The Engadget Interview: Blake Krikorian, CEO of Sling Media
posted July 18th 2005 3:20PM
This week I'll be combining my questions with a few that our readers have posted on the site.I saw those, and I was like, "Wow! Pretty impressive."
Let's start with the basics. How many employees do you have, where are you located, and when did Sling Media get started?
We have 30 to 40 folks. We're headquartered in San Mateo in the Bay Area, as well as in Bangalore, India. We merged with DiTango a year ago.
How did you get interested in this space personally?
Myself and several other folks on the team have been in this digital convergence space for about 15 years. I started out in this field at a company called General Magic-a spinout from Apple-back in the early 90s. We were out to create an operating system and programming language for a variety of devices as well as a new electronic marketplace. This is before the Web came along.
Where did the idea for the Slingbox come from?
Five years before founding Sling Media, I had a company with my brother Jason called id8 Group Holdings. We were advising many large, established companies in this convergence space: Microsoft, Samsung, Toshiba. We helped them define new products. We were traveling quite a bit in the summer of 2002 and we were pretty diehard San Francisco Giants fans. That was the year they finally wound up going to the Series, before falling apart in the sixth game. We were on the road and just dying to watch the ballgames.
I signed up to hear the Giants on Real before I discovered that the fine print said you couldn't listen to your
local teams. Then I was on CNN.com and once again there was a virtual hand reaching out to ask for another $10 a month.
Then I got a new mobile phone with video services for another $10 a month. But none of them gave me what I wanted to
watch: the Giants, or Comedy Central, or any of my shows.
I said, you know, I'm paying $80 a month for cable, and for high-speed data in and out of my home. I've got a TiVo and
all these display devices — laptops, PDAs, cell phones. Why can't I just watch and control my living-room TV wherever I
am? So the Slingbox was born out of consumer frustration.
We created Sling Media, and our view is that, with a lot of hard work and a little luck, we will be able to scale the
business and create families of products for the digital media lifestyle.
Can you describe what the Slingbox is in 20 words or less?
It's a $249 box sold at retail that lets you place-shift your living-room TV experience to wherever you happen to have
a broadband Net connection.
The Slingbox place-shifts that TV experience—whether it's cable TV, a TiVo, satellite receiver, anything. It will
redirect your TV signal to a laptop or desktop PC now. Eventually we'll have other handhelds and platforms. You can be
halfway across the world in a hotel room in China, or in the backyard in the hottub with a wireless laptop.
What do you need for this to work?
You need a home network—and a lot of consumers say, "I don't have a network but I have a wireless router." So OK, you
have a broadband router. You also need a TV signal, and a Windows XP laptop or desktop computer.
So what Tivo did for time-shifting, you hope to do for place shifting?
Exactly right, couldn't have said it better. The DVR, especially pioneered by TiVo and Replay, delivered on the
original promise of the VCR, to allow you to time-shift and watch when you want. We're just taking that and extending
it to the next level, so you can watch TV wherever you want to be. Importantly, it doesn't have to be pre-recorded, it
could be live TV.
Can you explain "personal broadcasting''?
We needed a term to explain this new category. We call it a Slingbox personal broadcaster because it place-shifts your
TV experience, but it can also be used for a variety of other forms of redirecting content. Maybe you want to
personally broadcast some of your own content. I may want to film my daughter at her swim meet and broadcast it to my
parents halfway around the world.
With the notion of place-shifting and the core technologies in the Slingbox, we have visions for where this can go
beyond the TV application. But at the start, it's important for us to focus on one or two core scenarios to help people
get their arms around it. Given that people absolutely love television and their TiVos, we wanted to focus on that
solution first.
Can you sling your personal video to friends or family today?
Technically, it's possible to do that now, but it's a pretty kludgy solution. We've seen people who wanted to
immediately use the Slingbox to broadcast a live amateur rock band. You need a video camera, a Slingbox, and you need
to configure it manually, but it can be done. But we want that functionality to come with utter simplicity. The people
who read Engadget have the sophistication and they'll probably go start using the Slingbox for uses like this now and
start demanding that we accelerate some of our development efforts.
How are early sales going?
They've been overwhelmingly brisk, we've been blown away. It's still early, but the sales are bordering on insane. We
launched the product on June 30 nationwide at CompUSA's 300 stores. BestBuy just brought it out on July 11. Within the
first four or five days, we were sold out.
[Note: The interview was interrupted for a few hours while Krikorian appeared on the TV program "Access
Hollywood."]
Welcome back. How did the TV taping go?
Man, it's been insane today. We were taping right next door to Jay Leno's show, with a whole bunch of crazy people
running around. The thing that's interesting is how mainstream the interest in our product is. Typically you'd think it
would take a long time for the non-geeks to get excited about something like this. But for whatever reason, I think
people kind of get it.
