of the 400 employees it brought on in its 2007 acquisition of TellMe Networks to 24/7, and it will also license some of its speech-related IP to the company (in addition to taking an equity stake in it). The goal there being to combine natural user interfaces with a cloud-based customer service platform, which Microsoft promises will "redefine what customer service looks like." To that end, it gives the example of a credit card company getting in touch with you to report suspicious behavior; rather than a phone call, you could get a notification with all the pertinent details sent directly to your phone, which could anticipate a number of potential actions and let you respond by voice (or touch, presumably). Unfortunately, while the two are talking plenty about the future of customer service, there's not a lot of word as to when that might arrive.
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Pentax refreshes its rugged camera lineup with the Optio WG-2 series

Pentax refreshes its rugged camera lineup with the Optio WG-2 series
Exactly twelve months after the unveiling of the Optio WG-1 family, Pentax is now introducing the successors to its colorful and ruggedized shooters. And while its macho design hasn't changed much, the newcomers usher in a host of predictable spec bumps. The new all-terrain shooters are sporting a 16-megapixel, back-illuminated CMOS sensor, 1080p (30fps) movie mode, micro-HDMI for when you feel like sharing your adventures and a 3-inch, 460,000 -dot LCD to help you frame your shots. Of course, this wouldn't fall under the rugged category if it couldn't handle anything you threw at it, which is why any WG-2 is waterproof up to 40 feet, shock-resistant and dustproof. If you're thinking about taking one of these on the trails with you, be ready to unleash around $350 for the unguided model or about $50 more for a GPS-enabled number. Neither will be available until March, so you'll have to wait a while, but in the meantime we've got the full PR below along with some press shots.
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Canon unveils two AirPrint printers, thinks you should print more stuff from your iPad

Want to print stuff from your iPad, but hate drivers and cords and stuff? Good news, Canon's offering up the Pixma MX512 and MX432, two all-in-one inkjets that offer up Apple AirPrint support, letting users wirelessly prints photos, docs and the like from their iPad, iPhone and iPod touches running iOS 4.2 or later. Canon also used the announcement to reaffirm its commitment to the technology, ensuring as before that it "will be available with the majority of Canon PIXMA Wireless All-In-One inkjet printers launched from this point forward." A brief, fully printable press release can be found after the break.
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Chrome Beta for Android hands-on (video)

Chrome beta for android
So, Google is finally making the move we've been expecting for some time now and bringing Chrome to Android. Now, you'll need a device running Ice Cream Sandwich to get the new mobile browser up and running but, thankfully, we happened to have a Galaxy Nexus on hand. As you might expect, mobile Chrome (much like its desktop sibling) is fast -- a little buggy perhaps, but fast. It isn't, however, the fastest browser for the platform. Chrome Beta holds its own, but the standard Android browser, the stable version of Firefox and Dolphin HD all edged it out in SunSpider. Numbers don't tell the whole story though, so head on past the break for more.
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Reminder: Vote for the 2011 Engadget Awards!

We've sorted through the nominations and now we're relying on you to determine the real tech winners from 2011. So, if your smartphone of choice didn't get all the love you hoped it would, hop on over to the voting page and cast your vote. Keep in mind you have until 11:59PM ET on Monday February 20th to let your voice be heard. Check back for the leading vote getters along with our Editors' Choice gadgets before the end of the month.

Hit the voting page here to submit your ballot.

Sony Tablet P's product manager shows off prototypes, tells the clamshell story

Still baffled by the Tablet P's existence? Well, Sony's here to help! Earlier today, our brethren over at Engadget Chinese met up with Takeshi Goto, the head honcho of VAIO and mobile product producing, to learn how the Android clamshell went from several mockups (one of which was made out of a $4 wallet) right after the PDA era to the final product today. Between those two pivotal points on the timeline, Sony explored screen sizes between five to seven inches before settling on 5.5 due to hardware limitation; though the entire device ended up being about the same size as the 7-inch mockup. Later on, the manufacturer hooked up a couple of VAIO UXs to power a Nintendo DS-like dual-screen prototype -- that was when Windows and x86 were under consideration, before Sony eventually went with Android on ARM. Intrigued? Hit the link below to take a look at the aforementioned goodies.

