Helio is having issues in the customer service department. When that happens you are sure to have other problems. I was told I could transfer a tel# from my other service. I was told that the other service had to be cancel and call them when this took place. I called them twice just to make sure. So I cancelled -I took the it from the cancellation fee. I called and was told, the rep made a mistake and the number can not be moved now that the service was ended. They needed the service on and could I call the service provider and have them cut the phone back on - Yaeh right! I had that number for 9 years! Now I am scrambling calling my personal and business contacts to alert them. I am livid with Helio!
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Helio is having issues in the customer service department. When that happens you are sure to have other problems. I was told I could transfer a tel# from my other service. I was told that the other service had to be cancel and call them when this took place. I called them twice just to make sure. So I cancelled -I took the it from the cancellation fee. I called and was told, the rep made a mistake and the number can not be moved now that the service was ended. They needed the service on and could I call the service provider and have them cut the phone back on - Yaeh right! I had that number for 9 years! Now I am scrambling calling my personal and business contacts to alert them. I am livid with Helio!