Bungie to bring justice to Xbox 360 repair mishap

After Nathaniel's nostalgic Xbox 360 was quite literally wiped clean when sent in for repair, we had a sneaking suspicion the powers that be would make sure things were rectified. Thankfully, the bigwigs at Bungie are already conjuring up a solution that it hopes will "come very close" to acting as a replacement. According to Bungie community director Brian Jarrard, his team is "rallying to help fix this unfortunate situation," and while no details beyond that have been divulged, we can't help but suspect that the resolution to all of this will be more than satisfactory.

[Thanks, Steve]

[CDN Crockett @ Mar 4th 2008 9:35PM]

Kudos for Bungie steppin' up!

[Nathaniel @ Mar 4th 2008 10:36PM]

I'm not "the" Nathaniel, but I'm very glad to see that Bungie comes through for this kid. I'm an XBOX die-hard and it's quite depressing hearing about all of the failures. Keep fighting the good fight! (against the Covenant of course). Viva Bungie!

[Slug @ Mar 5th 2008 5:06AM]

lol, on the otherside of the xbox, "Don't put too much ink on me, I might overheat"
http://i10.photobucket.com/albums/a124/boysofsheahem/blog%20graphics%202/360Topbig.jpg

[fanman @ Mar 5th 2008 1:37PM]

"Bungie are already conjuring up a solution that it hopes will "come very close" to acting as a replacement."

I CAN HAS WARTHOG?

[FrankTheCrank @ Mar 4th 2008 9:36PM]

A brand spanking new PS3. Go Blu.

[Chino B @ Mar 4th 2008 9:37PM]

LMAO

[Isaac @ Mar 4th 2008 9:37PM]

Troll, please take your trolling else where.

Off a cliff or in some kind of shark infested pit might be some good places.

[Ruben @ Mar 4th 2008 9:44PM]

Yea, so he can play all those games Bungie doesn't make for the PS3.

Besides, he wants to play games, not watch movies all day.

[austin @ Mar 4th 2008 9:47PM]

be sure to take the shark shield with you to your shark-infested pit

oh wait...

[Shawn @ Mar 4th 2008 9:50PM]

lol why call him a troll, i thought that was hilarious. dont have to take obvious jokes literally, you sound more like more like a fanboy than him

[ben @ Mar 4th 2008 9:55PM]

Clearly a joke. You're like one of those assholes the politicize everything, except you're making this into a fanboy's console flame war.

[rv @ Mar 4th 2008 10:03PM]

No, he really is a sony fanboy. See some of his joystiq posts.

[ben @ Mar 4th 2008 10:05PM]

@rv

Ad hominem

[LiQuiD_FuSioN @ Mar 4th 2008 10:17PM]

I think you guys are over-analyzing the poster's comment.. otherwise giving it an unnecessary amount of attention.

[Reader @ Mar 4th 2008 11:37PM]

I think he is actually trying to communicate Beethoven's struggle expressed in his Ninth Symphony. Just a guess though...

[Reid @ Mar 5th 2008 12:54AM]

well played, sir :)

[Chris @ Mar 4th 2008 9:38PM]

He should have put a note inside the console itself saying that if they touched the artwork he would hunt the person down.

[ethana2 @ Mar 5th 2008 12:35AM]

Void the warranty right before you send it in for repairs?

Great advice, Chris, good job.

[Chris @ Mar 5th 2008 11:50AM]

He could have put it in the disk drive

[Eric M. @ Mar 4th 2008 9:38PM]

Oh someone is getting Halo 4 early. Time to scribble on mine and claim that the same thing happened to me so I can get Gears 2 ahead of schedule =)

[Aguiluz @ Mar 4th 2008 9:43PM]

I think the technicians doused the 360 in cleaning stuff before going into a clean room. It's standard procedure, right?

But then again, maybe they watched a Youtube video and was afraid of handling 360s ever since.

http://www.youtube.com/watch?v=ud72jO6z710

[jonthemiller @ Mar 4th 2008 9:57PM]

That was dumb. You wasted 5 seconds of my life.

[Aguiluz @ Mar 4th 2008 10:15PM]

@ JontheMiller

Then don't watch. I'm not forcing you or anything. :)

[Mike @ Mar 4th 2008 10:45PM]

@Aguiluz: I am disappointed, you just wasted a great opportunity to Rick Roll everyone. He is never gonna give you up.....

[bi0hazard @ Mar 4th 2008 11:12PM]

why would they soak it in cleaner fluid? wouldnt it just mess up the xbox even further?

[Chris McDowell @ Mar 4th 2008 11:22PM]

That was stupid. I didn't finish watching it.