Microsoft and British agency create child-friendly version of IE9

As the entry age for web access heads ever southwards, preventing young minds from the perils of the internet is a growing concern for parents. For this reason, Microsoft teamed up with the UK-based CEOP (Child Exploitation and Online Protection Center) to create a special kid-friendly version of its IE9 browser. Access to key CEOP pages are baked right in, and there are dedicated tabs for the thinkuknow.co.uk information site and, of course, Bing. Additional security comes via a Jump List that lets parents and care-givers set the age group of their child and prevents them from seeing unsuitable content. It's only available on Windows 7, and you'll need to prevent your curious children from using any other browser, but at least it's extra peace of mind at no extra cost.

Raspberry Pi's Linux computer nears completion, should ship by end of February

Raspberry Pi's commercial future became a little clearer yesterday, with an announcement that the first batch of its Model B Linux computers will be finished by February 20th. The $35 board ...

Sony Xperia Sola appears at US Patent Office, forgets to mention its codename

So far, the extent of Sony's 2012 smartphone portfolio for the US extends only to the AT&T-bound Xperia Ion, with no word just yet whether the see-through banded Xperia S will arrive on ...

Microsoft Star Wars Xbox 360 bundle coming to a galaxy close to here, April 3rd

Come spring you'll finally be able to get your grubby paws on that droid-based console you've been looking for. Microsoft's Major Nelson let slip in a series of tweets that the Star Wars Xbox 360 Kinect bundle will land on April 3rd. The set, which was first unveiled, fittingly, at Comic Con, is dressed up like R2-D2 and ships with a C-3P0-themed controller, a white Kinect sensor and the games Star Wars Kinect and Kinect Adventures. The 320GB system will run you $449, so start saving up those Galactic Credits now.

Sandy Bridge E squashed into $3,000 Clevo P270WM gaming suitcase

If you thought Intel's super-charged Core i7 CPUs were only for desktops, then AVADirect reckons it can change your mind. The company's Clevo P270WM notebook comes strapped to the back of either a six-core i7-3930K or an over-sized i7-3960X, while still leaving plenty of room for dual GeForce GTX 580M graphics, a Bigfoot Killer WiFi adapter, three hard drives and four memory slots offering up to 32GB of RAM. Topping it all off is a 3D-capable 17.3-inch Full HD LED glossy display and backlit keyboard. The base configuration with the 3930K processor, single graphics card and 750GB HDD will set you back over $3,000, and if you have to ask how much the NVIDIA Quadro graphics option costs then you're probably better off with something like this.

Google Chrome browser arrives on Android (video)

Google Chrome browser arrives on Android
The latest step in bringing Google-based unification has arrived. The Chrome browser is here on Android. This beta version is currently only available for that elite crowd of ICS phones and tablets and like its desktop progenitor, the synced settings and bookmarks are all in tow. Expect to see a new, more natural mobile view of the tab system. It'll also remember what you were last looking at on your desktop Chrome browser, and sync it across to your mobile device -- it's like Kindle or iBook's bookmarking system, but for the web. Your autocorrect content from the desktop is similarly synced. Expect to see the reappearance of link previews, something you may recall from the results of any Google searches, offering a brief thumbnail of a link's destination. We're giving it a good play-around right now, but while we get our first impression up, check the quick intro video after the break.

Update: Here's our hands-on. With video, naturally. Another more in-depth video from Google can also be found after the break.
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Elevate aims high, agrees to become Sprint's newest MVNO

Another MVNO is going live on Sprint's network, and this time Elevate is the one signing the dotted line. The company, known primarily for providing digital services such as VoIP, wireline ...

Nikon D800 short lets you experience miracle of birth, motorcycles

Few experiences in life can match the miracle of birth, but sweet bikes and D-SLRs are probably right up there, right? Now you can experience all three in a six minute film. There are no ...

Panasonic prices, dates some of its 2012 HDTVs (VT, GT, ET) and accessories in Japan

If Panasonic's CES 2012 lineup of plasma and LCD HDTVs interested you, it's time to dig into more details it's just released about their Japanese cousins. Those "Infinite Black Ultra Panel" plasmas will arrive April 20th as the VT5 series and AV Watch reports the 60-inch will be priced at about 500,000 yen ($6517), while the 50-inch is 360,000 yen ($4694). There's also details on the new GT5 plasmas, in 60-, 55-, 50- and 42-inch sizes, as well as the DT5 and ET5 LCDs. All of those are 3D capable and will start rolling out March 9th (April 20th for some of the larger sizes), although the ET series is its first that works with passive 3D glasses. The new 3D glasses -- passive (2,000 yen, $26) and active with Bluetooth link (13,000 yen, $169) will also arrive in March along new Blu-ray players and recorders plus a refreshed Skype camera that's slimmer and half the weight of last year's model. Hit the links below and let Google Translate bring in the details, we should probably hear more about US prices, specs and ship dates in a few weeks.