With DVRs or TiVo, you're talking about time-shifting, something that's abstract. But people know their TV experience
and they can visualize themselves in some place other than their living room. They just go, ah ha!
Who are you targeting at the outset?
Clearly the overall market is large. It's people who just love television and have broadband. Yes, there are the heat
seekers who love doing cool stuff with their media, and they'll be there no matter what. There are also the mobile
professionals who are on the road frequently and want to watch TV.
But we see two other core groups: There are also people who are TiVo or DVR users who are interested in having that
experience in other rooms in the house. There's another set of people who are tethered to their desks at work and they
have a keen interest in television, whether it's news junkies who want to be tapped into world or financial news, or
avid sports fans at work, or those who want to watch their local team on their laptop while barbecuing in the back
yard. We've gotten emails from people who say they love it because they can watch their team in the bathroom. There are
also those who may be living abroad for an extended period.
Mike Langberg in the San Jose Mercury News wrote the other day, why wouldn't you just burn your recorded TV
shows onto DVD and watch it on your laptop?
Sure, that could be done. The Slingbox isn't the only way of enjoying media. But there's something about having the
instant gratification, not having to worry about planning ahead and burning a DVD. People want instant access to stuff,
they don't want to have to deal with it.
You mentioned TiVo. Why would TiVoToGo be a better solution than buying a Slingbox?
No. 1, I'm a huge TiVo fan. Unfortunately, TiVoToGo applies only to the Series 2, which is like 15 percent of the TiVo
market. Besides that, TiVoToGo is a solution that's good for planning ahead. It takes hours to dump the stuff over. So
while it's useful, it doesn't address the kind of instant gratification the Slingbox provides.
But the two are pretty complementary. In the future, you may see TiVoToGo functionality built into the Slingplayer
client. We don't have a religious issue about it — we just love TV and we think there's a lot of different ways to
watch it.
Let's talk business model briefly. Without subscriptions, are you depending just on sale of the boxes to make
money?
That was a major decision for us, and consumers are responding positively to it. There's subscription fatigue out
there, and it's a barrier for products to be adopted. When we set out we said, we need to hit a certain price point,
and we need to create a business model where we can make money selling a box. That's counterintuitive, especially if
talk to the VCs on Sand Hill Road, but we said, "It's time to get back to basics and keep it simple and sell a
device."
Over time there could be additional features and applications we could add to a Slingbox for incremental revenue. It's
hard to tell. After people start buying our boxes, we'll make a bunch of other products, some hardware, some software,
some service.
It sounds like you're willing to take the Slingbox places that TiVo fears to tread, but perhaps not quite as
far as ReplayTV. Tell me about that delicate balancing act you're doing with Hollywood.
When we set out to make this product, you can bet we did a whole lot of homework up front to make sure that what we
were doing was under the fair use provisions of copyright law. After all our analysis and the functionality we
introduced and the limitations, we feel really, really comfortable. Some of those limitations include making sure the
Slingbox is not a one-to-many device. Certainly it will stream to multiple devices, but it will only do so one at a
time.
The very first fear you heard from the folks in Hollywood was, my God, now J.D. is going to serve up television to
50,000 of his closest friends with one Slingbox in his house. When they started to dig into it, interestingly the
discussions we've had have been incredibly positive, and the light starts to go on when people see this is additive and
not a cannibalistic application.
Let's take the television networks. We recently had a sit-down with one of the national networks. One of the execs
said, "You're tripling the number of television sets on the planet. Look, we've got our decades-old distribution model,
where we have the content, it goes through the pipes into people's homes. What you're doing is selling this $250 device
to a consumer to let him watch our programming more often than he used to and helping extend our reach. The TV business
and ratings have been hemorrhaging for the past 20 years. This is an opportunity for us to regain those
eyeballs."
Yet, a recent article in the Hollywood Reporter quotes a CBS executive as saying they see you as a
threat.
Historically, when you look at how the television industry came about, the industry was built on a notion of
exclusivity for certain geographies. You had these affiliate stations and you had the right to get "Oprah" for this
part of the Bay Area while another station aired it in Carmel. But the Internet has changed our notion of geography and
boundaries.
Look, any time a new technology comes about, it disrupts old business models. Any time there's a new technology that
empowers the consumer, some people in the industry get nervous because it's all about control, and there are a lot of
people in the industry who don't want to see the consumer have control. But you gotta deal with this. Let's look at the
benefits that come out of this.
In a lot of ways, a DVR is much more disruptive than the Slingbox, because the DVR empowers consumers to skip
commercials. That's not really what we're doing.
We hear complaints that it's possible for someone on the West Coast to get a friend on the East Coast to beam them
"Desperate Housewives" three hours ahead of time. But you could do that today without the Slingbox. With a DirecTV
account, I get a Vonage account with a New York area code and I can watch it early in high definition.
