Not sure if this thread is still active or not..but here goes :)
I bought a dark blue DS in August of 2008. 4 months later it refused to charge. Sent it back to Nintendo to get it fixed (under warranty), they just sent me a new one that December. Now 11 months later the DS i've got has the cracked hinges. Since it was a completely new DS they sent me, the warranty got reset for another year. Those cracked hinges couldn't have happened sooner. I had no issues upon phoning them back. Spoke to a lady who at first tried to blame me, but ended up setting up a work order for it to get fixed under warranty. Not once during the phone call did I hear a dollar amount. I even asked if I would be charged anything if they got it and found it to be a non warranty issue, she said she was coding the work order so it gets fixed regardless...i wouldn't have to pay anything at all. It'll just be interesting to see what they send back...if it'll be my old one that's fixed, or just a replacement with a whole new warranty (wouldn't that be nice!! haha)
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Not sure if this thread is still active or not..but here goes :)
I bought a dark blue DS in August of 2008. 4 months later it refused to charge. Sent it back to Nintendo to get it fixed (under warranty), they just sent me a new one that December. Now 11 months later the DS i've got has the cracked hinges. Since it was a completely new DS they sent me, the warranty got reset for another year. Those cracked hinges couldn't have happened sooner. I had no issues upon phoning them back. Spoke to a lady who at first tried to blame me, but ended up setting up a work order for it to get fixed under warranty. Not once during the phone call did I hear a dollar amount. I even asked if I would be charged anything if they got it and found it to be a non warranty issue, she said she was coding the work order so it gets fixed regardless...i wouldn't have to pay anything at all. It'll just be interesting to see what they send back...if it'll be my old one that's fixed, or just a replacement with a whole new warranty (wouldn't that be nice!! haha)