I've never had any major problems with Sprint. I got a new phone back in December. The only issue I had with them was the fact that my contract was expired yet my 2-year period since my last phone was still three months away.
While the guys in the store aren't authorized to override that, a simple call to customer care and the hint that I might be looking to switch to Cingular/AT&T convinced her to offer me an $100 credit on my next bill in place of the mail-in rebate I wanted on my SPH-A900.
My advice is to call and complain if you really need something; don't call to say "hey, i got bad reception at XYZ the other day"
The Cobra Tag may help you win that losing battle, acting as a Bluetooth device that attaches to your key ring and connects to your phone, it gives you the opportunity to find the missing item if it's less than 30 feet away.
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I've never had any major problems with Sprint. I got a new phone back in December. The only issue I had with them was the fact that my contract was expired yet my 2-year period since my last phone was still three months away.
While the guys in the store aren't authorized to override that, a simple call to customer care and the hint that I might be looking to switch to Cingular/AT&T convinced her to offer me an $100 credit on my next bill in place of the mail-in rebate I wanted on my SPH-A900.
My advice is to call and complain if you really need something; don't call to say "hey, i got bad reception at XYZ the other day"