I purchased a 45" Phillips Plasma TV that died within 13 months of my purchase. When I contacted customer service, they were initially very helpful, but that only lasted long enough to get me off the phone. Then it was the same story... so sorry, we are not responsible anymore. For $2600 I got 13 months of TV. That is a very expensive lesson... ONE THAT... I WILL NEVER PURCHASE A PHILLIPS PRODUCT EVER AGAIN AND WILL TELL ANYONE WHO WILL LISTEN TO ME TO DO THE SAME. I am handicapped and rely on the TV to be my connection to the outside world. When the customer service person told me where to take the set, as if I could do this myself, I was then told by the only authorized service person within 3 hours of my home that it would be a minimum of 6 months before they could even look at my set. Not only did the customer service prove to not help a customer, but the available service for such a product is completely unacceptable. I have notified every handicapped person that this company is neither customer friendly and that they can not deliver in the service department.
the Nook Color proved it was an undercover tablet all along, Barnes and Noble has hit back with this latest Nook as proof of its focus on one thing: reading.
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I purchased a 45" Phillips Plasma TV that died within 13 months of my purchase. When I contacted customer service, they were initially very helpful, but that only lasted long enough to get me off the phone. Then it was the same story... so sorry, we are not responsible anymore. For $2600 I got 13 months of TV. That is a very expensive lesson... ONE THAT... I WILL NEVER PURCHASE A PHILLIPS PRODUCT EVER AGAIN AND WILL TELL ANYONE WHO WILL LISTEN TO ME TO DO THE SAME. I am handicapped and rely on the TV to be my connection to the outside world. When the customer service person told me where to take the set, as if I could do this myself, I was then told by the only authorized service person within 3 hours of my home that it would be a minimum of 6 months before they could even look at my set. Not only did the customer service prove to not help a customer, but the available service for such a product is completely unacceptable. I have notified every handicapped person that this company is neither customer friendly and that they can not deliver in the service department.