
Support forum threads on Apple's site and a number of ramblings across these great interwebs are starting to complain at great length about the
iPhone 3G's headlining new feature --
3G reception, that is -- and pretty much every aspect of it: signal strength, call dropping, connecting to EDGE when 3G is present, the list goes on. Some smartypants analyst from financial firm Nomura thinks he has it all figured out, saying that the issues are "typical of an immature chipset and radio protocol stack" and suggesting that a firmware update pushed out to existing handsets is unlikely to ease the pain. We've been hearing that Cupertino could actually be working on just such an update at this very second, though, so this cat better get ready for the possibility that he could be eating his own words down the road. For what it's worth, intermittent issues have been reported the world over, so this doesn't seem to be anything to do with AT&T's (or anyone else's) infrastructure -- and needless to say, not everyone is having issues to start. And for anyone whose iPhone 3G we just jinxed by writing this post... well, our bad.
I have had AT&T in the past, hands down worst service, most dropped calls.
Ha! Me too! I live in the middle of town with no service, so I went to their service map and it showed my house in the middle of a small no service bubble no more than an eighth of a block wide... T-mobile/Verizon only.
Tmobile is worse. Globally though the iPhone is exposing various carriers lack of 3G technology. For example Australia is having a tough time handling the 3G phones on it's carriers networks.
Also, is it a correlation that apple stock is down in an upmarket. As a stock holder who bought stock prior to the launch (http://www.savingtoinvest.com/2008/06/oh-noi-just-bought-16k-worth-of-apple.html), perhaps this is a sign for some upcoming pain. Still, Apple will fix these problems and sell even more 4g future models.
That's an opinion right? There 3g service on my Tilt is wonderful.
I had two AT&T Tilts and the ropped calls, sudden loss of service and reception problems were just as bad with those phones.
My tilt's and cu500's 3G reception has been flawless...both where I live and everywhere I travel too...
I've had ATT for the past 4yrs and have had great reception and service. T-mobile doesnt even have 3g, as thats my only other option. I need GSM phones b/c I travel abroad a lot and Sprint Verizon are using technology from the stone age.
With so many issues being plagued with the new iPhone, I am soooooo glad my Verizon contract is not up until December. And it looks like I will not be jumping ship to ATT but rather looking forward to the BB Thunder that should be out during the 4th quarter. I live in Dover, DE and we have had EVDO for over 2 years. ATT still does not have 3G here.
ATT service does suck, it takes a strong phone to hold on in area that are just unacceptable.
For example in San Diego there are major areas that calls go dead for a few blocks, everyone knows it, and when talking to a friend they will warn ya the call is ending cause they are heading through that area.
In constrast, Verizon from LA to Imperial Beach, Full Bars and full 3G, and no call drops.
(When 3G first was deployed from Verizon in 2004 era, would play an MMO on laptop when spouse was driving without worrying about dying because of a connection loss.)
There are a few phones that work a little harder, and will not drop calls 'as much', but apparently Apple didn't plan for this with the iPhone, not only using a non-known chipset, but not picking one that gets the most out of ATT's crap coverage.
The irony is ATT bought Cingular with their saying, "The fewest dropped calls", and both Cingular and ATT are the worest I have ever seen for dropped calls in major cities.
I feel sorry for average non-tech joes that are buying into the marketing and getting iPhones. Not only at Apple's mercy, but ATTs as well, two of the worest companies for lock in and monopoly practices, and bad service on top of it.
US mobile telecoms infrastructure is worse than much of the third-world, let alone Europe or Japan. I don't think a lot of people outside the country appreciate how dire it truly is.
@Andy... This is an upmarket? Only if you invested in oil a few years ago. It sucks for the rest of us.
In my country we don't have dead zones :-).
Instead of
"Raise the bar"
the now have
"where's the bar?"
@Fatima
I'm sorry, but this quote: "and Sprint Verizon are using technology from the stone age" has to be one of the more uninformed things I've read lately. And I read comments on YouTube.
GSM was designed in 1982 and ratified in 1987 as a global standard . It is slower and has lower bandwidth than CDMA, which came about in 1995, more than a decade after GSM. CDMA is vastly more advanced and has significantly smaller broadcast footprint. Rather than blocking off a "cell" for each side of the conversation, CDMA frees up transmitting cell as soon as you stop speaking, and grabs a new one when you start again. This allows CDMA to have a much higher call volume per-tower (around 40% higher in most cases). On top of that, by using a subtractive algorithm for the audio source, actually transmit measurably less data, thus each tower can process the data at a higher quality. Less compression -> clearer voice.
