Ground control to DirecTV TiVo users: reboot, please
As a good few PC users will tell you, sometimes the only solution is the three fingered salute, and for TiVo users having an array of troubles with your DirecTV service, it seems the answer could be as easy as flipping the power switch. Oddly enough, it seems the list of recent complaints surrounding unexplainable deletions and problems with Season Pass recordings can be remedied with a simple reboot. A DirecTV spokesperson even stated that "a reboot will clean things up and the unit will start recording again," but we've got a sneaking suspicion there's just more to it than that. Nevertheless, that's the word from the higher-ups, so if you're on the verge of a total meltdown due to AV misbehavior, try the trusty restart trick a time or two, and if it still doesn't get things ironed out (read: the likely outcome), at least you now know precisely who to yell at.[Via PVRWire]
Filed under: Home Entertainment
Reader Comments (Page 1 of 1)
Gary Quiring @ Jan 26th 2007 7:32AM
The reboot does not fix the audio dropouts, black screens, thumbs up stuck issue and unscheduled reboots!! Ever since DirecTV updated the HR10-250 to 6.3x reboots are common for some users including myself. The season pass issue was rumored to be bad guide data.
There are lots of complaints on the Tivo forum:
http://www.tivocommunity.com/tivo-vb/forumdisplay.php?f=36
Andy Herrman @ Jan 26th 2007 9:09AM
Actually, reboots do seem to fix things that I wouldn't expect them to.
My mom got a Tivo for Christmas and when I set it up the audio did some weird skipping. I reboot through software a couple of times but it didn't work. When on the phone with a Tivo rep he had me do a hard reboot (unplug, wait 30 seconds, plug back in). Ever since doing that it's worked like a charm.
Not sure why the reboot fixed it (or why a hard reboot was different), but it did fix it.
James Rainey @ Jan 26th 2007 9:21AM
Unfortunately, your information source is incorrect. Our HR10-250 is still rebooting, even with a new drive. As soon as 6.3a downloaded and installed, within hours the unit locked up or rebooted. Makes no difference whether we do a format. We even left the unit on with no shows recorded.
It is rumored on TivoCommunityForum's that there is an issue with the downloaded guide, but DirecTV assures us that has been fixed.
Cause for my reboots? Unknown. Our box still hasn't downloaded 6.3b and DirecTV has no explanation as to why. All they say is "Let us replace your Tivo with a DirecTV DVR..". We have the HR20 and it aint no TIVO baby.
JIM
John Doe @ Jan 26th 2007 9:25AM
Does it run Windows ME?
Cronick @ Jan 26th 2007 1:13PM
I just got the 6.3b upgrade on my HR10-250. I killed my HR10-250. Dead as a doornail.
They KILLED my Tivo -- YOU BASTARDS!
Jnetty @ Jan 26th 2007 1:26PM
I have a DirecTV R10 and don't have any problems, but I have not hooked the unit to the phone line in two months.
Should I avoid that?
Joel @ Jan 26th 2007 3:31PM
Reboot fixes the Season Pass problem. They corrupted the data coming down from the satellite and it took them nearly 6 weeks to fix season passes. Now that they have it requires a reboot to get the season passes working again.
That is what they are referring to, nothing else. Its been a couple months that the failure of Season Pass had gone unexplained.
Go to the TivoCommunity page for details:
http://www.tivocommunity.com/
Jo @ Jan 26th 2007 4:26PM
My Season Pass would not show any upcoming episodes; which soaps come on every day. I called Directv and they had me unplug, restart, delete, restart, and finally had to delete everything out of my Tivo. It took four hours to complete the deletion and when it was finished I had to add back all my Season Passes. It works fine now. So if you do have problems with no shows listed where you can view upcoming shows and see nothing there and you know they are, you need to call Directv and tell them. It was a pain to have to delete everything and start all over; but much better keeping my Tivo and having it work now.
Warren @ Jan 26th 2007 8:13PM
I actually not only powered on/off my tivo but actually asked it to erase all program recording tasks. When it came up, all was fine. Please note that it takes a good couple of hours to clear the entire thing! So, be patient.