Just bought a hi-def tv. I have directv and they informed me that it will cost me $299 for the hi-def-dvr box plus $10 a month.How can they charge so much for a lease and still charge us $10 a month? They told us they don't have any channels in area yet even local ones. I am shocked! Directv is not satisfying their customers.
I finally decided to upgrade my HR10-250 for the HR20-700 so I called DTV and asked what they were offering current customers in regards to equipment upgrades. I had seen chatter on the net about current customers being eligible for a $99 upgrade but DTV said that offer has expired so I would have to pay the full retail price of $299 plus $19 shipping and handling. Knowing that all things @ DTV are negotiable I told them that was too expensive and to forget it. Then the haggling began. In the end, they offered a new HR20 and the 5LNB dish for $199 (spread out over 3 months) and to make up for the $199 they offered to discount my monthly service charge by $16 per month for 12 months. Considering they aren't offering any standard discounts for equipment upgrades, this didn't sound like a bad deal. The new hardware is showing up on 3/24 so we'll see how it goes.
The moral of the story is you shouldn't have to pay ridiculous retail prices if you've been a customer for a while and just want to utilize new services/features DTV has to offer. One important note: I spoke to two reps throughout this process and both of them looked up payment history so I'm willing to bet that if payment hasn't been made on-time, they won't extend any discounts.
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Just bought a hi-def tv. I have directv and they informed me that it will cost me $299 for the hi-def-dvr box plus $10 a month.How can they charge so much for a lease and still charge us $10 a month? They told us they don't have any channels in area yet even local ones. I am shocked! Directv is not satisfying their customers.
Hi all,
I finally decided to upgrade my HR10-250 for the HR20-700 so I called DTV and asked what they were offering current customers in regards to equipment upgrades. I had seen chatter on the net about current customers being eligible for a $99 upgrade but DTV said that offer has expired so I would have to pay the full retail price of $299 plus $19 shipping and handling. Knowing that all things @ DTV are negotiable I told them that was too expensive and to forget it. Then the haggling began. In the end, they offered a new HR20 and the 5LNB dish for $199 (spread out over 3 months) and to make up for the $199 they offered to discount my monthly service charge by $16 per month for 12 months. Considering they aren't offering any standard discounts for equipment upgrades, this didn't sound like a bad deal. The new hardware is showing up on 3/24 so we'll see how it goes.
The moral of the story is you shouldn't have to pay ridiculous retail prices if you've been a customer for a while and just want to utilize new services/features DTV has to offer. One important note: I spoke to two reps throughout this process and both of them looked up payment history so I'm willing to bet that if payment hasn't been made on-time, they won't extend any discounts.
Anyway, that's my two cents. Good luck to all.