As a new Treo 755p owner (as of August 2007), I'm planning on staying with them. Most of it is due to the discounts I have, but I've also been pretty happy with them over the last 6 months as their service seems to have improved.
I think part of this news is poor management, but also they've not been able to secure that many solid deals on phones. I'm sure the iPhone and being exclusive on AT&T hasn't helped, either.
All along, I've said they should be focusing on customer service instead of locking people in contracts. If they would make the break from that and really start getting competitive with their current customers and letting new customers they can come on board without a contract (credit checks should still be done, though), I think more people would stay with them. Who knows... like what's happened to DRM, maybe the other cell carriers will follow suit.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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As a new Treo 755p owner (as of August 2007), I'm planning on staying with them. Most of it is due to the discounts I have, but I've also been pretty happy with them over the last 6 months as their service seems to have improved.
I think part of this news is poor management, but also they've not been able to secure that many solid deals on phones. I'm sure the iPhone and being exclusive on AT&T hasn't helped, either.
All along, I've said they should be focusing on customer service instead of locking people in contracts. If they would make the break from that and really start getting competitive with their current customers and letting new customers they can come on board without a contract (credit checks should still be done, though), I think more people would stay with them. Who knows... like what's happened to DRM, maybe the other cell carriers will follow suit.