This is why computers havn't taken over these jobs, since we can actualy THINK and respond to certain situations that don't arise on a daily basis, or at all. Even if this was the CSR's first day on the job, lack of experience doesn't excuse this, since every emergency situation should be taken seriously, they should have consulted their supervisor for help.
Reader Comments (Page 1 of 1)
Joe @ Jan 12th 2006 2:29PM
This is why computers havn't taken over these jobs, since we can actualy THINK and respond to certain situations that don't arise on a daily basis, or at all. Even if this was the CSR's first day on the job, lack of experience doesn't excuse this, since every emergency situation should be taken seriously, they should have consulted their supervisor for help.