Being one of the folks to receive their copy of Phoenix Wright: Trials and Tribulations directly from Capcom, this blogger found himself receiving the game a month late and without the plush figure bonus that had been promised (in retrospect, however, that probably is a good thing). And, what has Capcom done to correct this? They've issued out an apology.
Other than the usual "we're sorry" stuff, Capcom has offered to ship out the plush separately to those who've pre-ordered the game before 10/29. Also, they're providing a coupon good for 10% off (code: PWthanksyou) at their online store. If you want to read the full apology, head past the break.
To our loyal Capcom Store customers:
Capcom would like to sincerely apologize for the confusion and troubles caused by the recent shortage of Phoenix Wright: Ace Attorney: Trials & Tribulations in our online store. Please accept our deepest apology; We were caught off-guard by the strong fan reaction to our offer and stumbled. We are taking this very seriously and promise that we will not have issues like this going forward.
Our pre-order total for Phoenix Wright: Ace Attorney: Trials & Tribulations was more than double our pre-sale estimates. We found similar enthusiasm for the game throughout our retail partners which immediately created a shortage of the product. As a result, many of our loyal online customers did not receive the game until a month after it was released. We also offered a Phoenix Wright plush toy to all those who pre-ordered the game. Some of you did not receive the plush toy when the game finally did arrive.
We want to do what we can to remedy this situation. We have more Phoenix Wright plush toys in our warehouse now and all customers who placed their order before 10/23, but did not receive the Phoenix Wright plush, will be receiving one in a few days. Also, we are extending our Thank You coupon to the end of December in the hopes that it will, in a small way, thank you all for your patience, loyalty and understanding.
Please use coupon code PWthanksyou in the Capcom store at checkout for 10% off of you entire purchase through 12/31/2007. We apologize again for the inconvenience.
Customer Support & eCommerce Manager
Capcom Entertainment, Inc.