We don't condone piracy, and we're not out to say, "Screw you" to the broadcast community. Our focus is: we know who
our customer is—the end user—and we're not going to forget that. We think there are win-win solutions, but we've also
seen companies that are more concerned with serving the industry than solving the consumers' problems.
Fred von Lohmann of the EFF fears that after Grokster, companies like Sling Media will begin putting DRM, or
"hobble-ware," into your products. Unfounded?
We haven't had any requests by anyone saying, "Please do this or make the product in a different way." Who in their
right minds will stand up and say, "You the consumer don't have the right to watch a television program you're paying
for"? You ask the man in the street and they'll say yes 100 percent of the time.
I think Fred's right that there's a battle going on and it will only heat up further. It's going to be about control
and does the consumer get control, or does the industry get to decide everything? It concerns me. Those are battles
that need to be fought. If we start going down the path of hobble-ware, no one knows what implications that has for us
in the future. It could start to stifle innovation. We could get surpassed by other countries who start out-executing
us. Or new technologies are not going to come to market.
Does the Slingbox have fast-forwarding and skipping-ahead capabilities?
All we want to do is give you the exact TV viewing experience of your living room. If I connect to my TiVo, the
Slingbox's virtual remote control comes up on my wireless laptop and the remote looks exactly like my TiVo remote. Our
UI is fully skinnable, so you'll see more of these customized UIs that will evolve. We now support 5,000 devices out
there — tons of DVD players, set-top boxes, cable and satellite receivers, DVRs, VCRs.
If you happen to have a 30-second skip button on your remote control, we'll give you the same experience. If on your
TiVo you've figured out how to create your 30-second easter
egg thing, we'll do that. You know, I think DirecTV blows it out every week.
That happens to you, too?
Yeah! They're sending something over the airwaves to delete it. I've been going online and haven't seen anyone report
or blog about this. It's weird. Why is this being deleted?
The other thing I've never figured out is, the Microsoft Media Center has a 30-second skip built into it, and why
don't they get shit about it? You record shows on your Media Center, those suckers are in the open. You can take those
MPEG-2 files and email them to people. Why hasn't there been a big uproar about that?
One of our readers asked how much bandwidth you need for a satisfactory viewing experience with the
Slingbox.
You definitely don't need a T1 line, though it would be sweet. One of the core requirements for us was we had to make
sure that the product works with the existing infrastructure. To watch TV over the laptop over your home network, all
you need is 802.11b. Some people say that's impossible, but we've created some proprietary algorithms and optimization
technologies, which we call Slingstream. It dynamically will adjust your video stream to work within whatever bandwidth
conditions you have, which change in real time. The same thing applies with your upstream bandwidth outside of the
house. It's subjective, but I think you really need a DSL or cable service with a minimum of 256K up, which most people
have these days. If you're watching it on a smaller screen, then even 100K looks pretty darn good.
Will you be bringing the Slingbox out in the UK market soon?
Yes. We'll probably have it by the end of the year. We're soliciting feedback from consumers to determine how we want
to roll out in that market.
We made our first delivery to a UK customer last week. We had a guy in a forum who was dying for it, and he got some
NTSC-to-PAL converter and figured it out. Our VP of operations was flying through Heathrow, so I had him bring a unit
and he met the dude in Heathrow and the guy's going crazy on it. We'll have a PAL version in the third quarter. We
might just sell it online at first.
When will a Windows Mobile and Palm version come out?
We're looking to have Windows Mobile in the next few months. It'll clearly be there by the end of the year. Palm is an
interesting one, I'll be getting together with members of their executive team later this month. The first Treo sucked
in terms of video performance, but the new 650 has actually got a lot more horsepower and it's pretty sweet. No date on
that yet, but it's looking like we'll support the Palm sooner rather than later.
What about a Mac version?
We don't have any announcement yet. We intend to release it in the next few months. Sometimes working with Apple
involves getting our Slingstream technology to fully work on a Mac, which means we might need some cooperation from the
company that holds the keys to that. That company is not necessarily the easiest to partner with. But it's great to see
the demand from the consumers, because that gives us a lot more ammunition when we approach them. So I actually love
the Mac guys complaining and pounding on it, so I urge them to keep it up.
Would Virtual PC be a solution?
I've tried to run Slingstream on my G5 iMac with Virtual PC, and the performance is terrible, but I've heard from
others who run it on Powerbook, and they say the performance with Virtual PC is pretty good.
Is there a way to know if someone else is watching the TV while you fiddle with the Internet-connected version
of the Slingbox?
What happens is, the N on the front of the Slingbox lights up when it's slinging, so you can look at it and say, "Hey,
man, someone's watching my TV, what's going on?"
Can I watch U.S. television when I'm in Europe, or vice-versa?
