Charter Communications opens the HDTV gates in Westport, MA

Westport Charter Communications customers, rejoice! Despite CSRs stating HDTV would "never" come to the area, you should be getting 10 - 15 HD channels once upgrades are made to the head-end sometime this summer. The bandwidth gods will require one public access channel as an offering at the HD altar, which is a tradeoff we wouldn't even think about making. The real lesson here is in customer relations: Westport is a "standalone" community with approximately 4,000 Charter customers, but CSRs stating that HD would never come to the area certainly explains why about half of the homes have moved on to other providers. Both demand and competition for HD-dollars is real, folks!