Well, what's unforgiveable is that the CSR didn't recognize the need for a quicker response and escalate the call to someone who had the power to do that.
Another ridiculous issue is why the Sherrif's office didn't just call and talk to someone else, or have a more direct contact at Sprint already set up.
What is NOT ridiculous is that a CSR isn't willing to just hand out someone's GPS location based on an un-authenticated phone call from someone claiming to be the police. For one, because they might not be the police, and for another, because even if they are the police they could just be lying to get information that they otherwise couldn't legally obtain. Maybe they tried and failed to get legal permission to track the cell phone, so they just decided to get it on pretext instead. The police are under no (legal) obligation to deal honestly and fairly with citizens. You'd think so, but you'd be wrong. And they take advantage of that fact all the time. Anyone holding the keys to the GPS locations of cell subscribers needs to be very wary of pretext calls.
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Well, what's unforgiveable is that the CSR didn't recognize the need for a quicker response and escalate the call to someone who had the power to do that.
Another ridiculous issue is why the Sherrif's office didn't just call and talk to someone else, or have a more direct contact at Sprint already set up.
What is NOT ridiculous is that a CSR isn't willing to just hand out someone's GPS location based on an un-authenticated phone call from someone claiming to be the police. For one, because they might not be the police, and for another, because even if they are the police they could just be lying to get information that they otherwise couldn't legally obtain. Maybe they tried and failed to get legal permission to track the cell phone, so they just decided to get it on pretext instead. The police are under no (legal) obligation to deal honestly and fairly with citizens. You'd think so, but you'd be wrong. And they take advantage of that fact all the time. Anyone holding the keys to the GPS locations of cell subscribers needs to be very wary of pretext calls.