All that aside, Sprint and Verizon's EvDO (now mostly onto RevA) absolutely blows ATT's HSDPA network out of the water, both in terms of speed and coverage. Because EvDO r0 and rA can both be run from much of the same equipment as CDMA towers, and have the same broadcast footprint, rolling out 3G networks is significantly cheaper, as you don't have to bring in a whole new series of signal shapers and specialists to figure out where your signal will hit. To put it in perspective: I can drive from Los Angeles to San Francisco, up the more than 400 miles of coast line (taking the 101), weaving in and out of hills, all the while streaming 128kbps MP3s from my home server, and I only lose signal in two locations: the town of Nimpomo for about 30 seconds, and in Prunedale as I pass through a thickly wooded area in a narrow pass. That's right, EvDO for 400 miles, averaging above 2mbps the whole way. The isolated pockets of ATT's 3g network MIGHT hit 1.5mbps for brief periods before the signal is lost, in one of the 24 cities they've rolled it out to. And ATT still feeds their towers with T1s, while the rest of the country (Verizon, Sprint, Alltel) run 1gig or 10gig fiber to theirs.
Ha Ha, a Hoo, He Ha!
Early adopters get screwed yet again!
and I thought my jokes were bad.....
"saying that the issues are 'typical of an immature chipset and radio protocol stack'"
Haha, Apple burned itself. They could have used a proven chipset, but they went bargain bin to up their already high profit margins and it burned them badly this time.
What's really funny is 3mbps on HSDPA was cool and new a few years ago so there are good, proven chipsets already available. If they had gone with a 7mbps HSDPA radio (you know, something up-to-date), then I might be able to excuse some connection problems or immature chipsets, but they dropped the ball out of greed.
Ah yes, Apple’s mobile device n00bishness rears its ugly heady, chuckles Nokia, SE, Samsung and LG (Motorola aint laughing at anyone these days).
Hey iEye,
Lets face it, iPhone users just simply got what they deserved.
My phone is definately better than an iPhone. My PC is definately better than a Mac.
I do feel really sorry for the iPhone people; but sorry in this sense in more like the sorry for the Pigs who were killed for me to eat my bacon this morning.
Yes. I did NOT "... like paying half the price for twice the speed" one tenth of the time.
Oh, and the GPS still sucks, too!
Class action suit iyo?
Don't worry Chris, my iPhone 3G's reception was jinxed well before this issue was uncovered
ATT sucks. I used to have Verizon, and I've only had one dropped call in 2 years.
ATT drops me every other call and the audio quality of GSM is horrible compared to CDMA (but maybe because that's EDGE voice compared to EVDO) but still, DAMN APPLE!
Sadly, I agree, I'm in the same boat. I'm still trying to decide if having an iPhone and unreliable service is better than having reliable service and no iPhone.
Funny though, even though this post absolves AT&T of blame we still slather it on.
I love how, yet again, AT&T has been the source of criticism for the iPhone. AT&T really _is_ killing the thing from a business point of view, reliability point of view, coverage point of view, plan/cost point of view, everything.
If only they had made the damned thing CDMA (or just a CDMA version for the US) and signed with Sprint/Verizon. Between the two of them (since they roam freely on each others' networks) EV-DO Rev. A is almost everywhere and 1X RTT coverage is flawless. Literally.
Instead, apple opted for GSM + an infineon (more like inferi-or-on) chipset. Combine completely lacking coverage (poor when there even IS 3G coverage) and this chipset, and they've got a perfect storm of clusterfuckery. I almost feel sorry for 'em.
And to think I actually considered getting one. Thank goodness I waited.
Consider yourself lucky on Verizon, then. I get at least 2 dropped calls a week on Verizon. I've tried ATT and T-Mobile, but had to cancel both because I got no service at all at home despite both having service maps that indicated I was in a prime coverage area.
I'm not thrilled about AT&T's service, but I have to admit that the iPhone 3G's reception isn't stellar. At least one of my calls (if not more) fails and many of my calls are dropped. This didn't happen anywhere near as often as it did with my AT&T Tilt or any of the phones I had before it. I'll live through it, though. Here's to hoping that Apple decides to push out replacement phones, but I'm not holding my breath.