Hasbro reinvents Lazer Tag for the smartphone generation, lets you live out your Doom-fueled fantasies

Hasbro NERF Lazer Tag
Xappr and appBlaster are fine weaponizers for your smartphone, provided you don't care to share your violent tendencies with your friends. Thankfully, Hasbro is bridging the gap between new-school AR shooter and that teenage classic -- laser tag. The NERF Lazer Tag system is getting an update for 2012 that lets you pair your blaster with an iPhone or iPod touch. The top of the plastic guns now sport a slot for your iDevice which, when loaded with the Lazer Tag app, provides you with an augmented HUD view. While you can play against purely virtual opponents, the real fun is in using to track your battles with fleshy foes. The app will display your gear and power level, and update your progress on a global Lazer Tag leaderboard. As you play, new attacks and gear will be unlocked for you to enhance your gaming experience. The app will even actually show your blasts' trajectory, letting you see exactly where you shot your former friend. The 2012 edition of Lazer Tag will hit shelves on August 1st with individual blasters costing $40 and sets of two $70. Check out the PR and a screen shot of the app after the break.
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Nokia 801 adds one part Belle, one part polycarbonate body for 100 percent possibility

See that up there? That slick-looking, Belle-operating beaut is most definitely not Nokia's rumored 801 handset. No, what you're looking at above is simply a mock-up based on recent rumors ...

Olympus OM-D E-M5 leaks continue, 'super fast' AF and 3D tracking system on the way?

Olympus E-M5 leaks continue, 'super fast' autofocus and 3D tracking system on the way?

A certain purported Olympus Micro Four Thirds shooter has been anything but shy prior to its official unveiling (whenever that happens). Now, 43 Rumors is keeping the intel flowing with tidbits it received from a "super European source." The fresh bits suggest the E-M5 could sport a "super fast" autofocus and 3D tracking system, an external "weather-sealed" GN10 flash and additional filters. And, if rumors are to be believed, you'll be able to see the effects of the image stabilization through the electronic viewfinder. Though your skep-alarm should be on high alert, we can't keep you from believing, so hit up that source link to find the rest of the alleged details.

Samsung Galaxy Tab 7.7 review (global edition)

Within an 11-day period last fall, Engadget published reviews of two different Samsung Galaxy tablets. At the time, we felt the company was turning into a caricature of itself, with slates in every conceivable size, including 10.1, 8.9 and 7 inches. Mostly, though, if we sounded exasperated with Sammy's "see what sticks" strategy, it was because the outfit unveiled not one, but two 7-inchers over the course of a month. One of these, the 7.0 Plus, went on sale in the US back in November, with mid-range specs and a mid-range price to match its in-between size. But that tablet always felt like a consolation prize next to our second contender, the Galaxy Tab 7.7, which brings a brushed metal back, 10-hour battery and Super AMOLED Plus, 1280 x 800 display. Even on paper, it always seemed promising. Special.

Maddeningly, though, those of us here in the states still can't buy one through the likes of Best Buy and Amazon, and though Verizon Wireless plans to sell an LTE-enabled version, we know scant few details about when it will arrive, how much it will cost or whether there will be an off-contract option. Luckily for us, our friends over at Negri Electronics hooked us up with an international model, one with 16GB of internal storage and WiFi, HSPA+ and EDGE / GPRS radios -- a doozy of a tablet that would cost you $668.50 if you were to import it to the US. (You can buy it domestically if you live in select markets like the UK.) So is the product novel enough to warrant that novelty price? Find the answer to that question and more after the break.
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Motorola Droid 4 sliding onto Verizon shelves February 10th for $200

Motorola Droid 4 sliding onto Verizon shelves February 10th for $200
We've been speculating that Verizon's latest Droid would be arriving on February 10th, but we lacked any official word from the carrier to back it up. Not to worry anymore, as Big Red has finally made the phone's release official for the predicted date. The Droid 4, an LTE device with a full slide-out QWERTY that was announced at CES, will go for $200 with a two-year commitment. Take a gander at the full press release below for all the details.
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Acer files suit against former CEO Gianfranco Lanci over non-compete breach

