all this apple hub bub for now reason. its a phone, not a life changing event. I really don't get all this Apple business. The company revels in the fact that its customer are paying through the nose for their devices, and like drones, Apple consumers continue the trend, and just making apple coffers that much richer, and all the phones are still plagued with problems. You would think that they would do some quality control, guess not.
Exaggerate much? The iPhones are not more expensive than the competition, they're not "plagued with problems", and they have very good quality control.
A month ago I had my original iphone stop working on cell service. It was very bizarre. I had owned the phone for over 6 months and thought I was out of luck. I called up apple and they sent me a brand spanking new phone.
I'm not saying apple is the only company with good customer service. But i've been using apple products for years and am always 100% satisfied when I have to call customer service.
As zak said, the phone is not expensive. Plus, the added value of a constantly updated OS is something I've never had before in a phone and I'm quite happy with it.
I do love Apples, but I have to disagreee with you, when you say that Apple has "very good quality control", what are you actually referring to ?
As you know quality control and enginneering are involved at all level within assembly and delivery.
Apple is not an manufacturer, it is an assemble; it buys off the shelf components and put them together in a package for delivery.
In terms of software, we tend to employ Quality management, rather than simply quality control, to ensure that product specified is product delivered, within all parameters. The Mobile Me product was brought to the market too quickly, and not tested well enough. The facts of this speak for themselves.
However, Apple is facing a great deal of problems at the moment in terms of delivery of quality products, largely because of loss of 'quality' staff; this is turn is largely due to the poor wages that Apple pays.
Design is obviously part of the quality problems. We don't have to go far back to give examples of highlky scratchable casing in the ipod range of product. You can't over look this.
The terrible specification of the Mac Mini Gen 1 product was another example of bad quality control. Aweful failure rate in all aspects.
Apple does seem to have quite severe quality problems in its products, some of this is due to insufficient quality testing of supplier products, some is due to assembly error. However both cases stem back to what you refer to as failures in "Quality Control".
To say that Apple has"good" quality control is a little subjective, but does belie the experiences and emperical observations that I have made whilst waiting to get product analysed and fixed at the "Genius" bar.
I have witnessed great strife from Apple customers. Even if you are lucky enough to have not had a problem with your product , you take a trip to the genius bar sometime and hang out for an hour or 4.
kccboy - that's extremely faulty logic. That's like saying that if you go to Apple's support pages and look at all the people having problems, it means that all people are having problems, when in fact it's far less than 1% of the total of Mac owners that are having problems. If you look at support forums, you will find people who need support. People who are having zero problems don't post on support forums, do they?
Your claim that there is a decline of QC because of a loss of quality staff due to wages is completely and totally unquantifiable. I'm going to call you on this one and ask you to provide proof that this is the case.
Plastic is scratchable, yes. That's not a quality control issue, because non-scratchable plastic hasn't been invented yet. People put their iPod in their pocket with their keys, and then complain to Apple when it gets scratched. The specs of the Mac Mini has nothing to do with quality control. You don't like the specs, but that's your problem. It's not a quality control issue because it's not broken.
I don't agree that Apple has "quite severe" quality problems in some of their products. The fact of our reality is that any product that comes from any assembly line will have a failure rate. Apple's failure rate has historically been relatively low, which indicates good QC, not bad.
"I'm moving to a small studio and for some reason the cable connection is in an awkward place and I need a way to transmit HD quality video and audio no more than 20 feet away. What is the best wireless HDMI transmitter / receiver for this situation? Thanks!"
The most commented posts on Engadget over the past 24 hours.
Now that we've thrown 'em off the trail, use the form below to get in touch with the people at Engadget. Please fill in all of the required fields because they're required.
all this apple hub bub for now reason. its a phone, not a life changing event. I really don't get all this Apple business. The company revels in the fact that its customer are paying through the nose for their devices, and like drones, Apple consumers continue the trend, and just making apple coffers that much richer, and all the phones are still plagued with problems. You would think that they would do some quality control, guess not.
Exaggerate much? The iPhones are not more expensive than the competition, they're not "plagued with problems", and they have very good quality control.
A month ago I had my original iphone stop working on cell service. It was very bizarre. I had owned the phone for over 6 months and thought I was out of luck. I called up apple and they sent me a brand spanking new phone.
I'm not saying apple is the only company with good customer service. But i've been using apple products for years and am always 100% satisfied when I have to call customer service.
As zak said, the phone is not expensive. Plus, the added value of a constantly updated OS is something I've never had before in a phone and I'm quite happy with it.
@Zak,
I do love Apples, but I have to disagreee with you, when you say that Apple has "very good quality control", what are you actually referring to ?
As you know quality control and enginneering are involved at all level within assembly and delivery.
Apple is not an manufacturer, it is an assemble; it buys off the shelf components and put them together in a package for delivery.
In terms of software, we tend to employ Quality management, rather than simply quality control, to ensure that product specified is product delivered, within all parameters. The Mobile Me product was brought to the market too quickly, and not tested well enough. The facts of this speak for themselves.
However, Apple is facing a great deal of problems at the moment in terms of delivery of quality products, largely because of loss of 'quality' staff; this is turn is largely due to the poor wages that Apple pays.
Design is obviously part of the quality problems. We don't have to go far back to give examples of highlky scratchable casing in the ipod range of product. You can't over look this.
The terrible specification of the Mac Mini Gen 1 product was another example of bad quality control. Aweful failure rate in all aspects.
Apple does seem to have quite severe quality problems in its products, some of this is due to insufficient quality testing of supplier products, some is due to assembly error. However both cases stem back to what you refer to as failures in "Quality Control".
To say that Apple has"good" quality control is a little subjective, but does belie the experiences and emperical observations that I have made whilst waiting to get product analysed and fixed at the "Genius" bar.
I have witnessed great strife from Apple customers. Even if you are lucky enough to have not had a problem with your product , you take a trip to the genius bar sometime and hang out for an hour or 4.
kccboy - that's extremely faulty logic. That's like saying that if you go to Apple's support pages and look at all the people having problems, it means that all people are having problems, when in fact it's far less than 1% of the total of Mac owners that are having problems. If you look at support forums, you will find people who need support. People who are having zero problems don't post on support forums, do they?
Your claim that there is a decline of QC because of a loss of quality staff due to wages is completely and totally unquantifiable. I'm going to call you on this one and ask you to provide proof that this is the case.
Plastic is scratchable, yes. That's not a quality control issue, because non-scratchable plastic hasn't been invented yet. People put their iPod in their pocket with their keys, and then complain to Apple when it gets scratched. The specs of the Mac Mini has nothing to do with quality control. You don't like the specs, but that's your problem. It's not a quality control issue because it's not broken.
I don't agree that Apple has "quite severe" quality problems in some of their products. The fact of our reality is that any product that comes from any assembly line will have a failure rate. Apple's failure rate has historically been relatively low, which indicates good QC, not bad.