I don't think I have seen any newly released phone plagued with this many issues. It's one thing to just grill Apple for the hell of it, but in this case, they really are a bunch of total screwups. They finally bit off a little more than they can chew.
Here's hoping the iPhone 3rd Generation isn't a glitchy pile.
Well we only have a few months to wait if Apple sticks their policy of rehashing a product and selling it at full price every half a year. I admire Apple for trying something different, but the fact is they haven't done a good job and I'm waiting for the decent phone designers to get their weight into the touchscreen and mobile web browsing idea for it to really start to take off. As always Apple get a nice idea, but simply can't follow it through and then someone more accomplished does it for them.
Well Dan, how many phones have you seen sell 3 million in it's first month. The fact would be that many people are out there buying the phone and could be having issues. I for one haven't had any issues with my iPhone. A lot of phones out there have the same problems, but not as many complaints because they don't have as many units in consumers hands.
@Sincere7745, Actually quite a few phones have accomplish and surpassed this feat. Remember, the iPhone is part of the Smartphone group which isn't anywhere near as popular as simply, regular phones.
@Sincere7745 you are sincerely STUPID! At one point the whole world pretty much thought the world was flat, but it ain't. And if you're indeed to stupid to understand that analogy, what it means is this: no matter how many people adopt something, it dosen't mean that it's right. I mean Look at Christianity (Oooooh Snap!)
The RAZR probably sold >3m in it's first month and it didn't malfunction like this. It's a question of quality, not quantity. Quantity doesn't drive pervasive issues or cause my iPhone to lock up on a semi-daily basis, low quality is what does that.
@Sincere7745
Nokia sells 1.34 million handsets per day, and around 122 million in one quarter (3 months). Apple makes up less of the market then a small fish in the sea (speaking metaphorically). So the idea that more people are reporting problems simply because there are more handsets around has to be the one of the most ill advised ideas ever.
Frankie,
You'll be saying "Oh SNAAAP" for an eternity.
Not that I would wish it on anyone.
@Kennyb123
But you just did.
Actually, you effectively damned him, by stating that YOU know where HE will end up in the afterlife. Now, that's not very Christ-like of you, is it?
Thanks Brad! (particularly for your openmidedness and sense of humor), you rock!
Some claim the hardware is to blame. Massive recall only fix then. Ouch.
http://www.mobile-tech-today.com/story.xhtml?story_id=032001C6WBMO
Mycroft, you realize that the post is talking about that very analyst that you reference in your link.
yet other people claim that there's a woman to blame. But its probably Apple's own damn fault.
I've got a Sprint Centro and my buddys got a 3g, more often then not hes the one asking if everyone can here him now...and then looks down at his phone in disgust at yet another dropped call. Though it may have something to do with him living in his parent's cellar....
And the same analyst who claimed the first iPhone touch screen would degrade within 4-6 months due to its faulty "chemical deposition" coating, which, of course, the iPhone doesn't have.
Still waiting for Windsor to give his clients the all clear on that issue :p
@ Tom
Yes, and then it goes on further with an analysis by someone named Charles King that says if it is a chipset problem, and not a firmware problem, as many speculate, Apple is in for a huge problem.
The above is not included in the Engadget link.
Richard Windsor, the "smartypants analyst from financial firm Nomura" is the same jackass who issued a report a year ago about the supposedly faulty “film” on the iPhone touchscreen, when in fact there was no such film.
(courtesy, DF)
I'm not sure i'd put any weight behind his assumptions.
Oddest thing, my first gen iPhone has been getting weaker signals after this 3G iPhone arrived....
Hmm, I could swear I've been noticing the same thing. I've been blaming the crappy 2.x firmwares. I still haven't jailbroken then new firmware either. Maybe that's to blame, jailbreaking just makes everything better.
I have been having these issues. I have a Blackberry for work on ATT with only EDGE and my iPhone 3G for personal. While at work my Blackberry will have 4-5 bars and my iPhone will go from 3G to EDGE to no service and back all day. I'm near my limit with this phone but I will hold out to see "IF" a firmware update could possible (doubt it) fix this issue.