Today you can be traveling in Europe or anywhere in the world and watch your U.S. programming, no problem. Now, to use
the Slingbox in your home in the U.K., if you want to plug it in and use the built-in tuner, you need a PAL tuner. The
Slingbox currently uses NTSC only.
If you're in the U.S. and wanted to watch programs from your home in the U.K., there are no requirements on the player
side, it's all about that Slingbox back in the U.K. needs to support the PAL video standard, so there's a PAL-to-NTSC
converter you can get.
Can one Slingbox stream to multiple desktops in a corporate setting?
Right now, because of the limitations we've imposed, the Slingbox does only one-to-one, but we've gotten a lot of
requests, and we're considering building a corporate box that would allow multicasting inside a local area
network.
Is it possible for a ground-breaking technology to find acceptance in the U.S. marketplace without a BestBuy
distributorship or a name brand like Sony?
We're really proud of the fact that, from day one, we've launched in over 1,000 stores at BestBuy and CompUSA.
Companies like BestBuy will typically not take your product if you're a new company and if they do they'll work with
you on a trial basis. Here, they've rolled it out nationwide, and that's a pretty rare thing. They're one of the few
retailers that do their own user testing before they decide to carry a product.
What about OEM relationships?
In the convergence space, it doesn't make sense to plant a religious flag. One day you're a product, and the next day
you're a feature. You can't take a religious stance, you have to embrace where the market goes. Should this technology
be a feature that's embedded into a set-top box someday? Sure, why not?
From day one we've basically built it as a core place-shifting engine in the Slingbox and a core set of software that
can be applied to a variety of other features and products.
What about the ability to place-shift other media like images, jpegs and music on a home
network?
Video, from a technical perspective, is the real hard one. So then if you decide you want to support other forms of
media, by all means we can go do that. I want to hear from the users and consumers on whether they want that. When I
hear of things like place-shifting your audio or pictures, there are a lot of great ways to do that already. I have all
my pictures on my laptop and my music on my MP3 player. I don't want to start supporting all these features that will
confuse the heck out of consumers. You want to do one or two things really, really well.
What about supporting high definition?
We have stuff in the labs right now. It's a question of when is the right time to do so and at what price point. It's
dangerous for a startup company to make a product that costs $1,000 from the get-go. You might see a hi-def version
from us sooner than you might think.
One of your readers asked about connecting 1394 from an HD cable box to the Slingbox. That's really cool, because then
you could take the native HD MPEG-2 and the Slingbox can be a real-time transcoding engine. Technically, it's
absolutely possible. The question is, what's going to happen with the broadcast flag with copy-once, copy-never
content, which is still tied up in the courts.
This is where it gets scary. There is a law out there, the DMCA, that states very clearly that you cannot circumvent
encryption schemes, and if you do you've violated federal law. Depending on how some of these battles play out,
consumers may not be able to do what they'd like with their media. Today, we're taking in analog video so we're not
violating that law.
Why did you decide to use the Windows Media format rather than a video codec like H.264?
That was a funny question. If anything, Windows Media is the most open of those standards—it has the best quality,
performance and has the most straightforward licensing. H.264 we might support in the future, but licensing H.264 is
kind of a nightmare because there are several patent holders and it's not clear who do you pay.
What's ahead for Sling Media?
First, we'll take direction from our customers and let them know we're responding to their needs. For example, when we
initially shipped the product, we were getting tons of requests for Windows 2000. Our VP of software spent a few
all-nighters, created a new build, and as of tonight we're going to release a new beta that supports Win2K.
As a company we'll be focusing on better video quality on a Slingbox, some new upgrades coming soon will improve the
codec, supporting more clients. But besides that, our vision for Sling Media is we want to become a brand that people
expect great products from. We want to create a family of products that address the digital media lifestyle. With a
little luck and a lot of hard work, we'll have some other interesting products that could be quite different from the
Slingbox, but that will empower the consumer to enjoy that lifestyle.
Any chance you or one of your managers can stop by and post answers to some of the
other questions our readers have asked?
Absolutely.
J.D. Lasica's new book about the digital media revolution is Darknet : Hollywood's War Against the Digital Generation (Wiley & Sons).
Brad,
I find it interesting you think you have such knowledge of our development capabilities....sorry, but you must have our company confused with someone else. people on our team have actually developed mpeg4-sp/asp/3gpp and mpeg2 codecs from scratch...and in fact, had no previous wmv experience before the slingbox effort. in fact, odds are that many of you have multimedia codecs/stacks in your mobile handsets that members of our engineering team played a role in developing.
I have a question for you...i can appreciate you are very much pro-open standards...do you purchase music from iTunes?
