I just returned mine for service (got me a service phone right now). The entire horizontal row where the YouTube and Stocks button are, the touch-sensor stopped working. The phone tech support person wasn't very useful, except for point me to go to my local Apple store and talk with a mac genius. That was a much more pleasant experience than phone tech support was.
And from what I heard talking to the mac genius at the Apple store, anytime someone sends their phone in for service (for some problem like I ran into), they will just send back a brand new phone. So I'm guessing all the phones that have been sent in for service are now being resold as refurbs.
I sent in my 5G iPod about a month ago after it stopped working - I wasn't even getting the "sad iPod" screen anymore. A week later I got what appeared to be a brand new iPod wrapped in the sticky plastic (but sans the iPod packaging) with no wear and tear on it at all.
My understanding is that if you buy an iPhone or other Apple product and simply remove the cellophane or open the box and return it without using the product at all Apple is legally required to sell it as refurbished.
I don't see why they wouldn't fix broken sensors or replace screens - enough gimped "refurbished" iPhones (or iPods, MacBooks, whatever) hit the street and that's a class action suit that Apple would have a hard time defeating.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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I just returned mine for service (got me a service phone right now). The entire horizontal row where the YouTube and Stocks button are, the touch-sensor stopped working. The phone tech support person wasn't very useful, except for point me to go to my local Apple store and talk with a mac genius. That was a much more pleasant experience than phone tech support was.
And from what I heard talking to the mac genius at the Apple store, anytime someone sends their phone in for service (for some problem like I ran into), they will just send back a brand new phone. So I'm guessing all the phones that have been sent in for service are now being resold as refurbs.
I sent in my 5G iPod about a month ago after it stopped working - I wasn't even getting the "sad iPod" screen anymore. A week later I got what appeared to be a brand new iPod wrapped in the sticky plastic (but sans the iPod packaging) with no wear and tear on it at all.
My understanding is that if you buy an iPhone or other Apple product and simply remove the cellophane or open the box and return it without using the product at all Apple is legally required to sell it as refurbished.
I don't see why they wouldn't fix broken sensors or replace screens - enough gimped "refurbished" iPhones (or iPods, MacBooks, whatever) hit the street and that's a class action suit that Apple would have a hard time defeating.