I was sold an RTI T2 remote. I live in Australia and it cost me $1,499.00. I was told how user friendly this unit is. I got this whizz bang device as it would make using my sound system easy to use. He set up all my dvd's etc to the remote and showed me how easy it is to control all my components. The dealer did NOT tell me that the softwear was only available to dealers and that any future programming of the remote would have to be done by an authorised dealer.
I recently found out the hard way, when I wanted to add another component to my remote. I got the operation book out only to find I would have to always get a dealer to program it for me, at a cost, everytime I replace a dvd player etc. This is because the enduser is not allowed to have the softwear to program this unit.
So much for user friendly. Very angry and dissatisfied purchaser. It sucks that full details before purchase were not disclosed. I know now nerver to purchase or recommend this brand to anyone.
Another Aussie, I am in a similar boat to you. I was sold an RTI T2C and *two* T3s for a whole-house video system. I was not told the remotes would be unprogrammable. Worse the dealer's programmer is hopeless and has already damaged one of my receivers by programming it to set volume to 0 when the mute button was pressed (0 is loud enough to damage eardrums!) Finally, I live with 4 kids, my teenage boy dropped a T3 on a wooden floor (from hand height), the case cracked and I find the thing is not covered by warranty!
Of course at this stage I have a houseful of RTI RF equipment and the whole thing is essentially useless from a resale perspective, plus I am dependent on an incompetent dealer, who I have to be nice to if I want to get an anyway acceptable outcome.
I have RTI's T2-C. It is a wonderful remote. The av technician I purchased the remote from has gone out of business and become unavailable. We where left without and books or means of contacting anyone about it. I just recently switched TV providers and am in need of a reprogram. Where do I go about finding someone to do this? I'm in southern California.
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I was sold an RTI T2 remote. I live in Australia and it cost me $1,499.00.
I was told how user friendly this unit is. I got this whizz bang device as it would make using my sound system easy to use. He set up all my dvd's etc to the remote and showed me how easy it is to control all my components. The dealer did NOT tell me that the softwear was only available to dealers and that any future programming of the remote would have to be done by an authorised dealer.
I recently found out the hard way, when I wanted to add another component to my remote. I got the operation book out only to find I would have to always get a dealer to program it for me, at a cost, everytime I replace a dvd player etc. This is because the enduser is not allowed to have the softwear to program this unit.
So much for user friendly. Very angry and dissatisfied purchaser. It sucks that full details before purchase were not disclosed. I know now nerver to purchase or recommend this brand to anyone.
Clifford,
Another Aussie, I am in a similar boat to you. I was sold an RTI T2C and *two* T3s for a whole-house video system. I was not told the remotes would be unprogrammable. Worse the dealer's programmer is hopeless and has already damaged one of my receivers by programming it to set volume to 0 when the mute button was pressed (0 is loud enough to damage eardrums!) Finally, I live with 4 kids, my teenage boy dropped a T3 on a wooden floor (from hand height), the case cracked and I find the thing is not covered by warranty!
Of course at this stage I have a houseful of RTI RF equipment and the whole thing is essentially useless from a resale perspective, plus I am dependent on an incompetent dealer, who I have to be nice to if I want to get an anyway acceptable outcome.
This sucks.
Hi Everyone,
I have RTI's T2-C. It is a wonderful remote. The av technician I purchased the remote from has gone out of business and become unavailable. We where left without and books or means of contacting anyone about it. I just recently switched TV providers and am in need of a reprogram. Where do I go about finding someone to do this? I'm in southern California.
If anyone can help that would be great.