I just got a call from MS support on this stupid steering wheel. I saw the thing about the retrofit kit and called because I have 2 small kids and didn't need a fire on my hands. So the guy basically calls me at 8 pm to tell me that when there is a retrofit kit available I will receive one. I told him that was not acceptable and wanted a supervisor. I get this lady "Marie" who basically didn't want to hear it.
Basically, I wanted a new working wheel, or I wanted my money back. I told her that these things should be recalled and I had already sent my 360 to get fixed and I got hung up on for my troubles. I will admit, I got a little heated, they called me from India at 8pm and woke my kids up. I told her I have a case number would post this all over the net so nobody gets hurt by this thing.
I think its terrible that they wont issue a recall, this retrofit is a lie. I asked her to send me a picture of it if it exists and she said she couldn't do that. Basically, don't use that force feed back until they fix this thing. I did ask her If I bought a new wheel from the store If it would have the same problem and she hung up on me.
Unreal how they treat people, I bought a $400 system and that didn't work now a $150 wheel and that doesn't work either. jhferry is online now Report Post Edit/Delete Message
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Well,
I just got a call from MS support on this stupid steering wheel. I saw the thing about the retrofit kit and called because I have 2 small kids and didn't need a fire on my hands. So the guy basically calls me at 8 pm to tell me that when there is a retrofit kit available I will receive one. I told him that was not acceptable and wanted a supervisor. I get this lady "Marie" who basically didn't want to hear it.
Basically, I wanted a new working wheel, or I wanted my money back. I told her that these things should be recalled and I had already sent my 360 to get fixed and I got hung up on for my troubles. I will admit, I got a little heated, they called me from India at 8pm and woke my kids up. I told her I have a case number would post this all over the net so nobody gets hurt by this thing.
I think its terrible that they wont issue a recall, this retrofit is a lie. I asked her to send me a picture of it if it exists and she said she couldn't do that. Basically, don't use that force feed back until they fix this thing. I did ask her If I bought a new wheel from the store If it would have the same problem and she hung up on me.
Unreal how they treat people, I bought a $400 system and that didn't work now a $150 wheel and that doesn't work either.
jhferry is online now Report Post Edit/Delete Message