I have the exact same issue. I used my Blackberry as a phone until I bought my iPhone and I get less bars side by side with the Blackberry. Practically speaking though, I don't care about getting 3G service at work, since most of the stuff I'd be looking up on my phone I can readily look up on my computer. I've had some dropped calls, but no more than usual, but I live downtown in a major city. The one gripe I do have so far is that when going from an area of service (say for example, an elevator, or an underground parking garage) to an area with service, the iPhone takes forever to reconnect. It's just annoying if you're waiting for a call or text, but I'll get over it. For all other practical purposes I'm fairly happy with the purchase and I sold my iPod touch for $150.
"some smarty pants analyst"
I love it. Who would of thought such "perfect" hardware would have such problems. Apple is usually spot on with hardware.
Weird. I live in a small-ish market (Shreveport, LA) and expected to have less-than-super 3G service but, in fact it has been great. I don't even use Wi-Fi anymore unless I need something from my local network.
you live in shivport...
Baton Rouge FTW!!!!
im just messin....i do not think there is actually a good part of louisiana...
A lot of times you can get better coverage in smaller, more rural areas because there is less interference and it is much cheaper for them to put up antennas. In urban areas it can be much more expensive to put up antennas.
Epic failure.
Poor sheep
Nick, You could post "First!" on every article on Engadget and i'll still vote you up simply based on your avatar....
No disrepect, but why is the author of this post acting like he *personally* has been challenged by the analyst's post?
"We've been hearing that Cupertino could actually be working on just such an update at this very second, though, so this cat better get ready for the possibility that he could be eating his own words down the road."
Why would that be important enough to the author to actually say and to phrase in that way? I'm sure any analyst is always prepared to be proven wrong. Similarly, the author's rumours that Apple is working on fixing the problem may well turn out to be false too (Apple Tablet anyone?)
A less confrontational way would have been simply to note that "There are rumours that Apple may be working on a fix to this problem. If that pans out, contrary to the analyst's report, it would turn out that it's not a hardware problem at all, just a firmware issue and immature firmware from Apple."
Of course, that would require admitting that Apple made a mistake. Can't have that. So let's slam the people who are pointing it out instead. :)
It's posts like this one that are really making me wonder why I come here. I have to wonder, too, if it was really necessary to be such an ass when writing this post. God help anyone who claims Apple may have screwed up somehow. Rumors of a software fix by a 3rd party do NOT a software fix make.
Grow up Chris.
We wouldn't report this unless we had a very, very specific reason to believe that it's accurate. Which we do.
Fine, good, then report it. The (as Jeff perfectly put it) snarkiness makes it really unpleasant to read. There has been a lot of this lately and it's really just not a lot of fun to read anymore. There are quite a few good, funny posts here, but this one just isn't one of them. Sorry, dude.
It's the tone of the post they're taking issue with, not the content.
Apology accepted.
With all due respect to the commenters in this particular thread, I'd be interested to know if they've ever read another post on our site?
It's not our job to mindlessly repeat analyst's opinions (as many news outlets do) and accept it as fact. It is, however, our job to cover the news the way we see fit, which is often irreverent and yes, "snarky."
Chris Ziegler is an amazing editor who works tirelessly to get news to our readers, and the fact that he's being personally insulted for doing his job -- and doing it well -- is actually pretty offensive.
You're not forced to read our posts, and you're definitely not forced to leave a comment. If you don't like the way we cover news, you may be in the wrong place, because we're not changing it up. The next time you have an issue with an editor, feel free to let me know -- but try and keep this name-calling to a minimum, and leave a little room for intelligent discussion that's on topic.
Thanks!
Josh
You fail at recognising humor.
We like the site or we wouldn't be here. And if we don't like how the reporter talks to us in the comments thread, well, we'll call 'em as we see 'em, just like he does. That, too, is part of the site. If that goes against the site's editorial grain, well, then, there are always the tools of banning, comment-tossing, and/or shutting down comments entirely. Your call.
Not the "you don't have to read our posts" argument again!
Guess what? It's the internet. People say whatever they want. Get used to it and stop using this bullshit argument. If you really didn't want to take this crap, you'd rid yourselves of the commenting system.