Good question regarding dynamic ip addresses...you are correct that the majority of ISP's around the world provide households with a dynamic ip address only. We provide a free service that is integrated with the slingbox called the Slingbox Finder Service, which overcomes this issue for consumers. No need for a dynamic dns account or anything like that. For people who prefer to do it the old-fashioned way, we support that too...they can simply create a direct IP connection if they so choose.
Basically, each slingbox has a unique id and a password that you assign to it. that is all you need to know in order to connect to your slingbox remotely.
Hey otakucode, thank you for your kind words. It is our goal to be very straight, direct, and as transparent as we can possibly be.
Regarding your question on upstream caps, i think we will start to see the bandwidth wars heating up and hence consumers will benefit in this regard.
I do believe that applications such as the Slingbox will indeed cause consumers to demand for increased upload speeds. Of course, there are other apps as well, such as gaming, video conferencing, and oh yeah, filesharing.
Hey Nick, sorry i forgot to reply to your previous question:
>BTW, what part of Magic Cap did you work on?
I worked in Asia Pacific Business Development as a Program Manager. Oh, and I definitely have a few Magic Cap devices hanging around...one is holding my backdoor open and the other is a paperweight. I hope I don't say that about the Slingbox for quite awhile. ;-)
>But, back on topic, do you know if you will >ever be releasing a Windows Smartphone version >of your software for the SlingBox?
We will indeed be releasing a Smartphone version in the coming months.
Awesome! Thanks Blake. I use Orb right now, but it is far too buggy to be reliable, and it requires that my computer have no other encoding processes going anytime I want to stream from it across the net (and I almost ALWAYS have something being transcoded during the work day).
The SlingBox would be a welcome alternative since it would be a standalone. It seems everywhere I look for now, it is always "not yet being sold", "not in stock yet", or my favorite "back ordered".
Rock freakin' on Blake! I had to laugh out loud about your comments with reagrds to being in China. I am currently in my hotel room late at night Shanghai time, trying to get my DVD codec vob, divx thingy player to work. No luck. The 5-star hotel I'm in has only two english channels, both headline news. Boring.
I remembered about the device and googled it only to be happily suprised to notice that it is on sale. Had I remembered the SlingBox before I headed over here... *SIGH* But your product will be a savior to a co-wrker of mine stationed here for another 3 months after I leave. We are going to procure a device and attach it to her TV at home to sling her tv over to Shanghai, China. Real world problem solved by a real world device. Great job! PS, I will email your company more kudos when the installation is completed.
Please get this thing working with Palm. If I could watch TV while lying in bed with my Tungsten C via a wifi connection to a Slingbox-connected TiVo, that would be awesome!
I'll definitely buy a Slingbox the day that this is possible.
engadget reader cation! Sorry, I had a lot to say. Feel free to scroll past................
Blake,
Way to go! Your team has created a truly innovative product straight off the starting line, and your customer oriented outlook means you will lead the race as others struggle to catch up.
I've been following SlingMedia for quite a while. I'm a big Cardinals fan and have always been frustrated at how few regular season games I can watch on television.
I live about 10 hours from Saint Louis. My local station only shows games that are available Sunday afternoons, and occasionally ESPN throws me a bone. I tried Real as well, big let down. Ever hopeful, last summer, I subscribed to mlb.tv, but quickly realized even there, no luck. (dumb mlb! I would gladly pay them even more for the opportunity to see Albert's mastery over the strike zone!)
In the pursuit of a solution I read about your technology and have been intrigued ever since.
While your product does not solve my problem, in a legal fair use compliant way, yet...... future deal with mlb I have maintained an interested eye.
I saw your engadget interview Tuesday and was very impressed with what you had to say in both the article and the comments. Thank you for your candor and accessibility, very refreshing in this day and age.
Some things that have really stood out to me about SlingMedia:
1) No subscription. This is far more crucial to mass adoption than entry price point. Tivo would have tens of millions of users by now instead of only millions. They wouldn't be locked into increasingly tenuous deals with satellite companies for users. Cable subscribers, like myself, wouldn't be signing up in droves to pay $5-$10 monthly for a DVR add-on, with less functionality. Entry price points for Tivo units could well be below the $100 mark (unsubsidized).....All if they had not gone down that path......somewhat unfortunate for you, as i suspect most Tivo subscribers will be Slingbox owners.
2) Your team has seemingly managed to create the only media playing or distributing product in the 21st century that cannot be threatened for faciliating copyright infringement, by selling or using it. At least without fear of loosing. :) Bravo! The recent Broadcast Flag and Grokster rulings appear to bode well for your future as well. (just don't, in any way speak ,or write, that SlingMedia will get the customer free copyrighted content......)
3) I applaud your initial focus on doing one or two two things really well, instead of spreading yourselves to thin, and possibly opening yourselves to infringement facilitation. Yet, at the same time letting your customers lead you to the growth areas that will propel your company as competition inevitably appears, and laws invariably change.
