For allt he people that say "it's about the performance of the phone not just the video playback" and "the phone sucks it doesn't work" and "I'll never buy another HTC phone again, I hated the experience with this one"...
Why didn't you test the phone out before making a purchase? Or exercise the right to return within the first 30 days (as most if not all phone carriers have)?
Seriously, when you found out it stunk you should have returned it, not hoped for a driver update that may never come.
No reviews showed the device as lacking in any area (other than being too bulky). We believed that HTC would respond with a positive sentiment, because the overall device is wonderful, other than it being hobbled and slow. I use my device for phone calls and web browsing, just like I did my old W330i. I did expect more, but not enough to return the phone unless a statement such as the one HTC released was available.
To be honest, several people calling HTC's support lines have been informed that HTC was, "working on the issue." So, if they're working on it, why bother returning the phone? We were mislead, but I think it's more of a buyer's remorse. I will not buy another HTC product (Palm or i-Mate, I'm looking at you, too), but I was expecting more.
At least you admit that there is buyers remorse going on here.
Honestly, they didn't advertise the functionality, you had the opportunity to test it and nothing was hidden by HTC (not like they said 'functionality supported soon' and never delivered).
Why bother returning the phone if HTC is working on it? Well, everyone describes it as 'a 640x480 monitor,' 'can't use the camera,' and 'ATi chip but computer is using Intel integrated graphcis.' That sounds pretty awful to me, why wait and hope?
Because you have faith that a company with a reputation would like to preserve that reputation. That, and XDA-Devs had people trying to issue a fix, but that road hit a dead-end. This is about letting future buyers of HTC products know that HTC really doesn't look at the customer as much as undercutting prices and selling future devices.
This is about informing the general public as to a company's bad practices, hoping that may switch the company from, "LoL Money, Money LoL," to, "oh, that's right, we have to provide for the customer the full device they paid for."
BTW, it has nothing to do with a 640x480 monitor. Where'd you pull that from?
I'm not commenting on HTC's PR practices here (personally I think it's moronic as they've enjoyed a great reputation in the industry and are now shooting themselves in the foot). But again, to hope that a company will do something it doesn't have to do, and to hope that a group of people on the internet will create an unofficial fix, is not the best thing to do.
Inform the public, that's how this country works! But I'm tired of hearing all the people complaining about "we were misled!" and "false advertising!" and of course there will be the eventual class-action lawsuit.
The 640x480 monitor thing was from an_assholes 10.32 post above.
As much as I'd like to not agree with you, the truth is that HTC is not providing us support. We're out on an island, and XDA-Devs are trying to build a bridge, but we're just here for a while. I think the end result will be they'll release a future version that has the drivers, they'll be back-ported, and our 1-year-old TyTN II's by that time will be the devices they could be now. Or, HTC completely shut down the use of the graphics chip in the Qualcomm processor, thereby rendering our devices powerful, GPS/3G/WiFi-enabled LeapFrogs. Yeah, we can use the device to its full, current potential, but I feel I'm running an emulator for Windows Mobile and not Windows Mobile itself.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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For allt he people that say "it's about the performance of the phone not just the video playback" and "the phone sucks it doesn't work" and "I'll never buy another HTC phone again, I hated the experience with this one"...
Why didn't you test the phone out before making a purchase? Or exercise the right to return within the first 30 days (as most if not all phone carriers have)?
Seriously, when you found out it stunk you should have returned it, not hoped for a driver update that may never come.
No reviews showed the device as lacking in any area (other than being too bulky). We believed that HTC would respond with a positive sentiment, because the overall device is wonderful, other than it being hobbled and slow. I use my device for phone calls and web browsing, just like I did my old W330i. I did expect more, but not enough to return the phone unless a statement such as the one HTC released was available.
To be honest, several people calling HTC's support lines have been informed that HTC was, "working on the issue." So, if they're working on it, why bother returning the phone? We were mislead, but I think it's more of a buyer's remorse. I will not buy another HTC product (Palm or i-Mate, I'm looking at you, too), but I was expecting more.
If anything, I'm disappointed. .
@Chris
At least you admit that there is buyers remorse going on here.
Honestly, they didn't advertise the functionality, you had the opportunity to test it and nothing was hidden by HTC (not like they said 'functionality supported soon' and never delivered).
Why bother returning the phone if HTC is working on it? Well, everyone describes it as 'a 640x480 monitor,' 'can't use the camera,' and 'ATi chip but computer is using Intel integrated graphcis.' That sounds pretty awful to me, why wait and hope?
Because you have faith that a company with a reputation would like to preserve that reputation. That, and XDA-Devs had people trying to issue a fix, but that road hit a dead-end. This is about letting future buyers of HTC products know that HTC really doesn't look at the customer as much as undercutting prices and selling future devices.
This is about informing the general public as to a company's bad practices, hoping that may switch the company from, "LoL Money, Money LoL," to, "oh, that's right, we have to provide for the customer the full device they paid for."
BTW, it has nothing to do with a 640x480 monitor. Where'd you pull that from?
@Chris
I'm not commenting on HTC's PR practices here (personally I think it's moronic as they've enjoyed a great reputation in the industry and are now shooting themselves in the foot). But again, to hope that a company will do something it doesn't have to do, and to hope that a group of people on the internet will create an unofficial fix, is not the best thing to do.
Inform the public, that's how this country works! But I'm tired of hearing all the people complaining about "we were misled!" and "false advertising!" and of course there will be the eventual class-action lawsuit.
The 640x480 monitor thing was from an_assholes 10.32 post above.
As much as I'd like to not agree with you, the truth is that HTC is not providing us support. We're out on an island, and XDA-Devs are trying to build a bridge, but we're just here for a while. I think the end result will be they'll release a future version that has the drivers, they'll be back-ported, and our 1-year-old TyTN II's by that time will be the devices they could be now. Or, HTC completely shut down the use of the graphics chip in the Qualcomm processor, thereby rendering our devices powerful, GPS/3G/WiFi-enabled LeapFrogs. Yeah, we can use the device to its full, current potential, but I feel I'm running an emulator for Windows Mobile and not Windows Mobile itself.