As a new Treo 755p owner (as of August 2007), I'm planning on staying with them. Most of it is due to the discounts I have, but I've also been pretty happy with them over the last 6 months as their service seems to have improved.
I think part of this news is poor management, but also they've not been able to secure that many solid deals on phones. I'm sure the iPhone and being exclusive on AT&T hasn't helped, either.
All along, I've said they should be focusing on customer service instead of locking people in contracts. If they would make the break from that and really start getting competitive with their current customers and letting new customers they can come on board without a contract (credit checks should still be done, though), I think more people would stay with them. Who knows... like what's happened to DRM, maybe the other cell carriers will follow suit.
Thank God I've only got 2.5 months until I can get out of my contract and move on to Verizon or AT&T.
They've got horrible customer service and pretty shitty phones so what exactly do they expect? Plus the whole debacle last year with the cancelling of some lines just shows how horrible the company is.
Thank God I've only got 2.5 months until I can get out of my contract and move on to Verizon or AT&T.
They've got horrible customer service and pretty shitty phones so what exactly do they expect? Plus the whole debacle last year with the cancelling of some lines just shows how horrible the company is.
I'm pretty happy with Sprint. And honestly, the most frustrated I ever got was with a T-mobile douchebag CSR. Not all of them are douchebags, but this one experience made me realize that at least Sprint was cheap (real cheap with that SERO plan woot!). And back in the day they gave me pretty good perks for staying with them year after year.
Heh, what I did find funny with T-mobile was how friendly they had to be when I canceled-they thanked me for being a T-mobile customer, lol.
So far Sprint's customer service has actually been pretty good to me too-they fixed a glitch with my plan without issue, although my friend had a little more trouble getting similar problems fixed. At the end of the day though, at least Sprint's CSRs don't aggravate me to the level where I wanted to do physical violence to them (that one T-mobile CSR pretty much blacklisted T-mobile for me forever).
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Dang. Should I be thinking of switching carriers? I just got a Palm 755p in July, so I still have a year and a half left on my contract...
As a new Treo 755p owner (as of August 2007), I'm planning on staying with them. Most of it is due to the discounts I have, but I've also been pretty happy with them over the last 6 months as their service seems to have improved.
I think part of this news is poor management, but also they've not been able to secure that many solid deals on phones. I'm sure the iPhone and being exclusive on AT&T hasn't helped, either.
All along, I've said they should be focusing on customer service instead of locking people in contracts. If they would make the break from that and really start getting competitive with their current customers and letting new customers they can come on board without a contract (credit checks should still be done, though), I think more people would stay with them. Who knows... like what's happened to DRM, maybe the other cell carriers will follow suit.
Thats what they deserve...
Thank God I've only got 2.5 months until I can get out of my contract and move on to Verizon or AT&T.
They've got horrible customer service and pretty shitty phones so what exactly do they expect? Plus the whole debacle last year with the cancelling of some lines just shows how horrible the company is.
Thats what they deserve...
Thank God I've only got 2.5 months until I can get out of my contract and move on to Verizon or AT&T.
They've got horrible customer service and pretty shitty phones so what exactly do they expect? Plus the whole debacle last year with the cancelling of some lines just shows how horrible the company is.
Stick it to them with this:
http://forums.slickdeals.net/showthread.php?sduid=196799&t=685423
@ Jared: Yeah for SlickDeals! \^0^/
I use the SERO plan, it's really great with unlimited data & text msg + 500 anytime mins. + 7pm night & weekend for $30 mo.
I'm pretty happy with Sprint. And honestly, the most frustrated I ever got was with a T-mobile douchebag CSR. Not all of them are douchebags, but this one experience made me realize that at least Sprint was cheap (real cheap with that SERO plan woot!). And back in the day they gave me pretty good perks for staying with them year after year.
Heh, what I did find funny with T-mobile was how friendly they had to be when I canceled-they thanked me for being a T-mobile customer, lol.
So far Sprint's customer service has actually been pretty good to me too-they fixed a glitch with my plan without issue, although my friend had a little more trouble getting similar problems fixed. At the end of the day though, at least Sprint's CSRs don't aggravate me to the level where I wanted to do physical violence to them (that one T-mobile CSR pretty much blacklisted T-mobile for me forever).