4) The lack of content producers wrath, even some early encouragement form the television industry will facilitate adoption. Gotta keep them happy, they have the content, AND many starving lawyers to feed ;P.
5) Your initial retail support is also very impressive. I look forward to seeing which retailers will have the foresight to come knocking on your door as your product and service line up expands.
6) While others fear or hate The Bear too much to exploit it, you have poked It in the eye with a stick and taken some of Its food, and yet It seems too preoccupied and fat to notice. Nicely done!
7) No DRM, thanks for listening to the customer :)
8) SlingMedia = Your media, How you want it, When you want it, Where you want it = Digital Nirvana :) I'm thinking 30,000 feet in the air, watching MY TV, reading My e-books, listening to MY music.... not scrolling through the same SkyMall for the 5th time, or listening to the guy in the next seat talk about his award winning rose garden.....Or on a cruise to Danali....While visiting the girlfriends family in Boredomsville.....While stuck in an airport hotel or departure gate because mother nature was bored......aahh, the posibilities!
9) Lastly, I'm really inspired to hear a CEO talk about a real commitment to listening to, and servicing the customer's needs......and believing him :) I work as a store level manager in a 2+ billion annual service and sales company that has always hung its hat squarely on its customer service priorities. Yet my CEO, like most CEOs I fear, makes far too many decisions based on stock prices and shareholder desires, not on customer needs..... :( But you have injected some faith back into me again! :) Its about the customer stupid!
Enough of that, I would of never considered myself a fan boy.... but after reading all that over, maby i am.......maby I am.
Just a couple of quick questions...
1) How will the inevitable encroachment of DMR into delivery devices, operating systems, and output devices, affect your business model?
2) Do you have a plan of attack if DMCA violations occur, as more and more content is purely digital and crippled with hobble wear?
3) You got any friends at the FCC? ;) I hear the President is a big baseball fan ;)....as if he can't already see all the Ranger games he wants to, where ever he is......But a complementary SlingBox for his Crawford pad couldn't hurt ;)
4) Any desire for a relationship with Wal-Mart? Probably a little early for that yet, but they sure churn out product fast. BestBuy was an awesome score to get the early adopters :)
And, if I my be so bold, a few suggestions to chew on....
1) If you don't already have roll out plans for Taiwan and Japan, you should get into that.....They have like only thirty square feet of land left to cover with some sort of broadband between them, and they sure like gadgets and portable media :)
2) If you haven't talked to any TV manufacturers about internal hardware inclusions, you may want to.....they seem to be putting some pretty cool gadgets inside TVs these days, and rumor is that a whole lotta TVs are sold each year :)
3) Always remain faithful to the knowledge that your customers, not your shareholders, will tell you where you need to go. They'll tell you what they want, and what they will pay for it, as long as you are willing to listen. You may have a one of a kind product for the moment, but it won't last long. If you do not give customers reasons to try alternatives, they will flock toward you, and bring their friends and family along, when you Deliver. The companies that let the customer ride shotgun AND hold the map, will be the biggest winners this millennium.
Best wishes to you and Sling Media in all your endeavors.
Sincerely,
Jeff T
Opps...... forgot to thank J.D. and engadget for the great interview....party foul :(
Super catch! Keep em comming!
Hey Jeff,
Thanks for your thoughtful email.
Even though you are Cards fan ;-) actually, got to go to one of the ballgames 2 weekends ago at Pac Bell...giants/cards...we actually won that one...amazing. but overall, we suck. Cards are pretty awesome.
I didn't understand why you said that our product "does not solve your problem in a fair use compliant way"...maybe I am simply misunderstanding your comment.
Couple other quick replies/comments:
1) my tv in the air: wifi is going on planes you know ;-)
2) asia pacific...no doubt...
3) drm / all-digital world: the dmca, whether people like it or not, is law. One cannot circumvent encryption schemes for any reason...at a minimum though, i hope it will be 'fine tuned' to remedy many of its unintended consequences: (more at http://www.eff.org/IP/DMCA/ ).
It is too difficult to speculate how this will all play out.
I do want to repeat that we respect the rights of copyright holders in addition to our core dedication of creating empowering consumer experiences.
4) there are definitely people in DC that see the light: Dr. Robert Pepper of the FCC is one: http://www.imaspub.com/nabdaily/mon-pm/MonPM_BEC_keynote_2.shtml
Thanks again for the nice mail and well wishes. I promise you will we do our best to serve you and all other consumers out there...we're just a bunch of consumers ourselves you know.
Cheers,
Blake
Blake- Awesome product! This is the product for expats! Im living in Germany now, and will be here for two more years. My brother lives in my hometown of Chicago. He has cable internet at his house. I need him to buy a slingbox and sling me my chi-town TV. But, he is not very tech savy. So my question is this: Really, how difficult is the setup? My brother has trouble setting his timex watch. He is easily confused by many different wires. So tell me the truth, do I need to have a tech guy do it? Thanks for the hard work! Long live Slingmedia!