Gianfranco Lanci may be gone from Acer, but the PC maker's former chief is not forgotten -- not financially, at least. The company is suing the exec over non-compete violations, after he jumped ship around this time last year. The exec recently landed a gig at Lenovo as head of its Europe, Middle East and Africa division, after doing some time as a consultant for the company. Acer filed the suit in Lanci's native Italy, alleging that he "has clearly breached the terms" of the 12-month non-compete. No word yet on how much the company is seeking with the claim.

inPulse and WIMM One: the tale of two smartwatches (video)

inPulse and WIMM One: the tale of two smartwatches (video)
We're no strangers to watches here at Engadget, but smartwatches -- tiny wearable computers capable of running apps with SDKs to match -- are still a rare breed. The best known examples are probably Fossil's Meta Watch, Allerta's inPulse Smartwatch and WIMM Labs' WIMM One, all of which are primarily targeted at developers. We recently had the opportunity to spend some quality time with both the inPulse (over the holidays) and the WIMM One (during CES), and despite some similarities, each smartwatch takes a completely different approach to running apps on your wrist. While neither product is quite ready for prime time, both show promise as "fourth screen" devices, even for those of us who don't normally wear a watch. So go ahead -- hit the break and find out how these wearable computers stack up.
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RIM shows off new features for PlayBook 2.0 at DevCon

All eyes are on Amsterdam this morning, as RIM hosts DevCon Europe. Among all the usual avowals about how well things are going are a few nuggets of the new and the noteworthy. One such morsel was a demonstration of new BlackBerry Bridge features. Now, swipes and touches from your BlackBerry handset get translated over to the Playbook, as well as keyboard input. This means you can use your phone much more like a controller, while taking advantage of the PlayBook's generous display. The calendar also gets a healthy dose of social lubricant, showing you info about the people you'll be meeting, and stressing how busy you are by visually emphasising dates when you are busier. Fortunately, PlayBook 2.0 is slated for release this month, so the more eager amongst you shouldn't have to wait long to give it a spin.

Globe and Mail reveals early details on Apple iTV: Siri wants to hear you shout at the big game

iTV rumors continue to swirl around the shady backwaters of the internet, but it's not often national papers of record decide to wade in -- Canada's, no less. According to an anonymous source who spilled the beans to the Globe and Mail, Apple's TV set will include Siri-powered voice control, with the virtual assistant also helping in those ever-pressing "programming choices". There will also be gesture recognition courtesy of a front-facing camera and (perhaps most worryingly) an on-screen keyboard for typing into a web browser and other apps. The paper couldn't confirm whether the device will play nice with the rest of la familia iOS, although another mole informed the Canadian news source that both Rogers and BCE Inc are jostling to claim a stake in the mysterious device, with Apple apparently actively courting both carriers.

Glasses-free 3DeeScreen augments Windows 7 displays, lets Peter Gabriel get in your eyes

Glasses-free 3DTVs sporting 4K resolution don't exactly match up to the everyman's budget. Still, the tech needs to trickle down to the masses somehow and it appears Spatial View's keen to take up that three-dimensional, plebeian mantle. Available today, the outfit's inventively titled 3DeeScreen snaps onto 15.6-inch laptops of the Windows 7 variety to translate ordinary 2D images and video into autostereoscopic eye candy. And, unlike prevailing iterations that depend upon strict viewing zones, this ad hoc implementation can adjust to a viewer's position through the use of eye-tracking software, letting their zombified heads loll about while they tune in and drop out. Of course, if you choose to plunk down $130 for this visual pizzazz, you'll be jonesing for a library of compatible media. Good thing then the company's prepared to scratch that imaginary itch with a planned one-stop hub, dubbed 3DeeCentral, that'll offer up a curated mix of free and paid content. Need to know more? Then peruse the official presser below while you wonder how the other one percent lives.

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"I'm planning to buy a set of earbuds for outdoor use, mainly for sport. There are so many options -- I'm curious if anyone has any specific suggestions. It goes without saying that the plugs should be easy to pop in the ear as well as take them off, and the wire to player should be as light as possible. Thanks for the help!"
25,000
applications

The amount of apps in the Windows Phone Marketplace

Microsoft's Windows Phone Marketplace has now reported to have passed 25,000 apps by one site tracking comings and goings within it. (source: WindowsPhoneAppslist, July 2011)

The heaviest of heavyweights in the all-in-one field has seen another update, and the 2011 Apple iMac is ready for another round.

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