Yes, the proper term would technically be "Pre-Texting" or "Social Engineering". However, technically, they is accessing a network (Xbox Live Customer Support) and performing a security bypass (exploiting the staff), to gain access to account information which can be used to steal identities, fraud, etc. etc. Which could easily be described as hacking.
When we posted the news on our forums he had "hacking" mentioned a few times, and as such, it has been labeled as that despite us later learning that he simply called Xbox Live and was given the account information.
What is sad and scary is that anyone can pull of this technique with Live Support, whereas at least technical hacking would require some knowledge/ability.
Reader Comments (Page 1 of 1)
Skyllus vBi @ Dec 31st 2007 11:33AM
@Jessy
Yes, the proper term would technically be "Pre-Texting" or "Social Engineering". However, technically, they is accessing a network (Xbox Live Customer Support) and performing a security bypass (exploiting the staff), to gain access to account information which can be used to steal identities, fraud, etc. etc. Which could easily be described as hacking.
When we posted the news on our forums he had "hacking" mentioned a few times, and as such, it has been labeled as that despite us later learning that he simply called Xbox Live and was given the account information.
What is sad and scary is that anyone can pull of this technique with Live Support, whereas at least technical hacking would require some knowledge/ability.