This product, like all Creative products, is of extremely low quality and their warranty policy really reflects that. I won?t be buying anything from them, I have learned my lesson.
-I bought two Zen Vs in October to replace two aging (4+ years old) MP3 players; my wife?s original hard-disk Zen (died the week before) and my iriver H10 (still going strong) -I used my Zen V sparingly, mostly connecting it to the aux on my car stereo (I typically use my phone as my MP3 player) -After 4 mos. the screen on my Zen goes black for no reason. The rest of the unit works fine, just no screen, so now it is essentially useless. -I contact Creative assuming it would still be under warranty for defects. NOT! -Creative only has a 90-day labor warranty, after that you?re sunk. -Their response: pay a non-refundable $25.00 fee just to ?look? at fixing it. If repairs cost more than that you are charged for it. Apparently if repairs cost less creative pockets the difference. Not much incentive to make lasting products, quite the opposite. -My response: pay almost 50% of the purchase price to fix a defective product? No thanks Creative. Unfortunately it is too small to be a paperweight.
I should have learned my lesson before, as the first Zen I bought several years ago I had to return for a replacement also (this is the one that died prompting the purchase in the first place), but Creative?s warranty period was better back then. No surprise it is shorter now.
Do yourself a favor and find a company that stands behind their products for more than 90 days. The iriver H10 I purchased 4 years ago is still working fine and they have a 1 year warranty.
Better yet, invest in an iPhone or a Windows Mobile phone. I have a Cingular 2125 Windows mobile device that I used more than the Zen V anyway. It syncs just as easily to my PC, has 4GB of storage rather than 2, has a better and larger screen, plays higher quality video and works flawlessly as a music player?.not to mention it syncs to my work and home email, calendar, tasks, etc. And you can play games. And make phone calls. Why did I even purchase the Zen in the first place?
While its tablet world topping pixel density, Tegra 2 silicon, and fresh to death OS certainly sound awesome, we had to get our grubby mitts on one to see if it's as good as its spec sheet would have us believe.
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This product, like all Creative products, is of extremely low quality
and their warranty policy really reflects that. I won?t be buying
anything from them, I have learned my lesson.
-I bought two Zen Vs in October to replace two aging (4+ years old) MP3
players; my wife?s original hard-disk Zen (died the week before) and my
iriver H10 (still going strong)
-I used my Zen V sparingly, mostly connecting it to the aux on my car
stereo (I typically use my phone as my MP3 player)
-After 4 mos. the screen on my Zen goes black for no reason. The rest
of the unit works fine, just no screen, so now it is essentially
useless.
-I contact Creative assuming it would still be under warranty for
defects. NOT!
-Creative only has a 90-day labor warranty, after that you?re sunk.
-Their response: pay a non-refundable $25.00 fee just to ?look? at
fixing it. If repairs cost more than that you are charged for it.
Apparently if repairs cost less creative pockets the difference. Not
much incentive to make lasting products, quite the opposite.
-My response: pay almost 50% of the purchase price to fix a defective
product? No thanks Creative. Unfortunately it is too small to be a
paperweight.
I should have learned my lesson before, as the first Zen I bought
several years ago I had to return for a replacement also (this is the
one that died prompting the purchase in the first place), but Creative?s
warranty period was better back then. No surprise it is shorter now.
Do yourself a favor and find a company that stands behind their
products for more than 90 days. The iriver H10 I purchased 4 years ago
is still working fine and they have a 1 year warranty.
Better yet, invest in an iPhone or a Windows Mobile phone. I have a
Cingular 2125 Windows mobile device that I used more than the Zen V
anyway. It syncs just as easily to my PC, has 4GB of storage rather than
2, has a better and larger screen, plays higher quality video and works
flawlessly as a music player?.not to mention it syncs to my work and
home email, calendar, tasks, etc. And you can play games. And make phone
calls. Why did I even purchase the Zen in the first place?