T-Mobile suspends Sidekick Slide sales

So, first the bad news: T-Mobile and Motorola have confirmed that "some" Sidekick Slides are turning themselves off when the display is opened or closed. Now, the good: they're doing something about it. Slide sales have been suspended as of this evening while Moto works to identify just what the heck's going on; meanwhile, existing owners who've experienced problems can call T-Mobile or head into a store to "discuss available options." For what it's worth, neither of T-Mobile's other Sidekicks in the current lineup -- the LX and the iD -- are affected, so Sharp might see a nice little sales spike here as Slide owners look for an alternative. Follow the break for T-Mobile's full statement.

[OprahDustX @ Nov 17th 2007 12:55AM]

i know at least theyre doing something, but is shutting down all sales of the phone really a good fix?

[AndrewNeo @ Nov 17th 2007 1:25AM]

Yes, because if they sell defective units, more and more people will complain when they already know there's a problem.

[jradi72 @ Nov 17th 2007 1:15AM]

They should pull the blackberry curve while they're at it. I've had two in the past two weeks and they both keep rebooting at random times, especially in the middle of use. And forget about using the wifi, that will reboot it instantly.

[bdog @ Nov 18th 2007 11:42AM]

Are you in the NY area by any chance?

[Eric @ Nov 17th 2007 2:24AM]

For anyone who is wondering what the "available options" are, they are as follow....you can keep your Sidekick Slide until they find out what is going on with it, or, you can call in and get a Sidekick LX Blue (No choice on color sadly) for FREE with FREE express shipping.....so if you have a Slide and you're having this problem, call in, I promise you this is what the deal is :)

[DBrim @ Nov 17th 2007 2:39AM]

Boy Genius Report is verifying this before anybody asks.

[Eric @ Nov 17th 2007 2:55AM]

It's all good, I don't mind being verified :)

[prokanda @ Nov 17th 2007 4:38AM]

ahh, yet another reason to avoid motorola. high prices, quirky OS, iTap, and now severely faulty [untested] hardware. I mean really.. a messaging device called the Slide.. whose SLIDE mechanism obviously wasn't tested enough, either that or their manufacturing plant is sub-par.

lame. and I loved my SKII... why deviate from Sharp?

[Jamar @ Nov 17th 2007 9:59AM]

They could do better- take their new 920SH (or the SH905i- either one), give it a QWERTY keyboard (and Sidekick form-factor), and call it the new Sidekick. Then I'll be happy. The current Sidekick (not this one, but the last one) comes so close, but no multimedia is a bit of a killer.

[Maestro @ Nov 17th 2007 8:31AM]

Teenage girls everywhere fall silent...

[Alaska Dude @ Nov 17th 2007 12:04PM]

Not MY teenage girls. There were immediate howls and calls to me looking for a replacement!

[ScOObyDoo @ Nov 17th 2007 9:13AM]

Amazing. The Sidekick has had reliable hardware for 5 years. Till Motorola makes one.

[Victor Caballero @ Nov 17th 2007 2:16PM]

Moto needs some serious help. The RAZR was a mess. Had 3 of them and nothing but troubles.
Samsung is great.

My wife was looking at the slide and then this. What other options for t-mobile customers looking at the slide?

[PEZ @ Nov 17th 2007 10:28AM]

Where the hell have you been living, under a rock? I wouldnt call the sidekicks RELIABLE as in hardware. You must be reading tabloids.

[Ken Trough @ Nov 19th 2007 10:09AM]

What a load of caca. The color sidekick one was pretty decent, but the CSK II and CSK III have lots of issues. I've returned multiple units of each model. I had so many warranty returns on my CSK II that T-mobile finally told me that replacement #6 was going to be the last one, valid warranty or no. Switched to the CSK III a few months ago and have had to send back two so far due to the very common charging issues (unit just quits charging). I don't think the original manufacturer was anything special.

[Dave @ Nov 17th 2007 10:00AM]

it would be nice if my dash could be fixed from random freezing.. it's really ghey.. I'm about ready to switch carriers if they can't get me a hand held email machine that doesn't require +$20 Rim dataplan.

[stealth @ Nov 19th 2007 8:37AM]

sprint is only $15

[Alaska Dude @ Nov 17th 2007 12:27PM]

The thing to remember is that the phone manufacturers have no motivation to produce a well-designed, thoroughly tested product. After all, here in the U.S., they have you under contract for two years. Why spend the extra money to make a reliable product? You can't change...until your contract is up and then you do it all over again. Methinks all that will change when Google gets into cell phones.

[Jamar @ Nov 17th 2007 12:32PM]

How about Japan? They have people locked in contracts too, but their phones always come out kick-ass.

I suppose Japan's just plain different, though- their providers give you discounts for staying with them (starts at 10% and grows 5% each year you stick with that carrier- limit 25% I think) and discounts for signing a 2-year contract (50% off the monthly service fee). Japan always does things better- America won't change without a major cultural shift.

[Chris @ Nov 20th 2007 3:20AM]

That's why I will just stick with my OLD and Reliable StarTAC.

[Fernando Alid @ Nov 22nd 2007 8:16PM]

Hi, I'm from Chile and I want to buy a sidekick, all I want to know is, does the msn and text messages function works here? Well, I know that Msn does, because I use it on my father's blackberry, but can some one please explain to me how does the text messages function works? is it only whit other sidekick's, or can be work whit any other mobile phone.

I hope not to bother with my stupid questions, but I'm only an amateur in this stuff.

Please answer me.
Greetings

[vitticeps @ Nov 23rd 2007 7:11AM]

I don't think we'll see google doing cell phones anytime soon.

[vitticeps @ Nov 23rd 2007 7:13AM]

not according to what they've publicly stated anyway

[Javier Medina @ Nov 26th 2007 12:26AM]

i found a sidekick slide, anyway i can upgrade it to a lx?