People are going to complain if something they once liked has been spoiled, like this site. Seems as soon as Apple doesn't have a product to release, there's half the posts a day that there used to be. We've noticed. We're going to complain about it.
lol internet.
if you have a specific reason to believe its wrong., please share.
until then, i have a accurate report that the world will blow up at @ 2:53 am yesterday.
mikeobrien: You speak the truth, as a banned individual behind a proxy, I was banned for(ironically) nagging them about their Apple loving and no violation in the terms of service. I can tell you they definitely do exercise the "ban them if we don't like it" rule, despite the terms we all agree to, of course. =)
Meh. As far as I'm concerned, I'd much prefer the posts have a snarky, irreverent personality than no personality at all...
@SirCrumpet
So true, the whiners can go to CNET if they want lifeless reviews and boring comments.
I would like a working comment system with a "remember me" feature that works...
And I bet this so called "Software Update Fix" is nothing more than an increase in the iPhone firmware number, just a Placebo for all the iSheep to make them feel better...
Apple should have just continued selling the 1st gen a little while longer instead of going for the greed...
I wonder how Apple will screw the early adopters next year?
probably for a while, they need to catch up to microsoft somehow
I have had similar problems with the AT&T Tilt as I change firmwares and radio sw. Some give great reception, some great battery life, some better bluetooth. So if it can be addressed in sw on an HTC what says it can't be on the iPhone, or is the chipset crappy?
I think it's the Att network cause my Samsung A727 3G do this same shiat that iPhone users are expericing
/Maybe Att in its rush to get everyone on 3G screwed the pooch
It's definitely an iPhone issue as my Nokia N95 gets a full 7 bars at work and sitting in the same place with my iPhone 3G i only get 1-2 bars. However, I've not experienced any dropped call issues or the "back and forth" to EDGE issue that some others have.
Can't wait for the HTC Touch Pro. Hopefully it will suffer from none of these issues. :)
that's a shame, cause 3g reception on my tilt is outstanding!
Look at the bright side IPhone owners, you could still use it as an MP3 player!
Epic Fail.
Sad. Hopfully newer models will address it...
OK this is what's happening:
The iPhone switches automatically to/from 3G/EDGE.
EDGE service is more common, which causes EDGE to have a stronger signal. So when they are on EDGE they think they have very good 3G service without knowing they just have a strong EDGE signal.
When they switch back to 3G, they have less bars (although that is still better than EDGE service) and they say "oh, golly, my iPhone has unreliable service! I better post my complaint online!" and then everyone says 'epic fail' or makes fun of the iPhone for something that isn't accurate.
Make fun of it for no MMS, no video recording, and bad bluetooth capabilities. Not this!
No one seems to realize that 3G in most areas only runs on AT&T's 1900mhz spectrum, not on the 850mhz. There are very few markets where 3G operates on both 850 and 1900...
Whereas EDGE runs on both bands in almost every major AT&T market. There are some cities which are only 1900 or only 850 but this is becoming very few and far between as the AT&T and Cingular merger pretty much gave AT&T a ton of spectrum on both bands. In fact a few years ago, after Cingular merged with AT&T Wireless, in Texas and Florida AT&T owns BOTH the A and B 850mhz blocks in a lot of the cities, in addition to all their 1900mhz spectrum, but I don't know for how much longer.
People should do their research as to the real reason there is a coverage disparity in their area. I know that in the particular area of Austin I live in, 3G service sucks on my iPhone 3G, Samsung A717, and LG CU500, and dropped calls are awful and just as bad on the other phones as on the iPhone.
First... G3? COME ON PEOPLE!
Second... Your so-called $50 phone has 4 bars on EDGE, not 3G
Fragile in the hand???? It's actually quite durable! And the tapered back makes it so you have a better grip!
We all know the iphone's 3G battery sucks, but why would you think Xperia or Touch Pro will have better??? They both have fast processors, 3G, big touch screens, and GPS that SUCK UP battery life like in the iphone.... But then again, you can ACTUALLY remove the battery unlike with the iphone.
Hmm. I haven't had a single problem with my iPhone yet. Full bars 3G in and around the city, full signal EDGE outside of the limits.
Not one dropped call yet, either.
Problem is real (just look at howardforums.com) and it's rather major so i'm intrested what will happen if it's not soft related(and no it's not att because it's same problem around the globe.. go read reuters if you dont believe me).
People...People....
