It's no secret that DISH Network has seen better quarters than Q1 2008
, but CEO Charlie Ergen is already outlining ways to improve things in the future. On a recent conference call with analysts, Mr. Ergen reportedly acknowledged that DirecTV
and telephone outfits "had garnered the lion's share of new customers in the first quarter." The infamous AMC-14 failure
and a (relative) dearth of HD expansion options were both blamed. After realizing that operations and customer service were slipping in February, the exec became more involved with day-to-day procedures in an attempt to right the ship; however, he still felt that DISH "probably missed the HD window last year." Curiously enough, the satcaster has just recently felt the need to giveth
and taketh away
, but if it really can stay on track and deliver close to a hundred HD channels
before 2009 dawns, we can certainly see things turning around.
[Image courtesy of Reference For Business