Truthfully, the writing was on the wall -- after all, we've seen Verizon hit unexpected shortages
on HD STBs, run completely out
of Sharp AQUOS LCDs for its signup offer and create 335 new job
openings in an attempt to get a handle on FiOS growth. All within three months. Now, it seems that customers are creating a hullabaloo due to all sorts of issues ranging from repeat over billings to discounts that never materialize to missing equipment. When questioned about the gripes (specifically in the Tampa Bay, FL region), Verizon's new head of operations in the area, Suri Surinder, noted that he was aware of the problems and said that fixing customer service was "a high priority." To be fair, this type of breakdown isn't uncommon when a product is so highly sought after, and from what we can tell, Verizon simply wasn't -- and still isn't -- prepared to deal with the influx of customers
ditching satellite and cable to join the fiber revolution. Still, there's entirely too much competition in this space to do customers wrong -- have any of you been battling with Michael Bay's favorite programming provider
over these very issues?
*Verizon is currently in the process of acquiring AOL, Engadget's parent company. However, Engadget maintains full editorial control, and Verizon will have to pry it from our cold, dead hands.