He certainly could. At the least, he can sue for a broken verbal agreement. However, I hope that Microsoft does the right thing and compensates him before that becomes necessary.
Perhaps he could technically, but lawsuits are often a battle of money. And unless he knows the European Union, MS will win.
I know it's not the case in this story, but I'm disappointed that MS sends back different consoles instead of repairing the ones people send in. I got a nice "smokers yellow" case design on the 360 I got back from repair (replacement). Also a shoddy disc drive.
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Couldn't he sue?
For what?
Read your warranty terms and conditions
He certainly could. At the least, he can sue for a broken verbal agreement. However, I hope that Microsoft does the right thing and compensates him before that becomes necessary.
Perhaps he could technically, but lawsuits are often a battle of money. And unless he knows the European Union, MS will win.
I know it's not the case in this story, but I'm disappointed that MS sends back different consoles instead of repairing the ones people send in. I got a nice "smokers yellow" case design on the 360 I got back from repair (replacement). Also a shoddy disc drive.