Ruh roh. Seems that perpetual gripes down in Tampa Bay, Florida have finally amounted to something substantial. Just months after hearing a chorus of complaints about Verizon's lackluster customer service, we're now seeing that the carrier could face upwards of $6.5 million in fines for "willful and repeated lapses in Verizon's telephone service." Interestingly, it's reported that Verizon actually has fessed up to some service lapses, and it made a point to explain that it has been "simply overwhelmed with demand for the FiOS service." More specifically, it "acknowledged hiccups in repair service amid strong demand for its FiOS services," but has promised to bring things back up to par hastily. Tap the read link for more on the mess.