Remember how TiVo recently sent that letter
to the FCC and cable operators telling them to be prepared for the Series 3
rollout, partly because of reports that some providers were refusing to hook up beta testers with the necessary CableCARDS
? Well now it looks like the company's concerns may be completely legitimate, as a complaint on the website ConsumerFury contends that Time Warner Cable's Raleigh division responded to a recent customer inquiry on the matter by stating that "Time Warner Cable of Raleigh does not provide support for or allow TiVo devices on our cable network...CableCARDS will only be installed on cable-ready, CableCARD-slot-available television sets." Pretty harsh, especially considering the fact that Time Warner's policy may not even be legal: federal regulations concerning CableCARDS seem to indicate that providers must support them for any unidirectional TV, set-top-box, or recording device connected to a digital cable system. We certainly understand that cable companies see TiVo as a direct competitor to their own DVR offerings, but we're not sure that alienating customers with such a hard-line stance is the best move; after all, isn't a customer who brings his/her own DVR to the table better than no customer at all?