Hi Ryan,
thanks for kind words. I would like to make it very clear that Sling Media does not condone nor do we support the sharing of slingbox Finder ID's and passwords. The Slingbox is strictly for personal / household use only.
Best Regards,
Blake
I think it is a great box! One thing I would like to suggest is that The House TV be on one channel while the Laptop traveler on another TV channel. Hopefully that is not violating any of the DMCA rules.
-I would like to make it very clear that Sling Media does not condone nor do we support the sharing of slingbox Finder ID's and passwords. The Slingbox is strictly for personal / household use only. -
Blake- Let me clarify, my brother is living in my house, with my cable tv (while I am stationed overseas, he is housesitting) so it will be my slingbox id. But you didnt answer my question about the setup, difficult or not?
hi ryan,
thanks for the clarification...and sorry for not answering your other question.
in regards to ease of setup, i believe it is pretty straightforward, and our documentation/quick start guide is very thorough. i suggest you contact our support team to walk thru you specific existing av/network setup. alternatively, feel free to contact me directly (my first name (at) slingmedia.com) and we can discuss in detail.
--blake
p.s. even if he runs into trouble that he cannot solve himself, our support team is quite good and open 7 days a week...and if that still doesn't help, both compusa and bestbuy have installers that will come out and install it for something like $149.
>i think it is a great box! one thing i would
>like to suggest is that the house tv be on one
> channel while the laptop traveler on another
> tv channel. hopefully that is not violating
> any of the dmca rules.
hi maureen, this actually can be done if you use the built-in cable tuner in the slingbox. this would work if you wanted to sling your basic cable stations. if you wanted to share a cable or satellite box or dvr between your tv and your slingbox, then you could run into the limitation you are referring to. that is actually dependent on the cable/sat box and not the slingbox. many of those boxes only send out one signal at a time. dish network, on the other hand, does have a couple of satellite receivers (with dvr) that do send out two different signals, so that could work for ya too!
--blake
engaget readers n Blake, Sorry again for a crazy long post.......
Greetings Blake,
Your very welcome for the email! Thank you for taking the time to read through that rather long winded commentary :) Once again, you impress me with your customer commitment and honesty! And the speed of your reply, Wow!......I not sure I'd get a responce
back that quickly from my Risk Management department (much less my CEO), if my store were being robbed or on fire.....And I'm not even a paying customer yet!
Emm, the desire to serve and educate is strong in this one...
I'll try to make this reply.........shorter :)
"Even though you are Cards fan ;-) actually,
got to ballgames 2 weekends ago at Pac
Bell"
SBC Park not sticking well yet? Or are you in
protest? ;) I saw a game at Candlestick in 92 and had a blast.
"...giants/cards...we actually won
that one...amazing."
Seems like they always play a great series....I wouldn't be surprised if they had a 50-50 split in match ups over the last decade :)
"we suck. Cards are pretty
awesome."
The Cards have always been my favorite team, but from about 1987 to 2000ish the Giants were a close 2nd. Will Clark has always been my favorite player, and I was a big Matt Williams and Kevin Mitchell fan too. (Albert swings almost as pretty a bat as The Thrill though :) It was too bad for San Fran fans that Will couldn't finish out his career there....But
it was sure sweet for me to see his last Williamsesq swings in cardinal red ;)
I think maybe the Giants could take some cues from across the bay, and play a little MoneyBall (one of the better baseball books written, in my humble opinion)....They tend to spend a rather large chunk of payroll on high priced veterans who lets say.... don't always go out swinging :( Or better yet, look to Boston, they are playing MoneyBall with a real payroll, and look what it did for them! No reason San Fran couldn't be doing the same. They have the money, they just need to spend it smarter.
"I didn't understand why you said that our
product does not solve your problem in a fair
use compliant way"...maybe I am
misunderstanding your comment."
"I live about 10 hours from Saint Louis. My local station only shows games that are vailable Sunday afternoons, and occasionally ESPN throws me a bone. I tried Real as well, big let down. Everhopeful, last summer I subscribed to mlb.tv, but quickly realized even there, no luck. (dumb mlb! I would gladly pay them even more for the opportunity to see Albert's mastery over the strike zone!)
In the pursuit of a solution I read about your technology and have been intrigued ever since."
"While your product does not solve my problem, in a legal fair use compliant way, yet...... future deal with mlb I have maintained an interested eye."
Yeah, not very clear, I'll try with a little less bitterness this time....;) The only time I have paid for, or free over the air, access to televised cards games are; Sunday afternoon,
sporadically on ESPN, and ever so often FOX has a Saturday game.....I think....do they still have national games on Saturday? I seem to always be at work then.
