Maybe there is some confusion here. When they say "we don't offer support..." it could be meaning that they won't help you when it breaks. You have to call the device manufacturer for that. All the cable companies are required by law to do is ensure that the card they provide works with the device you own. That is as far as their responsibility goes, no? If you have a VCR that suddently stops working while you are recording the latest American Idol, are you going to call the cable company about it? I know the VCR scenario isn't the most apt, but it will do for now. What say you all?
Reader Comments (Page 1 of 1)
Thoth @ Jul 28th 2006 9:48AM
Maybe there is some confusion here. When they say "we don't offer support..." it could be meaning that they won't help you when it breaks. You have to call the device manufacturer for that. All the cable companies are required by law to do is ensure that the card they provide works with the device you own. That is as far as their responsibility goes, no? If you have a VCR that suddently stops working while you are recording the latest American Idol, are you going to call the cable company about it? I know the VCR scenario isn't the most apt, but it will do for now. What say you all?