Oh well all owners of Alienware machines have great things to look forward to. NOT!. Dell customer support that was once at the top of the class has gone with the wind.
Now you will be paying big bucks for customer support from people you can barely understand and will not know a damned thing about your problem outside what is written on a procedure manual.
Alienware employees can kiss thier job good bye as they are slowly outsourced to third world nations. And performance trade offs are made to maximize profit as the number one goal.
Welcome to the world of "Please reboot your system" as the first Customer service suggestion to any and every technical problem. Be ready to be without your machine for weeks or longer when warrenty repairs have to be done. And as commonality of components is a key way to control costs expect the Alienware to start using standard dell parts even some of those infuriating proprietary components that you can not get anywhere else.
My suggestion to all those alienware owners, find a reputable small computer shop in your neighborhood and let them build you the ultimate gaming platform. You will get better service, usually a better warrenty at a cheaper price than even dell can crank a true top end machine out for.
The whole line-up consists of the $60 Amps in-ears and $100 Tracks on-ear headphones, which both also come in slightly souped-up and pricier HD variations at $100 and $130, respectively.
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Oh well all owners of Alienware machines have great things to look forward to. NOT!. Dell customer support that was once at the top of the class has gone with the wind.
Now you will be paying big bucks for customer support from people you can barely understand and will not know a damned thing about your problem outside what is written on a procedure manual.
Alienware employees can kiss thier job good bye as they are slowly outsourced to third world nations. And performance trade offs are made to maximize profit as the number one goal.
Welcome to the world of "Please reboot your system" as the first Customer service suggestion to any and every technical problem. Be ready to be without your machine for weeks or longer when warrenty repairs have to be done. And as commonality of components is a key way to control costs expect the Alienware to start using standard dell parts even some of those infuriating proprietary components that you can not get anywhere else.
My suggestion to all those alienware owners, find a reputable small computer shop in your neighborhood and let them build you the ultimate gaming platform. You will get better service, usually a better warrenty at a cheaper price than even dell can crank a true top end machine out for.