[Sauerkraut @ Mar 4th 2008 9:43PM]

I wonder what would happen if the online media if you will didn't get involved. That's the sad part. Microsoft doesn't care at all; they can't even fix the problem Bungie has to step in and fix it. It's like having your watch repaired and them repairing it with a new head and the fruit vendor outside buying you a new one. This is terrible customer support, but that's nothing new to Microsoft

[Ruben @ Mar 4th 2008 9:49PM]

Oh shut up, honestly. Do you think Allard is standing there in the repair center watching every 360 that comes by? These are people who probably see scribbles on the 360's come in, stickers, coloring, etc. They dont know whats written on the 360 they are repairing because they dont give a shit. They fix it and move on to the next one.

Besides, companies cant all of a sudden bend over backwards in situations like this by offering free goods, financial compensation, etc. because it eventually leads to people taking advantage of the graciousness. Besides, there really isnt anything Microsoft could have done on their end besides getting Bungie to re-sign the 360 he has now, which is what is happening (regardless of Microsoft asking them or not).

Some of you people will complain about anything just to take a stab at MS.

[Sauerkraut @ Mar 4th 2008 9:51PM]

He wrote a letter in it telling them not to do it read the story and microsoft should have taken responsibility

[Ruben @ Mar 4th 2008 9:55PM]

I did read the story. Im sure this isnt the first story they have received. Ive worked in a support center and ive heard bullshit that i just had to disregard.

Although if i were reading that letter, it would seem pretty plausible. You still have to be weary. But its a fact that Microsoft is no different than any other company. You think without the media, Sony or Nintendo would hand out compensation for that? Would they even respond? Would your letter even reach a person high on the pyramid? Theres no reason to pick on Microsoft when everyone else would do the same thing until something like this becomes public.

[KissedToad @ Mar 4th 2008 10:34PM]

@reuben

MS SHOULD bend over backwards, remember it is MS fault they released a system that has red rings of death, you never had that with the original XBOX, NES, PS2. MS should be taking every chance to go above and beyond!

[Randavance @ Mar 4th 2008 11:32PM]

wow. That metaphor took me a good 30 seconds of staring blankly just to comprehend.

Good one though. Kudos.

[smi1ey @ Mar 4th 2008 9:44PM]

Brian is a good guy. I'm sure he'll hook this guy. What a crap deal!

[Sean @ Mar 4th 2008 9:47PM]

5 bucks says it will RRoD again!

[Jhongerkong @ Mar 4th 2008 9:48PM]

1 week later, it RRoDs

Bungie: "MOTHERF!@#$%&"

[Jhongerkong @ Mar 4th 2008 9:50PM]

The guys new 360 RRoDs is what I meant to say.

[tim @ Mar 4th 2008 9:54PM]

Can has Recon?

[horizontaleight @ Mar 4th 2008 9:54PM]

I feel no remorse for a little wiener that sends in his 'prized possession' to Microsoft and expects it to come back safely.

[ben @ Mar 4th 2008 9:58PM]

That's what makes you a dick.

[horizontaleight @ Mar 4th 2008 10:05PM]

You use the word fanboy.

[Scott @ Mar 4th 2008 10:07PM]

lmao I know seriously

[ben @ Mar 4th 2008 10:11PM]

Everyone uses the word fanboy, when they start spelling it with an i, it becomes a problem.

http://www.google.com/search?q=fanboy&btnGNS=Search+engadget.com&oi=navquery_searchbox&sa=X&as_sitesearch=engadget.com

[manimal @ Mar 4th 2008 10:08PM]

why shouldn't it be respected? is customization of something we own not valuable to a company? If I buy a car, and get a custom paint job, send it into get an oil change, I would hope it doesn't come back stock paint.

It doesn't matter the product, they should (any company, not just MS) should respect this.

but I understand the level of apathy among support center workers.

[Ruben @ Mar 4th 2008 10:18PM]

Your oil analogy is a little flawed. Cars that fail to get oil changes usually don't get replaced with brand new cars in the case it wasn't the oil that was causing trouble.

RMA's almost always result in a completely replaced unit when it comes to most electronics (at least units that are difficult to disassemble). It was the owners fault for not knowing this (or possibly every single electronics manufacturer in existence which doesn't tell you that your product might get replaced when in for a repair).

Regardless, he's probably going to get an elite with a ton of signatures and a "were sorry" package of games and accessories.

[lettuce345 @ Mar 4th 2008 10:27PM]

Except his analogy does work because they didn't give him a new xbox. Microsoft gave him the xbox back with a cleared case.

[dvsbstrd @ Mar 4th 2008 10:37PM]

Four words:


Life size Spartan armor.

[Mike @ Mar 5th 2008 6:54AM]

They're going to draw an exact replica of his artwork on a new Xbox 360, have everyone sign it again, then send it to him.

[AlphaTeam @ Mar 4th 2008 10:47PM]

I'm glad to know that there are at least some decent people at Bungie!

Kudos!

[Goatee Man @ Mar 4th 2008 11:10PM]

Just when I thought I couldn't love Bungie any more they go and do something like this. You guys rock.

[Chris McDowell @ Mar 4th 2008 11:21PM]

That was stupid. I didn't finish watching it.