Sorry, Ralph, but simply because you happened to have a good experience means nothing. There are entire websites devoted to Dell's shenanigans. Incompetent tech support, rebate scams, stonewalling customers who are having documented problems etc. Its obvious you've never dealt with a large impersonal company who has screwed you. I bought a H-P PC back in '98 only to find out the combination modem/sound card was screwing up the entire system. H-P knew about yet chose to delete every post on their support forums that brought it up. A tech support guy had told me off the record what the issue was and stated they weren't supposed to talk about it but he told me anyhow because he took pity on my situation. They quietly changed the offending hardware and left those who still had to deal with it hanging out to dry. This is just an example of what can happen when you buy off these companies that look at issues strictly as a bottom line thing. Would it cost more to admit the issue and fix it or just stonewall? Never is the customer their #1 priority. The shareholders are. Remember that.
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Sorry, Ralph, but simply because you happened to have a good experience means nothing. There are entire websites devoted to Dell's shenanigans. Incompetent tech support, rebate scams, stonewalling customers who are having documented problems etc. Its obvious you've never dealt with a large impersonal company who has screwed you. I bought a H-P PC back in '98 only to find out the combination modem/sound card was screwing up the entire system. H-P knew about yet chose to delete every post on their support forums that brought it up. A tech support guy had told me off the record what the issue was and stated they weren't supposed to talk about it but he told me anyhow because he took pity on my situation. They quietly changed the offending hardware and left those who still had to deal with it hanging out to dry. This is just an example of what can happen when you buy off these companies that look at issues strictly as a bottom line thing. Would it cost more to admit the issue and fix it or just stonewall? Never is the customer their #1 priority. The shareholders are. Remember that.