The point of the lawsuit is that Apple wouldn't replace the screens or give refunds. If you read through the lawsuit, you'll see that many people tried to get Apple to do the right thing but failed. If you ever have to deal with a repair at Apple, you'll know what they're talking about.
@ Matt >If you ever have to deal with a repair at Apple, you'll know what they're talking about.
Not me. I returned a Powerbook to Apple because the HD didn't work (it had slipped down from the washing machine and fallen on a corner..) They returned it, repaired of course (new HD) within 3 days. I had 2 shuffles (1st gen.) that had the same funky problem (and in retrospect I could have solved it, but I never read the manual). Got 2 new ones at the genius bar within 3 minutes. Friend had the 1st gen. 17" and problems with the monitor. After 2 replacements, Apple gave him a new machine.
PS, Sounds like a lot of devices, but I think I have or had about 15 macs and 25 ipods by now.
idk, i've always had great response from apple. I was unlucky with an ipod photo, i had to send it in 5 times. well on the last time, it broke the day after i got it, so i called apple and they said they're sending me an ipod video (30gig.) i was like holy s##$ and then around 2-3 weeks later, i got an 80gig in the mail, it wasnt by mistake. there was a letter saying basically "sorry for the wait/problems. enjoy your new 80 gig ipod, etc." i've loved apple ever since.
Totally not true. My repair experience with Apple was the best I've experienced with any company whatsoever, tech or not.
I shipped my Powerbook out on a Monday afternoon, they replaced the motherboard and had it back to me (in my hands) Thursday afternoon the same week. Totally free of charge (thanks to AppleCare). Could not ask for more from any company, and much better than anything Dell or HP has ever done for me.
The only hardware service I've experienced that was just as good was IBM, but that was for minis and mainframes, not PCs.
Reader Comments (Page 1 of 1)
Matt @ May 18th 2007 8:44AM
Slug,
The point of the lawsuit is that Apple wouldn't replace the screens or give refunds. If you read through the lawsuit, you'll see that many people tried to get Apple to do the right thing but failed. If you ever have to deal with a repair at Apple, you'll know what they're talking about.
Ryan G. @ May 18th 2007 9:07AM
Obviously, based on his grammar, slug don't read too good.
Christina @ May 18th 2007 2:35PM
@ Matt
>If you ever have to deal with a repair at Apple, you'll know what they're talking about.
Not me. I returned a Powerbook to Apple because the HD didn't work (it had slipped down from the washing machine and fallen on a corner..)
They returned it, repaired of course (new HD) within 3 days.
I had 2 shuffles (1st gen.) that had the same funky problem (and in retrospect I could have solved it, but I never read the manual). Got 2 new ones at the genius bar within 3 minutes.
Friend had the 1st gen. 17" and problems with the monitor. After 2 replacements, Apple gave him a new machine.
PS, Sounds like a lot of devices, but I think I have or had about 15 macs and 25 ipods by now.
scott @ May 18th 2007 2:39PM
idk, i've always had great response from apple. I was unlucky with an ipod photo, i had to send it in 5 times. well on the last time, it broke the day after i got it, so i called apple and they said they're sending me an ipod video (30gig.) i was like holy s##$ and then around 2-3 weeks later, i got an 80gig in the mail, it wasnt by mistake. there was a letter saying basically "sorry for the wait/problems. enjoy your new 80 gig ipod, etc." i've loved apple ever since.
johnzilla @ May 20th 2007 10:17AM
Totally not true. My repair experience with Apple was the best I've experienced with any company whatsoever, tech or not.
I shipped my Powerbook out on a Monday afternoon, they replaced the motherboard and had it back to me (in my hands) Thursday afternoon the same week. Totally free of charge (thanks to AppleCare). Could not ask for more from any company, and much better than anything Dell or HP has ever done for me.
The only hardware service I've experienced that was just as good was IBM, but that was for minis and mainframes, not PCs.
Adam @ May 20th 2007 11:10PM
I've had to deal with two repairs through Apple, both painless and both went faster than I'd have imagined.
No, I don't know what you're talking about.