The SlingBox would defiantly allow me to see those 30 or so games if I was away from my home :) My problem is that I am greedy....I want to have access to see ALL regular season Cards games, and I'd be willing to pay, likely far too much, for that content.
Then, ultimately use Sling Media to see the game away home, or the back yard, when necessary.
My problem lies with mlb and their antique regional broadcasting rights. Since I live 10 hrs from St Louis, and live in largely Cub country, the desire for my local station to show games only on Sunday afternoons is understandable. When WGN quit carrying
all the Cubs games....riot gear was dusted off all over the mid-west.....
Have you used mlb.tv? Last summer I thought that would be my answer. But the local broadcast rights don't allow me access to any Cards games on mlb.tv, similar to your experience with Real I suspect. With
mlb.tv you would probably be able to get all games but those involving the bay area teams, no big deal as you likely have a local station that shows the vast majority of games anyway. That is what I lack, and mlb fails to offer an alternative at any price :( I do get to catch several Giant games after work though, thanks to west coast time zone :)
So my problem is lack of content. What I ment by "in a legal fair use compliant way".....
My very first thought after discovering Sling Media last summer was..... I need to make a friend in St Louis and give them a SlingBox for their birthday ;) and maybe they would be grateful enough to sling the Cards games my way :) Almost as quickly, those hopeful thoughts were crushed by the realization that, mlb wouldn't care for that too much....its in shaky
fair use territory.....and would likely violate any end user type agreement you would include to prevent sharing an account. :( I'm so jealous of baseball fans that live in baseball towns.....
Perhaps I am blinded to another solution or options.... Unless you have a "get out of jail free card", or can grant me some sort of immunity from prosecution ;)
"Couple other quick replies/comments:
1) my tv in the air: wifi is going on planes
you know ;-)
2) asia pacific...no doubt baby...
3) drm / all-digital world: the dmca, whether
people like it or not, is law. One cannot
circumvent encryption schemes for any reason
(though hopefully that will be overturned /
modified in someway to handle some of the
abuses this law has allowed...such as the
dvd guys in salt lake who want to edit dvd
movies to make them children safe). It is too
difficult to speculate how this will all play
out.
But one thing is clear: we respect the rights
of copyright holders and are dedicated to
making empowering consumer experiences that
are 100% legal.
4) there are definitely people in DC that see
the light:"
http://www.imaspub.com/nabdaily/mon-pm/MonPM_BEC_keynote_2.shtml
1) Yep. Do you think it will be delayed or
cancelled because of terrorists concerns? I only fly for work and travel a handful of time a year, right now. As that changes over time though, Sling Media will be a welcome tool in the fight against boredom, and a great reason not to use broadband in the sky to do work :P
2) Right on! I see massive $$$ signs in your
future!
3) Thanks for your thoughts on drm and the dcma. I'm a law buff at heart, and have been following the rulings over the last 6 years or so. Thanks for the eff.org link! I hadn't known about half of the cases out there, guess I have some reading to do this weekend :) The digital world moves far to fast for the courts to keep up with (_____ vs MS, to name but a
few), and the dmca shows us what happens when
politicians and Big Media make the calls..... Very hard to be anything but reactionary, or hopeful, in this legal environment. Being innovative and proactive can kill a company these days :(
4) Nice to see there is some for sight in DC, but the cynic in me thinks DC runs on the mighty
contribution $.....and the content providers, have very deep pockets....
"Thanks again for the nice mail and well
wishes. I promise you will we do our best to
serve you and all other consumers out
there...after all, we are consumers too :-)"
Thank you! I have zero doubt in you commitment to the customer! You have an incredibly innate desire to serve, and it will take Sling Media straight to the
top!
Have a great weekend,
Jeff T
Hello Blake, awesome interview, even better responses. It's refreshing to see the person who runs things personally answering questions about the product.
An Idea I had: Though I'm sure there are fair use issues.
Someone needs to buy a whole lot of dish receivers w/dvr and a whole lot of SlingBoxes and create a "Virtual livingroom service" You as an end user in BFE who can not just fly home to hook up a sling box can purchase a virtual livingroom setup from such a place. The devices would be yours but would be managed by someone somewhere else. It would still be one box/one user, and you'd be subject to whatever regional programming there was for that designated area.
Would that violate any Sling Media license rules?
Thanks!
Jeff
The dude looks like Michael Dell.
Hey Sharad,
actually, you're on to me...i am Michael Dell.
I got sick and tired of making so much money, that i decided to take a GINORMOUS pay cut and start all over. per the taoist expression: "the journey is the reward" ;-)
you blew my cover. thanks alot.
-blake
If anyone is interested in some additional details, we completed an audio interview with Blake. You can download the file at http://geekspeakradio.com/?p=52. If you ever wanted to hear how he sounds, here is your chance :)