BTW, for those of you who have stated that she is at fault for not backing up, let me point out several items...since I took the time to actually read her story:
- The power button was broken so the thing would not turn on
- She wasn't primarily concerned about "lost data"...she was concerned about IDENTITY THEFT...given that the laptop hard disk contained significant volumes of personal data...including tax returns.
- Best Buy is required by federal law to inform a consumer if they leak their personal data...and Best Buy knew for weeks/months that her laptop had been stolen by someone in the store...yet they did not inform her (as required)...and actually lied to her and told her that the laptop was at their Kentucky service center and that the replacement switch had just been ordered.
Reader Comments (Page 1 of 1)
Scuba Steve @ Feb 12th 2008 2:49PM
BTW, for those of you who have stated that she is at fault for not backing up, let me point out several items...since I took the time to actually read her story:
- The power button was broken so the thing would not turn on
- She wasn't primarily concerned about "lost data"...she was concerned about IDENTITY THEFT...given that the laptop hard disk contained significant volumes of personal data...including tax returns.
- Best Buy is required by federal law to inform a consumer if they leak their personal data...and Best Buy knew for weeks/months that her laptop had been stolen by someone in the store...yet they did not inform her (as required)...and actually lied to her and told her that the laptop was at their Kentucky service center and that the replacement switch had just been ordered.