Haven't you guys ever seen Fight Club? Ed Norton talks about his job with the insurance company and he's spot on, but it affects *every* large corporation. 1. Find/analyze defect. 2. Determine how many people might have it. 3. Figure out costs of paying for future repairs/class action lawsuits later vs. paying to replace/repair defects *now*.
Remember, every dollar they don't spend *right now* is a dollar they get to keep in the bank and earn interest on (or use as liquid cashflow, I'm sure there's more to it than just bank interest, but you know what I mean). That's the basis to rebates as well and why rebates take 8-12 weeks to get back to you, that's 8-12 weeks of interest/assets they get to use instead of you. (not to mention the large number of people who lose their paperwork or are too lazy to file the rebate, or just do it wrong). I'd imagine it probably makes their quarterly numbers look better too, if they time it right. MS/Sony aren't going to fix your bug/glitch/bricked systems out of the goodness of their hearts, they're going to do it because it's financially the better route to take.
Not to mention some upper manager somewhere is thinking, "Geez, if I don't spend the money to fix the problem *now*, and it's not likely to manifest itself seriously before the quarterly bonuses, then it'll make my fiscal numbers look better... F'm, I'll get my bonus now and worry about it later. If I'm even still working here..."
Money money money my friends. Stop being fan boys to the big corporations, neither Sony nor Microsoft nor Nintendo give 2 turds about you, but they'll be happy to trade you a big turd for what's in your wallet. :)
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Haven't you guys ever seen Fight Club? Ed Norton talks about his job with the insurance company and he's spot on, but it affects *every* large corporation.
1. Find/analyze defect.
2. Determine how many people might have it.
3. Figure out costs of paying for future repairs/class action lawsuits later vs. paying to replace/repair defects *now*.
Remember, every dollar they don't spend *right now* is a dollar they get to keep in the bank and earn interest on (or use as liquid cashflow, I'm sure there's more to it than just bank interest, but you know what I mean). That's the basis to rebates as well and why rebates take 8-12 weeks to get back to you, that's 8-12 weeks of interest/assets they get to use instead of you. (not to mention the large number of people who lose their paperwork or are too lazy to file the rebate, or just do it wrong). I'd imagine it probably makes their quarterly numbers look better too, if they time it right. MS/Sony aren't going to fix your bug/glitch/bricked systems out of the goodness of their hearts, they're going to do it because it's financially the better route to take.
Not to mention some upper manager somewhere is thinking, "Geez, if I don't spend the money to fix the problem *now*, and it's not likely to manifest itself seriously before the quarterly bonuses, then it'll make my fiscal numbers look better... F'm, I'll get my bonus now and worry about it later. If I'm even still working here..."
Money money money my friends. Stop being fan boys to the big corporations, neither Sony nor Microsoft nor Nintendo give 2 turds about you, but they'll be happy to trade you a big turd for what's in your wallet. :)