Please do not recite how many signal bars you have compared to someone else. EVERY phone model has it's own intreperation of the networks signal, and even though you may have the same signal level, you will both see a different amount of bars. Anyone in the industry knows that signal bars, as displayed on the phone, are meaningless.
No, your post is meaningless, I think anyone with half-a-brain would be able to figure that out.
Frankie: Pot calling Kettle black? I guess you told-a-him, didn't you?
My 3g reception is so spotty that I've just turned it off. Now I guess it is time to exchange and see if I have a lemon -- probably have to do that several times. But given the lines at my Apple store, I think I will be in the market for a different phone & carrier very soon. I have no hope whatsoever that either Apple or AT&T will come clean about where the problem lies.
Two of my friends with 3G iPhones have a hard time getting a 3G signal. We'll be out somewhere and have a question about something that he could hop on the browser to check out, but alas no signal... I'm starting to get embarrassed for them. I think the phone is a good piece of hardware and still ahead of the competition in terms of style and ease of use. I would get one if it were on Verizon's or T-Mobile's network.
I have a LG VX8300/Verizon which was $40 after contact two years ago and I can open the simple browser and get movie times before the $300 cutting edge phone can. I pay $40 a month they pay $70 and $80. I've had maybe one dropped call a year for the last five years, they get one every few days depending on where they are. Of course since im on Verizon im stuck with horrible phones, but amazing service.
I'm starting to feel as if Apple reached too far too soon. They should have started with the basics and worked up, instead it seemed like they went all out and missed some steps.
so...if i have a 3g iphone on order right now...where does that leave me?
Either in two years of heaven or two years of hell, depending on who you ask.
Maybe I'm lucky, but 3G reception in State College, PA is excellent. Haven't noticed the phone switching back and forth at all. Also just took a trip to Philadelphia and didn't have a single dropped call or sketchy 3G service there either.
Then again, I've only been on the AT&T network for two weeks.
I had the 3G issues where calls would be dropped, not received, or simply the other end could not hear me. Once 3G was disabled the phone worked flawlessly. I recently got a replacement from an Apple store and I have not had a single issue since. The problem is in the phone, software cannot fix it.
I get crappy 3g signal strength in OKC but data speed and calls are fine.
I went to Maui last week and had full 3g signal the whole trip and data and calls where not any better than OKC with 1 or 2 bars.
I HAD ENOUGH OF THESE 14 YEAR OLD BOYS SAYING EPIC FAIL!!!! DO GUYS HAVE A LIFE OTHER THAN TROLLING???
Really kids, have you had even touched an iphone??? Despite the reception issues (that is plan to be fixed from a free SW update) and a few bugs, the iphone is a wonderful device..
I believe its called IPhone not IWonderfulDevice. The phone part is the most lackluster feature of this "wonderful device" therefore it should get an EPIC FAIL
You know, if it was called the iPDA, or the iPod, or the iDon'tMakePhoneCalls, you'd win that argument. But it's not, it's called the iPhone, which many people are reporting is failing at providing it's primary function. Hence, fail.
Huh these are just those wierd answers that we get when there's something wrong with iphone.
There are many phones from top manufacturers that have sold tens of millions of the same phone, but people can still point the errors they have made...
You got a admit that not even iphone is perfect.
Couldn't agree more. I have had my iphone 3G for about 3 weeks now and couldn't be happier that I got it. My 40 minute train ride goes by a lot better with the full internet at my hands, youtube, and all 4 of my email accounts. I even get 3G in areas not mentioned on AT&T's map. This is my 2nd phone with AT&T (3rd year of service, I live on Long Island in New York) and I have never had an issue with dropped calls or anything. This phone is very far from an "epic" failure. It is the easiest thing to use.
Oh and before anyone calls me a fanboy, this is my very first Apple product, and if all there products flow as easy as my iphone does then I may be a fanboy in the near future.
besides the reception issues, sometiems laggy interface, crashing apps, heaps of DRM, hairline fractures on the back, and more, yes it it a pretty cool phone.
i wish i could've waited for an Xperia X1. unfortunatly my old RAZR died and i was forced to get the iPhone (before i found out about most of the issues).
Maybe you should have listened to the posts telling you the iPhone was a piece of crap instead of whining about "apple haters".
@maveric101
you choose the phone, no one "forced" you to get one
Where's Zak, the Apple fanboy, to defend the almighty iPhone?